Villages Accommodation Services Coordinator

2 settimane fa

Milano, Italia Milano Cortina 2026 A tempo pieno

Take the chance to work for the Organization in charge of **delivering one of the biggest and most prestigious events in sport field** Feel the Olympic and Paralympic energy joining us at Fondazione Milano Cortina 2026, leaving a mark in the sport history

**BREAK THE ICE**

**Fondazione Milano Cortina 2026** is the Organizing Committee for the Olympic and Paralympic Winter Games of 2026, carrying on the organization, promotion and communication of the sporting and cultural events related to the next Winter Games.

We are driven by the following values**: respect, determination, legacy, engagement and sustainability.**

Milano Cortina 2026 will be the first large-scale Olympics in history: 13 Olympic venues, 21 provincial capitals, 2,300 municipalities directly involved, over an area of 22,000 square km.

The Milano Cortina 2026 Organizing Committee has been established in 2019 with the purpose of organizing Olympic and Paralympic Games in compliance with the Host City Contract signed jointly by the International Olympic Committee (IOC), the two cities of Milano and Cortina and the Italian National Olympic Committee (CONI).

Furthermore, the Italian Paralympic Committee, the Regions of Lombardy and Veneto, as well as the Autonomous Provinces of Trento and Bolzano/Bozen are all partners in this major national-level project, with the support of the Italian Government.

**Position**:
The Olympic and Paralympic Villages are the hearts of the Olympic and Paralympic Games, being the main home of athletes and primary team officials. The Villages Accommodation Services Coordinator is responsible for managing all aspects of accommodation services within a village setting, ensuring residents and guests receive exceptional service and support throughout their stay. This role involves overseeing various accommodation-related services to enhance the overall experience and satisfaction of residents.

This position is crucial for the services deliverables in the Villages, providing a safe environment and welfare to residents in the Villages, and it is a must to have.

This position is responsible to plan and manage residential services operations inside the Residential Areas of all the 6 Villages. Finalization of the concept for all villages is expected to be completed by Q2 of 2025, in order to communicate with NOC/NPC during the CdM Guide and Seminar. Besides that, kick off planning and coordination of contractors for OVM, OVC and OVP.

Key Responsibilities:

- Housekeeping Management: plan and oversees all the cleaning operations in all the Villages (temporary facilities and existing hotels), including the definition of the services levels applied on the Housekeeping tender of 3 Olympic and Paralympic Villages. Define the staff requirement and coordinate housekeeping staff schedules, tasks, and inventory management to ensure efficient operations. For the Villages in Existing hotels (3 Olympic Villages) alignment of operations and services levels required to deliver the games;
- Inventory Management: Monitor and maintain inventory levels of linens, toiletries, and other supplies necessary for accommodations. Coordinate procurement and restocking as needed to meet demand;
- Laundries Management: plan and oversees the house laundry and resident laundries in all the Villages (temporary facilities and existing hotels), guaranteeing an extended services levels for an Olympic and Paralympic Village;
- Facilities Coordination: Collaborate with maintenance staff to address any maintenance or repair needs within accommodations, ensuring a safe and functional environment for residents;
- Clean & Waste Support (CNW): main point of contact with CNW functional area in coordination of cleaning services and operations in a non-residential area of the Villages and on the waste management and collection plans;
- Quality Assurance: Implement and uphold quality standards for cleanliness, comfort within accommodations. Develop an overall plan which contractor/existing hotels will conduct regular inspections to ensure compliance with organizational policies and residents’ expectations;
- Residential Services (Resident Centre);
- Support on the service levels planning of the Resident Centres in all villages, on the focus to provide exemplary customer service to residents, communication structure on the issue resolution system required during Games time to address inquiries, concerns, and special requests promptly;
- Team Leadership: Coordinate and supporting the staff, providing training, guidance, and performance feedback to maintain high standards of professionalism and productivity;
- Position scope may be adjusted following the future needs during the Games planning and operational needs.

**Requirements**:
**Qualifications (Essentials)**:

- Previous experience in Hospitality/Hotel Management, preferably with guest services and housekeeping operations, in large-scale events, hotels, cruise ships;
- Strong organizational and multita

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