Customer Care and Supply Specialist

2 settimane fa

Milano, Italia Sobi A tempo pieno

**Role & Function**

The Customer Care and Supply Specialist will support the Tenders and Customer Care Manager on-site at the Milan office in order to grant Supply Chain and Customer Care activities.

**Key Responsibilities**
- Act as Supply Chain coordinator between local wholesaler, HQ and customers and Contact person for Customers (i.e. Regions, Hospitals, Local Health Units, etc.) for Supply Chain and Customer Care
- Product Supply coordinator (Refill Orders), Returns Handling, Complaints Handing, Scrapping, New Customer setup-local distribution
- Provide the price list of Sobi products to the Logistic team
- Customer Service and coordination with DHL order entry team, OTC activities, Receivable monitoring
- Collect basis needs and actions on regular basis to prevent any requests or needs from Customers and coordinate with internal cross-functional team and external logistic support
- Prepare Reports for Monthly Update Meetings with focus on Supply Chain and Customer Care activities, involving Sales Manager and PM, extended to Finance, Regulatory and Compliance or Legal, when needed - all in order to get good levels of operational excellence
- In charge of regularly updates to external support for Tender and for Logistics of “Anagráfica Clienti” (Customers Database) (i.e. creation of new codes; updates of existing ones) and of “Anagráfica Prodotti” (Products Database) (i.e. creation of new codes; updates of prices)
- Stock reconciliation
- Sales reconciliation (invoice sales)
- Customer Master data (IFS)
- Stock accounting

**Qualifications**:

- Experience in supply and customer care
- Experience working in a pharmaceutical company
- Excellent relationship building skills
- Ability to multitask (customer contact, preparing reports, administrative work, etc.)
- Fluent in English
- Based in Milan
- Experience working with Tenders is a plus

**Personal attributes**:
Ability to wear multiple hats at once, be clear and intentional with processes, customer oriented. In addition, you must demonstrate behaviors in line with Sobi's core values: Care, Ambition, Urgency, Ownership and Partnership.

**Location**:
The position will be based in Milan, Italy. This is an office-based position. Sobi has a policy of smartworking applied to all office-based roles and will have approximately 10% travel

**Why Join Us?**

We are a global company with around 1,500 employees in more than 30 countries, and are committed to the societies where we operate. With a deeply skilled management team directing our day-to-day wins, and a Board with a stellar track record, we’re ready to take on the world’s diseases, ailments and adversity. Our people believe they have the power to make a positive impact in others’ lives because that’s exactly what we do here. If you’re seeking a career that taps into your talents in a way that makes the world a better, healthier place, we just may have a job for you.

We know our employees are our most valuable asset, and our culture conveys that. We offer a competitive benefits package, to support the health and happiness of our staff.

**Sobi Culture**

At Sobi, we refuse to accept the status quo. This is because we have witnessed first-hand the challenges facing those affected by rare diseases, and have used this knowledge to shape our business to find new ways of helping them.

As a specialized biopharmaceutical company, we are dedicated to rare diseases. And we see this focus as a strength. By effectively turning our research into ground-breaking treatments, we help make medicine more accessible and open up more possibilities for patients and more opportunities for those caring for them.

This has been our approach since day one, but we know we can’t change the world of rare diseases on our own. Accomplishing this requires strong partnerships with patients, partners and stakeholders across the entire value chain.

Together, we define how our business can create solutions that serve the needs of those affected by rare diseases while facilitating sustainable growth.

**An Equal Opportunity Employer**

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