Digital Health Customer Success Expert

2 settimane fa

Roma, Italia BAXTER A tempo pieno

**Vantive: A New Company Built On Our Legacy**

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.**The Digital Health Customer Success Expert - Italy **is a commercially oriented consultative role in our EMEA Digital Health organization.

**Your team**

This position reports to the Digital Health Versia EMEA Manager and supports our digital portfolio across Kidney Care, including both Chronic and Acute businesses.

**What you'll be doing**:
**Pre-sales Engagement**
- Drives the development of proposals and/or other documents in response to requests from prospective clients and/or current clients when up for renewal.
- Analyzes and understand the requirements of Request for Pricing (RFPs), Request for Information (RFIs), and Security Questionnaires and plan and craft responses that adequately meet and address these requirements.
- Collaborates with other departments including Marketing, Sales, Legal and Technology, to produce high-quality, accurate responses + Maintains RFP database that includes the FAQ / Technical / Legal / Security Product answers.
- Prepare customer pitch decks collaborating with Global and Regional/Country Marketing to describe the value proposition
- Develop customer facing collateral such as software/data specifications and implementation requirements to help customer IT collaborators clearly understand how our innovative solutions would be deployed and supported in their environment.
- Participate in pre-sales discussions with customers to offer digital health expertise from product and IT perspectives.
- Perform customer demonstrations to highlight our digital capabilities and how they enable a differentiated experience with Baxter.

**Implementation and Customer Success Management**
- Leads the project management of customer implementations, end-user training, change management and the launch of Baxter’s portfolio of digital products and services.
- Collaborates with Integration Engineers and Customer IT teams to ensure the successful technical implementation of Baxter’s digital products including end-user acceptance and validation of the solutions.
- Provides excellent management of client satisfaction through HyperCare support to ensure customer end-users (e.g. nurses, physicians, BioMed) and patients are successfully using our digital products.
- Review adoption and outcome metrics with customer end-users and leadership collaborators and provide continuous training.
- Provide timely and relevant feedback on digital product/service enhancements based on customer feedback to Global Product Teams to incorporate into product roadmaps.

**What you will bring**
- Background in computer science or engineering with confirmed experience in supporting pre-sales, implementation, training, or customer success management for digital products in Healthcare, MedTech or Life Sciences.
- Broad familiarity with key trends and domains in digital health, e.g. Cybersecurity, Data Privacy, Artificial Intelligence, Data Analytics
- Project Management Professional (PMP) or other project management certification and experience in a consulting environment is preferred.
- Exceptional project management and organizational skills, with attention to detail and ability to prioritise tasks
- Outstanding problem-solving and interpersonal skills; especially asking questions and listening.
- Proficient English and Italian

**Reasonable Accommodations**

**Recruitment Fraud Notice**

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

131296

  • Expert Health Management System Advisor

    4 settimane fa

    Roma, Italia ENI A tempo pieno

    EXPERT HEALTH MANAGEMENT SYSTEM ADVISOR (IRC225323) DATA DI APERTURA-DATA DI CHIUSURA: 21/03/2024-04/04/2024 SEDI DI LAVORO:European Union-Italia-Roma-ROMA FAMIGLIA PROFESSIONALE: HEALTH Locale | Esperto | Residential - In Eni siamo alla ricerca di una/un **Expert Health Management System Advisor **che, all’interno dell’unità Salute di Eni, si...

  • Customer Success Manager

    1 mese fa

    Roma, Italia Destination Italia Group A tempo pieno

    Descrizione azienda: nata dal successo di Destination Italia e Portale Sardegna è una software house dedicata al mondo del turismo, rappresenta un mix di tradizione e innovazione all'avanguardia nei mercati B2B e B2C. Il nostro nucleo è l'innovazione costante, che combina l'intelligenza artificiale con un'ampia esperienza nel settore del turismo. Il nostro...

  • Digital Expert

    2 giorni fa

    Roma, Italia SocialCom A tempo pieno

    **SocialCom** è alla ricerca di un **Digital Expert **competente e fortemente motivato, che sarà parte attiva di progetti nazionali e internazionali. **Experience** - Almeno 5 anni di esperienza in contesti di agenzia o azienda in ruolo analogo. **Work** - Capacità di condurre analisi di scenario competitivo, dati mercato, performance brand, evoluzione...

  • Staff Customer Success Manager, Strategic Deployments

    3 settimane fa

    Roma, Italia SentinelOne A tempo pieno

    Staff Customer Success Manager, Strategic Deployments Staff Customer Success Manager, Strategic Deployments SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection....

  • Client Success Representative

    3 settimane fa

    Roma, Italia INFUSE A tempo pieno

    We are looking for a bright, motivated person to join our team! We are looking for a French-speaking Client Success Representative to join our team. The role of Client Success involves fostering customer relationships to enhance retention and loyalty. This position entails close collaboration with customers to ensure satisfaction with the services provided...

  • Client Success Representative

    3 settimane fa

    Roma, Italia INFUSE A tempo pieno

    We are looking for a bright, motivated person to join our team! We are looking for a German-speaking Client Success Representative to join our team. The role of Client Success involves fostering customer relationships to enhance retention and loyalty. This position entails close collaboration with customers to ensure satisfaction with the services provided...

  • Application Specialist

    4 settimane fa

    Roma, Italia Epredia A tempo pieno

    **Job Title**: Application Specialist - Digital Pathology - South Italy **Who you are**: You have energy and drive in abundance, a passion for serving our customers and possess a growth mindset and love of continuous learning, with an appreciation for diverse perspectives and helping others win. **Position Overview**: Our values reinforce our culture of...

  • Stage Digital

    4 settimane fa

    Roma, Italia Q8 A tempo pieno

    STAGE - DIGITAL & CUSTOMER ENGAGEMENT Q8 è una società internazionale che opera nel settore Energy, protagonista del processo di Energy transition. Siamo impegnati a fornire servizi e prodotti per garantire una mobilità sempre più sostenibile e smart per i clienti attuali e del futuro. Q8 promuove forme flessibili di lavoro con una particolare...

  • Digital Marketing Specialist

    4 settimane fa

    Roma, Italia Traction (Digital Marketing Partner) A tempo pieno

    Traction è alla ricerca di un **Digital Marketing Specialist** da inserire nel team di performance marketing. - Pacchetto Offerto_ - **Inquadramento**: Contratto a tempo indeterminato, CCNL Commercio/Industria - **Orario**: Full-time con orario flessibile - **Sede**: Roma - Prati - **Pacchetto**: RAL da 28.000€-35.000 - in base all'esperienza - **Welfare...

  • Marketplace Specialist

    3 settimane fa

    Roma, Italia ARAD Digital SRL A tempo pieno

    #WEARAD ARAD is a strategic consulting company operating in the field of digital transformation . We help both large international companies and Italian start-ups to create or improve their business through the opportunities offered by digital, supporting them in defining the most appropriate strategy for their operating scenario and following them in its...

  • Scientific Representative

    4 settimane fa

    Roma, Italia Syneos Health Clinical A tempo pieno

    **Overview** Ubicazione: Roma **Regioni coperte: Roma** **Contratto a tempo determinato.** Syneos Health Germany GmbH Sede Secondaria Italiana ricerca un Scientific Representative (“SR”), il cui ruolo sarà quello di supportare la promozione del portfolio di prodotti del nostro cliente attraverso diverse linee e indicazioni del marchio. L'SR dovrà...

  • Inhouse sap logistics consultant with focus on sd

    4 giorni fa

    Roma, Italia Compo Expert Gmbh A tempo pieno

    We are looking for: Inhouse SAP Logistics Consultant with focus on SD & TM (m/f/d) Career at COMPO EXPERT At our Münster location we are looking for the next possible date for a Inhouse SAP Logistics Consultant with focus on SD & TM (m/f/d) In this role, you will become part of our SAP team and use your expertise to advise our global employees and actively...

  • Digital Analyst

    4 settimane fa

    Roma, Italia Bulgari A tempo pieno

    Posizione **Mission** Bulgari Spa is looking for a Digital UX Analyst to join the Digital Marketing Team based in our HQ in Rome to improve the existing online journey and create a unique online luxury experience. Directly reporting to the Digital Marketing Senior Manager, he/she will be responsible for analyzing, understanding, and presenting data...

  • Customer Experience Manager

    3 settimane fa

    Roma, Italia KPMG A tempo pieno

    Join the digital revolution, helping us to optimise the customer experience and to develop predictive models for customer behaviour.By joining our Digital customer team, you will be part of the biggest revolution underway, rethinking the customer experience from a digital perspective, steering customer-centric transformation programmes, harnessing the...

  • KERING EYEWEAR Digital Customer Operations Specialist

    2 settimane fa

    Roma, Italia Kering A tempo pieno

    KERING EYEWEAR Digital Customer Operations Specialist KERING EYEWEAR Digital Customer Operations Specialist About usKering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands.We design, develop, manufacture and market to customers and consumers, the most desirable frames and...

  • IT-Expert

    2 settimane fa

    Roma, Italia Apple Inc. A tempo pieno

    Choose a language (This will update the page.) Are you passionate about sharing your knowledge of Apple products? We’re looking for people who get great satisfaction from helping people develop lifelong relationships with Apple every day. The Apple Store is a retail environment like no other — uniquely focused on delivering amazing customer experiences....

  • Carbon Expert

    1 giorno fa

    Roma, Italia Rambøll A tempo pieno

    An exciting opening has arisen for a Carbon Expert to join our Sustainability team in Italy, which is part of Ramboll’s Environment & Health Market. This group consists of like-minded individuals who are passionate about Environment, Health and Safety topics and assisting Ramboll’s clients with their most challenging problems. Ramboll's professionals in...

  • Scientific Representative

    4 settimane fa

    Roma, Italia Syneos Health Commercial Solutions A tempo pieno

    **Overview** Ubicazione: Roma **Regioni coperte: Roma** **Contratto a tempo determinato.** Syneos Health Germany GmbH Sede Secondaria Italiana ricerca un Scientific Representative ("SR"), il cui ruolo sarà quello di supportare la promozione del portfolio di prodotti del nostro cliente attraverso diverse linee e indicazioni del marchio. L'SR dovrà...

  • Pm IT Digital

    6 giorni fa

    Roma, Italia Oliver James Associates A tempo pieno

    Per importante realtà nel mondo infrastrutture aeroportuali sto ricercando un **PM IT Digital - Customer Experience.** Nella struttura di IT Solutions, la figura si occuperà di supportare il team nella raccolta e analisi dei dati provenienti da fonti digitali al fine di estrapolare informazioni utili per il bussines con l'obiettivo di migliorare i...

  • Consulenti Customer Care Inbound

    4 settimane fa

    Roma, Italia Assist Digital Spa A tempo pieno

    Sulla nostra sede di **Roma (Laurentina) **stiamo cercando: **Consulenti Customer Care Inbound - Settore Energetico** **Chi sei?** - Hai un’ottima dialettica e buone capacità di comunicazione - Hai ottime capacità relazionali che ti portano ad eccellere nel lavoro di squadra e sei sempre pronto a supportare un collega - Hai un forte interesse per il...