Staff Customer Success Manager, Strategic Deployments

3 settimane fa

Roma, Italia SentinelOne A tempo pieno

Staff Customer Success Manager, Strategic Deployments Staff Customer Success Manager, Strategic Deployments SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle. We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team What are we looking for? If you’re passionate about enabling customer success through leading and facilitating successful deployments of some of our highest value accounts, you have a place with us. SentinelOne is growing its Customer Success team and looking for a technically inclined project manager. You will be responsible for managing project milestones and timelines in coordination with the customer as well as with internal cross-functional resources in Customer Success, Technical Account Management, and CS Engineering. You will facilitate a partnership between our customers and internal teams to define and implement project KPIs and parameters that will realize optimal ‘time to value’ and enable long term success and growth. If this is you, and you want to be part of a next-gen growing technology in a company with a fantastic culture, we would love your help making our customers successful What will you do? Responsible for onboarding of key customers through full deployment, with a focus on structured project management combined with effective relationship management Collaborate with the customer and internal technical resources to structure project goals, timelines, and defined scope in pursuit of minimizing time to value (TTV) so that new customers can achieve their desired ROI swiftly and fully Communicate to key stakeholders, both internal and external, on expectations, project timelines, requirements, and potential blockers Lead the project team in removing obstacles and addressing technical challenges when necessary, including ensuring issues are escalated and actively managed, as needed Work cross-functionally within SentinelOne with Support, Product Management, Engineering & other teams to provide customers with direction & insight while advocating for customer needs Operationalize the meeting cadence, communication, & project plan around all relevant components of a new customer deployment Own the relationship with the customer team and stakeholders from day one through full deployment, achieving trusted advisor status while managing customer expectations around outcomes and timeline Ensure customer engagement and project status is logged within the Customer Success platform and project management tools for appropriate visibility and tracking. What skills and knowledge should you bring? Customer-focused with experience in customer service roles (Customer Success, Support, Customer Onboarding, etc.) or history of understanding the customer onboarding journey. Display a talent for building strong relationships and managing customer expectations resulting in high customer satisfaction Cross-functional excellence with a track record of getting teams to work together on accomplishing complex operational goals Proven technical aptitude. An ability to understand and operationalize complex technical requirements and communitate to technical and non-technical audiences alike Experience with managing highly complex implementations and technical engagements for a diverse set of customers Impeccable written and verbal communication skills Detail-oriented and analytical with a passion for project management Ability to lead, support, and drive on-going projects and meet deadlines in a complex and dynamic environment 1-2 years of experience on Customer Success Platforms like Totango/Gainsight and/or project management tools like Monday.com / Atlassian What will separate you from other candidates? Experience in the IT or Cybersecurity industry especially Endpoint Security Experience with a structured project management methodology which may include; Agile Methodologies (Including Scrum or Kanban), Lean, Traditional Waterfall, Six Sigma, PMBOK, or a hybrid of these or other methodologies Embodies the core values of SentinelOne: Trust, Accountability, OneSentinel, Relentlessness, Ingenuity and Community SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. SentinelOne participates in the E-Verify Program for all U.S. based roles. SentinelOne | Work where your voice is heard and your work is recognized. #J-18808-Ljbffr

  • Customer Success Manager

    1 mese fa

    Roma, Italia Destination Italia Group A tempo pieno

    Descrizione azienda: nata dal successo di Destination Italia e Portale Sardegna è una software house dedicata al mondo del turismo, rappresenta un mix di tradizione e innovazione all'avanguardia nei mercati B2B e B2C. Il nostro nucleo è l'innovazione costante, che combina l'intelligenza artificiale con un'ampia esperienza nel settore del turismo. Il nostro...

  • Strategic Manager

    1 mese fa

    Roma, Lazio, Italia INTERSOS – Organizzazione Umanitaria Onlus A tempo pieno

    INTERSOSLab is a social enterprise, whose main purpose is to provide Training courses and Career guidance services, in order to satisfy needs from both Italian and migrants young, adults, workers, students, employed and unemployed people. Its activity is planned and realized in close synergy with the Humanitarian Organization INTERSOS.IntersosLab has been...

  • Strategic Account Manager

    7 giorni fa

    Roma, Italia CQ fluency A tempo pieno

    who we are... In an era of increasing diversity within domestic populations and expanding global markets, our customized AI-enabled human translations empower our clients to effectively communicate their messages. We understand the importance of navigating linguistic and cultural nuances, and our innovative team leverages a tailored suite of cutting-edge...

  • Customer Experience Manager

    7 giorni fa

    Roma, Italia ProPosition Management Search A tempo pieno

    Email Our client, leading consulting company, is currently looking for a: Customer Experience Manager Main Task/Activities: Mapping and redesigning the customer experience throughout the customer journey, with the aim of optimizing omni-channel engagement while also streamlining the enabling operating processes Developing customer listening and feedback...

  • Customer Service Manager

    1 settimana fa

    Roma, Italia Kuoni Tumlare A tempo pieno

    **About the Role**: The Customer Service Manager is responsible for leading the team in providing excellent customer service. They will monitor and assign workload as well as other tasks and projects for the team. They must also manage the team's performance, working to maintain a high level of customer satisfaction. The Customer Service Manager will also be...

  • Bakery Manager

    4 settimane fa

    Roma, Italia LHR Arabia A tempo pieno

    **WOULD YOU LIKE TO WORK IN THE FASTEST GROWING SUPERMARKET CHAIN IN SAUDI ARABIA ?** The fastest - growing supermarkets chains in middle east is looking for a Bakery Manager. Our client is a company that promotes multicultural environment and has the challenge to grow with professionals from different countries, pushing towards a common vision: service and...

  • Strategic Account Manager-electronics-roma,italy

    4 settimane fa

    Roma, Italia Future Electronics A tempo pieno

    **Looking for a challenging new role and career development as a;** **STRATEGIC ACCOUNT MANAGER** If the answer is yes then Future Electronics wants to hear from you! We are currently looking to employ a Strategic Account Manager to join our EMEA team in Roma,Italy. We know our employees are what make us great, that's why we constantly develop and...

  • TLC: College Success Instructor Training

    2 settimane fa

    Roma, Italia Durham Technical Community College Foundation, Inc. A tempo pieno

    Home Events TLC: College Success Instructor Training TLC: College Success Instructor Training Start Date February 08, 2019 Start Date February 08, 2019 Start Time 12:30 pm Start Time 12:30 pm Location Phillips Building, room 125 Facilitated by Deidre Yancey, Chair/Instructor, First-Year Experience and Instructors, College Success Registration Required: Email...

  • Customer Engagement Execution Senior Manager

    2 settimane fa

    Roma, Italia Mundipharma Pharmaceuticals srl A tempo pieno

    Customer Engagement Execution Senior Manager page is loaded Customer Engagement Execution Senior Manager Apply locations IT Milano time type Full time posted on Posted 30+ Days Ago job requisition id JR1138 Location: Based in Milano 3 days in field, Tuesday to Thursday in the office, Monday and Friday are WFH/Smart working when not in the field Job type:...

  • Customer Experience Manager

    3 settimane fa

    Roma, Italia KPMG A tempo pieno

    Join the digital revolution, helping us to optimise the customer experience and to develop predictive models for customer behaviour.By joining our Digital customer team, you will be part of the biggest revolution underway, rethinking the customer experience from a digital perspective, steering customer-centric transformation programmes, harnessing the...

  • Manager, Strategic Partnerships Commercial Paris

    2 settimane fa

    Roma, Italia Checkout Group A tempo pieno

    Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with...

  • M&a Strategic Manager

    4 settimane fa

    Roma, Italia IAMA Risorse Umane A tempo pieno

    Il nostro cliente è una realtà di Brokeraggio MGA/Wholesale - con un modello ed una proposition unici che mette al centro il cliente finale. - La piattaforma per la distribuzione delle coperture assicurative, tecnologicamente all’avanguardia ed integrata per tutte le Country, è leader a livello Europeo e soddisfa qualsiasi tipo di esigenza assicurativa...

  • Store Manager

    1 settimana fa

    Roma, Italia Primadonna S.p.A. A tempo pieno

    Primadonna Collection è una storia di successo ventennale che continua a celebrare, con originalità e professionalità, l'anima e l'identità di tutte le donne con una proposta di calzature, abbigliamento, borse e accessori alla moda attenta alle richieste del mercato e dei clienti. Entrare nel mondo Primadonna significa entrare a far parte di una realtà...

  • Client Success Representative

    3 settimane fa

    Roma, Italia INFUSE A tempo pieno

    We are looking for a bright, motivated person to join our team! We are looking for a French-speaking Client Success Representative to join our team. The role of Client Success involves fostering customer relationships to enhance retention and loyalty. This position entails close collaboration with customers to ensure satisfaction with the services provided...

  • Client Success Representative

    3 settimane fa

    Roma, Italia INFUSE A tempo pieno

    We are looking for a bright, motivated person to join our team! We are looking for a German-speaking Client Success Representative to join our team. The role of Client Success involves fostering customer relationships to enhance retention and loyalty. This position entails close collaboration with customers to ensure satisfaction with the services provided...

  • Manager Account Executive

    4 settimane fa

    Roma, Italia DXC Technology A tempo pieno

    **Essential Job Functions**: - Manage client accounts, ensuring that client needs are met, and solutions are delivered effectively. - Support the development and execution of account strategies and contribute to profitable growth. - Maintain regular client communication, building strong relationships and delivering exceptional customer service. -...

  • Costumer Service

    1 settimana fa

    Roma, Italia STAFF SPA A tempo pieno

    Permanent Staffing, divisione di Staff Spa, seleziona, per Azienda Leader nel campo assicurativo, la più grossa compagnia inglese di preventivi e assicurazioni auto e moto on line, una figura di Consulente Assicurativo appartenente alle **Categorie Protette L.68/99 Art.1** da inserire per 30h settimanali all'interno dell'Area Customer dedicata alla gestione...

  • Assistant Store Manager

    1 settimana fa

    Roma, Italia Staff International A tempo pieno

    **Assistant store Manager**: **For our D2 team based in Castelromano (RM) we are looking for an Assistant Store Manager.** **Activities**: He/she will contribute to improve the commercial performance, the numerical analysis of sales and stocks, the supervision of replenishment and visual equipment. As a Assistant Store Manager, he/she will play an important...

  • Social Media Manager e Customer Care

    4 settimane fa

    Roma, Italia Angeli Rock A tempo pieno

    Sei una persona formata ed abbastanza capcae con le ADS? I social ed il marketing sono la tua passione? Per ampliamento staff ufficio marketing e customer care, ricerchiamo una persona per lavoro di ufficio presso nostra sede. Il tipo di lavoro sarà esclusivamente di gestione ads, social, siti web e tutto cio che è inerente al marketing per la nostra...

  • Sr Director of Strategic Accounts

    4 settimane fa

    Roma, Italia Fortrea A tempo pieno

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff...