Customer Success Salesforce Manager

3 settimane fa

Provincia di Milano Lombardia, Italia Carrefour Italia A tempo pieno

Il numero comprende anche i Master Franchising di Etruria Retail ed Apulia Distribuzione

**Customer Success Salesforce Manager**:
Carrefour Italia è alla ricerca di un talentuoso Customer Success Business Manager per unirsi al team di Milano. Questo è un nuovo ruolo che riporta al CRM&Loyalty Manager nel dipartimento marketing.

Come Customer Success Business Manager collaborerai strettamente con il CRM&Loyalty Manager per definire la soluzione migliore al fine di creare un'esperienza cliente unica facendo leva su una profonda conoscenza di Marketing Cloud e Service Cloud.

Per questo ruolo abbiamo bisogno di un professionista appassionato e sempre aggiornato, in grado di comunicare efficacemente con altri dipartimenti per raccogliere input portando avanti sempre la visione cliente. È responsabile della progettazione e della consegna delle soluzioni Salesforce Marketing Cloud per soddisfare gli obiettivi aziendali (Salesforce Service Cloud è considerato un plus).

Ha una comprovata esperienza nello sviluppo di soluzioni tecniche e nella collaborazione diretta con i team aziendali per soddisfare le loro esigenze.

**Principali responsabilità**:

- E’ responsabile della definizione, fattibilità e creazione delle customer journey su Marketing Cloud al fine di cogliere tutte le opportunità offerte dalla piattaforma
- E’ responsabile per l’implementazione, configurazione e manutenzione di soluzioni Marketing Cloud.
- Presenta panoramiche sull'architettura di Marketing Cloud e sulle capacità di integrazione.
- Collabora con il CRM&Loyalty Manager per definire la strategia di comunicazione e valutare nuovi modi per raggiungere gli obiettivi aziendali in termini di engagement, ricavi per cliente e attività multicanale
- Misura le prestazioni delle campagne e verifica le opportunità tecnologiche al fine di proporre nuove soluzioni o idee
- Definisce e traccia i KPI per misurare il successo dei progetti implementati
- Aggiorna la tabella di marcia e la strategia in linea con le tendenze del mercato e l'evoluzione delle esigenze di Carrefour

**Skills and experience**:

- Master's Degree in Economia, Marketing o Information Technology. Esperienza sia in team Business che IT sarà considerate un plus.
- 3+ anni di esperienza in progetti relativi a Salesforce Marketing Cloud (Service Cloud è considerato un plus).
- Innovativo/a and con una importante aperture mentale in grado di cogliere le opportunità per migliorare la Customer experience.
- Curiosità per l’innovazione nel retail
- Business oriented e results driven, in grado di gestire contemporaneamente un'ampia varietà di progetti
- Forti capacità analitiche in grado di trarre conclusioni da dati, management information and trends
- Fluente in Inglese scritto e parlato

In Carrefour valorizziamo le nostre differenze perché sono per noi simbolo di autenticità e ricchezza. Da anni ci adoperiamo per consolidare una cultura aziendale basata sull'inclusione e sull’equità. Promuoviamo la diversità all'interno dei nostri team di lavoro e la parità retributiva tra uomini e donne. I nostri ruoli sono aperti a tutti e il processo di selezione si basa su competenze reali, motivazione, capacità professionali e interpersonali

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