Night Supervisor

7 giorni fa

Roma, Italia Marriott International, Inc A tempo pieno

**Additional Information**
**Job Number**24210178
**Job Category**Rooms & Guest Services Operations
**Location**W Rome, 26/36 Via Liguria, Rome, Italy, Italy, 187
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

**JOB SUMMARY**

W Rome is currently casting for a Night Supervisor.

Reporting to the Welcome Office Manager, the Night Supervisor oversees all welcome office operations during the overnight shift while ensuring that the highest levels of hospitality and service are provided during the overnight shift.

**About us**

W Rome redefines the luxury hotel scene of the Eternal City through its informal yet impeccable Whatever/Whenever service and trademark high energy. It is the perfect match for the duality of the Italian, between reverence for tradition and defiance of expectations, a magnetic social hub shedding light on the future of the Eternal City.

**The impact you’ll make**

Our jobs aren’t just about giving guests a directions or special arrangements. Instead, we want to build and experience that is memorable and unique. Our Night Welcome Desk Supervisor takes the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, they make transactions feel like part of the W experience.

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special.

**What we offer**
- Join the dream team of the first W Hotel in Italy
- Professional career progression at international level in Marriott International
- Learning and development opportunities online, on the job and in class
- Discounts on hotel rooms, gift shop items, food and beverage
- Disruptive management & motivated and engaging Talents
- Charity events, Wellbeing activities through the TakeCare program
- Canteen service and uniform

**What you’ll do**
- Completes end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Print contingency lists to have a record of all guests in case of emergency.
- Sell a room/accommodation to guests without reservations based on availability.
- Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages.
- Complete the Room Rate Variance Report.
- Process all guest check-ins and assign room.
- Activate or reissue room keys using electronic key machine.
- Count bank at end of shift and secure bank.
- Balance and drop receipts according to Accounting specifications
- Ensure checks that come from outlets (e.g., health club, retail shop, F&B) are scanned and charged to room.
- Activate room keys using electronic key machine (e.g., Saflok) and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine.
- Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
- Ensure rates match market codes and that any exceptions are documented and include an explanation.
- Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
- File guest paperwork or documentation.
- Sell a room/accommodation to guests without reservations based on availability.
- Assign room according to guest request and preferences whenever possible.
- Reviews financial statements, sales and activity reports, and other performance data
- Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
- Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
- Monitors that the agents are researching/processing all chargebacks and rebates on a timely basis.
- Administers plans and actions to keep chargebacks and rebates to a minimum.
- Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.

**Safety and Security**
- Maintain awareness of undesirable persons on property premises.
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Report

  • Night Supervisor

    4 mesi fa

    Roma, Italia Belstay Hotels A tempo pieno

    Belstay Hotels, realtà operante nel settore Hotel 4 stelle con diverse strutture in Italia, ricerca per il proprio Hotel 4 stelle di **Roma Aurelia **un **Portiere Notturno.** **NIGHT SUPERVISOR DI HOTEL** La figura inserita dovrà espletare tutti i servizi erogati dal Front Office nel rispetto degli standard qualitativi internazionali e di compagnia e...

  • Night Supervisor

    6 mesi fa

    Roma, Italia Belstay Hotels A tempo pieno

    Belstay Hotels, realtà operante nel settore Hotel 4 stelle con diverse strutture in Italia, ricerca per il proprio Hotel 4 stelle di **Roma Aurelia **un **Portiere Notturno.** **NIGHT SUPERVISOR DI HOTEL** La figura inserita dovrà espletare tutti i servizi erogati dal Front Office nel rispetto degli standard qualitativi internazionali e di compagnia e...

  • Night Front Office Supervisor

    6 mesi fa

    Roma, Italia Marriott International, Inc A tempo pieno

    **Additional Information** Orario di lavoro notturno dalle 23.00 alle 7.30 **Job Number** 24037281 **Job Category** Rooms & Guest Services Operations **Location** Bulgari Hotel Roma, Piazza Augusto Imperatore 10, Rome,., Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...

  • Night Manager

    5 giorni fa

    Roma, Italia Marriott International, Inc A tempo pieno

    **Additional Information** **Job Number**24210870 **Job Category**Rooms & Guest Services Operations **Location**W Rome, 26/36 Via Liguria, Rome, Italy, Italy, 187 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** W Rome is casting for a Night Manager on duty to join the first W Hotel in Italy. Reporting to the...

  • Night Agent

    2 mesi fa

    Roma, Italia Marriott International, Inc A tempo pieno

    **Additional Information**Night Shift **Job Number**24163185 **Job Category**Rooms & Guest Services Operations **Location**W Rome, 26/36 Via Liguria, Rome, Italy, Italy, 187 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management W Rome is casting for a Moonlight Agent (Night Front Desk Agent) to join the first W Hotel in...

  • Bar Supervisor

    2 settimane fa

    Roma, Italia Rocco Forte Hotels A tempo pieno

    Hotel de Russie is located between the Spanish Steps and Piazza del Popolo. Everything that's great about Rome is within reach. Since its opening, aristocratic travellers, Russian royalty and renowned artists have all passed through our elegant lobby. With its Secret Garden, Hotel de Russie is a green oasis in the centre of the city and one of the trendiest...

  • Bar Supervisor

    2 settimane fa

    Roma, Italia Rocco Forte Hotels A tempo pieno

    **ROCCO FORTE HOTELS** **HOTEL DE RUSSIE** **Rome** Hotel de Russie is located between the Spanish Steps and Piazza del Popolo. Everything that's great about Rome is within reach. Since its opening, aristocratic travellers, Russian royalty and renowned artists have all passed through our elegant lobby. With its Secret Garden, Hotel de Russie is a green...

  • Housekeeping Supervisor

    2 mesi fa

    Roma, Italia The Hoxton A tempo pieno

    **Descrizione dell'azienda** The Hoxton, Rome is our 10th Hoxton and boasts 192 bedrooms to suit any kind of stay. Enjoy a fresh pastry at Cugino, our relaxed café where you can soak up those Italian rays. Or drop into Elio, a restaurant designed to express the flavours, ingredients, energy and joyous hospitality of long and boozy meals with friends on...

  • Housekeeping Supervisor

    1 mese fa

    Roma, Italia The Hoxton A tempo pieno

    Descrizione dell'azienda The Hoxton, Rome is our 10th Hoxton and boasts 192 bedrooms to suit any kind of stay. Enjoy a fresh pastry at Cugino, our relaxed café where you can soak up those Italian rays. Or drop into Elio, a restaurant designed to express the flavours, ingredients, energy and joyous hospitality of long and boozy meals with friends on...

  • Housekeeping Supervisor

    6 mesi fa

    Roma, Italia Marriott International, Inc A tempo pieno

    **Additional Information** Seasonal **Job Number** 24022681 **Job Category** Housekeeping & Laundry **Location** W Rome, 26/36 Via Liguria, Rome, Città Metropolitana di Roma, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management W Rome is casting for a seasonal Style Supervisor /...

  • Housekeeping Supervisor

    1 mese fa

    Roma, Italia Ennismore A tempo pieno

    The Hoxton, Rome is our 10th Hoxton and boasts 192 bedrooms to suit any kind of stay. Enjoy a fresh pastry at Cugino, our relaxed café where you can soak up those Italian rays. Or drop into Elio, a restaurant designed to express the flavours, ingredients, energy and joyous hospitality of long and boozy meals with friends on holiday. The Apartment or...

  • Night Manager

    4 settimane fa

    Roma, Italia Marriott International, Inc A tempo pieno

    **Additional Information**night shifts: 23.00-07.30. **Job Number**24199421 **Job Category**Rooms & Guest Services Operations **Location**Bulgari Hotel Roma, Piazza Augusto Imperatore 10, Rome, Rome, Italy, 186 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and directs all...

  • Housekeeping Supervisor

    5 giorni fa

    Roma, Italia The Hoxton A tempo pieno

    Descrizione dell'azienda The Hoxton, Rome is our 10th Hoxton and boasts 192 bedrooms to suit any kind of stay. Enjoy a fresh pastry at Cugino, our relaxed café where you can soak up those Italian rays. Or drop into Elio, a restaurant designed to express the flavours, ingredients, energy and joyous hospitality of long and boozy meals with friends on...

  • Night Concierge

    1 mese fa

    Roma, Italia Marriott International, Inc A tempo pieno

    **Additional Information** **Job Number**24191873 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Rome, Via Vittorio E. Orlando, 3, Rome, Città Metropolitana di Roma, Italy, 185 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management At The St. Regis Rome we are looking for a Night Concierge, temporary...

  • Night Concierge

    2 mesi fa

    Roma, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** 24172987 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** The St. Regis Rome, Via Vittorio E. Orlando, 3, Rome, Città Metropolitana di Roma, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management At The St. Regis Rome we are looking for a...

  • Google Street View/driver

    6 mesi fa

    Roma, Italia JSAN Consulting Ltd A tempo pieno

    **Job Objectives and Required Skills** **Position objectives** - Drive in specific areas to capture road level and 3D images - Capture in the areas provided - Transfer collected data to hard drive - Deliver data to predefined location every night - Report progress to supervisor - Safeguard and maintain valuable equipment for as long as it is in your...

  • Night Concierge

    3 mesi fa

    Roma, Italia Marriott International, Inc A tempo pieno

    **Job Number** 24162402 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Rome, Via Vittorio E. Orlando, 3, Rome, Città Metropolitana di Roma, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management At The St. Regis Rome we are looking for a Night Concierge, absences...

  • Night Concierge

    3 mesi fa

    Roma, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** 24162402 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** The St. Regis Rome, Via Vittorio E. Orlando, 3, Rome, Città Metropolitana di Roma, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management At The St. Regis Rome we are looking for a...

  • Night Manager

    3 settimane fa

    Roma, Italia Marriott International A tempo pieno

    JOB SUMMARY Serves as the property Manager on Duty and directs all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and...

  • Housekeeping Supervisor

    2 mesi fa

    Roma, Italia Rocco Forte Hotels A tempo pieno

    **ROCCO FORTE HOTELS** **HOTEL DE LA VILLE** **Rome** Inspired by the era of the Grand Tour, the Hotel De La Ville elegantly marries 18th-century architecture with contemporary luxury and unparalleled service. The interior, a collaboration between Olga Polizzi and renowned architect Tommaso Ziffer, entwines traditional design elements with...