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Guest Experience Expert

7 mesi fa

Milano, Italia Marriott International, Inc A tempo pieno

**Job Number** 24018379

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Diana Majestic Milan, Viale Piave, 42, Milan, Città Metropolitana di Milano, Italy VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Agent take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Agent makes transactions feel like part of the experience.

**SOME TASKS**:
Handle all pre arrival preparations (room amenities, restaurant reservations, special occasions etc).

Greeting and assisting guests as they arrive.

Ensuring guests have a pleasant experience and will be willing to return or recommend the property to others.

Taking care of guests with special needs. This includes disabled guests, the elderly, children, and VIPs.

Handling complaints as they arise.

**CANDIDATE PROFILE**

High school diploma or degree in Hospitality/Tourism

At least 2 years in Front Office

Opera knowledge

Fluency in Italian and English is a must, a 3rd language will be considered as a plus

No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.