Guest Experience Expert

3 mesi fa

Milano, Italia Marriott International, Inc A tempo pieno

**N. Posizione** 24018379

**Categoria la Posizione** Rooms & Guest Services Operations

**Sede** Sheraton Diana Majestic Milan, Viale Piave, 42, Milan, Città Metropolitana di Milano, Italy VISUALIZZA SULLA MAPPA

**Tipologia** Full-Time

**Lavora da remoto?** N

**Trasferimento?** N

**Tipo posizione** Non-Management
***

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Agent take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Agent makes transactions feel like part of the experience.

**SOME TASKS**:
Handle all pre arrival preparations (room amenities, restaurant reservations, special occasions etc).

Greeting and assisting guests as they arrive.

Ensuring guests have a pleasant experience and will be willing to return or recommend the property to others.

Taking care of guests with special needs. This includes disabled guests, the elderly, children, and VIPs.

Handling complaints as they arise.

**CANDIDATE PROFILE**

High school diploma or degree in Hospitality/Tourism

At least 2 years in Front Office

Opera knowledge

Fluency in Italian and English is a must, a 3rd language will be considered as a plus

No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
- Marriott International applica una politica di pari opportunità. Crediamo nel valore di una forza lavoro diversificata e promuoviamo una cultura inclusiva che mette le persone al primo posto. Ci impegniamo a non operare discriminazioni in base a qualsiasi caratteristica personale protetta dalla legge, come disabilità o condizione di veterano, o dalla normativa vigente._

Quando entri a far parte della famiglia Sheraton diventi un componente della sua community globale. Dal 1937 siamo un luogo di incontro e di connessione. All'interno di Sheraton, i dipendenti creano un senso di appartenenza in oltre 400 comunità di tutto il mondo. Invitiamo, accogliamo e mettiamo in contatto gli ospiti attraverso esperienze coinvolgenti e un servizio attento. Se ami il lavoro di squadra e trovi motivazione dall'offrire un'esperienza significativa per gli ospiti, ti invitiamo a esplorare la tua prossima opportunità di lavoro con Sheraton. Unisciti a noi nella nostra mission di essere "il luogo di ritrovo per eccellenza". Entrando a far parte di Sheraton Hotels & Resorts ti unirai a un portfolio di brand con Marriott International.
**Scegli** un ambiente dove puoi svolgere al meglio il tuo lavoro,
**iniziare** il tuo percorso verso i tuoi obiettivi
**entrare a far parte** di un fantastico team globale e
**diventare** la versione migliore di te.

  • Guest Experience Ambassador

    4 giorni fa

    Milano, Lombardia, Italia Hyatt Corporation A tempo pieno

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Experience Agent to join our team at Park Hyatt Milano. As a Guest Experience Agent, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Main ResponsibilitiesWelcome guests in a friendly, prompt, and professional...

  • Guest Experience Ambassador

    6 giorni fa

    Milano, Lombardia, Italia Hyatt Corporation A tempo pieno

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Experience Agent to join our team at Park Hyatt Milano. As a Guest Experience Agent, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Main ResponsibilitiesWelcome guests in a friendly, prompt, and professional...

  • Guest Experience Expert

    3 mesi fa

    Milano, Italia Marriott International, Inc A tempo pieno

    **Job Number** 24018379 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Diana Majestic Milan, Viale Piave, 42, Milan, Città Metropolitana di Milano, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Experience Expert

    3 mesi fa

    Milano, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** 24059043 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** Sheraton Diana Majestic Milan, Viale Piave, 42, Milan, Città Metropolitana di Milano, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management *** Our jobs aren’t just about...

  • Mystery Guest Experience Expert

    6 giorni fa

    Milano, Lombardia, Italia Ecolab A tempo pieno

    About EcoSureEcoSure, a division of Ecolab, is a leading provider of quality-assurance examinations for various brand assurance programs in the hospitality industry. Our specialists are unique safety experts on whom our clients rely to maintain the highest standards in cleanliness, guest experience, and brand protection.Job SummaryWe are seeking...

  • Guest Experience Expert/front Desk Agent

    2 settimane fa

    Milano, Italia Marriott International, Inc A tempo pieno

    **Job Number** 24154427 **Job Category** Rooms & Guest Services Operations **Location** Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Part of the Luxury Group of Marriott International, Casa Brera is currently recruiting Guest experience...

  • Guest Experience Agent

    3 mesi fa

    Milano, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** 23111955 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** The Westin Palace Milan, Piazza della Repubblica 20, Milan, Milano, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Arrival Expert

    2 mesi fa

    Milano, Lombardia, Italia Marriott A tempo pieno

    Additional Information Pre-Opening HotelJob Number Job Category Rooms & Guest Services OperationsLocation Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, ItalySchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPart of the Luxury Group of Marriott International, Casa Brera is currently recruiting Guest Arrival Expert/Bellboy to...

  • Guest Experience Host Part-time

    3 mesi fa

    Milano, Italia HR Search A tempo pieno

    La HR Search, società specializzata nella ricerca e selezione di profili manageriali in campo alberghiero, ricerca per proprio cliente: **Guest Experience Host part time per Boutique Hotel raffinato nel cuore di Milano (#8784)** Si richiede: - Ottima conoscenza della lingua inglese (livello madrelingua, OBBLIGATORIO). - Esperienza precedente in piccoli...

  • Guest Experience Agent

    2 settimane fa

    Milano, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** 24154423 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management Part of the Luxury Group of Marriott International, Casa Brera is currently...

  • Guest Experience Host

    3 mesi fa

    Milano, Italia HR Search A tempo pieno

    La HR Search, società specializzata nella ricerca e selezione di profili manageriali in campo alberghiero, ricerca per proprio cliente: **Guest Experience Host per Boutique Hotel raffinato nel cuore di Milano (#8603)** Si richiede: - Ottima conoscenza della lingua inglese. - Accogliere e gestire le richieste degli ospiti. - Agire come punto di riferimento...

  • Director of Guest Experience

    3 giorni fa

    Milano, Lombardia, Italia COREcruitment A tempo pieno

    Job Title: Director of LifestyleSalary: €60,000 euros gross per annumLocation: Milan, ItalyThis luxury hotel in Milan is seeking a dynamic Director of Lifestyle to oversee and elevate the guest experience across key operational departments, including Front of House, Housekeeping, and Laundry. This role is critical in ensuring that every aspect of our...

  • Guest Services Representative

    3 settimane fa

    Milano, Lombardia, Italia Marriott International A tempo pieno

    POSITION OVERVIEW At Marriott International, we believe that our roles extend beyond just facilitating guest check-ins and check-outs. Our aim is to create experiences that are both memorable and distinctive. Our Guest Experience Experts proactively deliver a comprehensive array of services that enhance guests' stays. They are encouraged to navigate...

  • Guest Services Representative

    4 giorni fa

    Milano, Lombardia, Italia Marriott International A tempo pieno

    POSITION OVERVIEW At Marriott International, we believe that our roles extend beyond just facilitating guest check-ins and check-outs. Our aim is to create experiences that are both memorable and distinctive. Our Guest Experience Experts proactively deliver a comprehensive array of services that enhance guests' stays. They are encouraged to navigate...

  • Guest Arrival Expert/Bellboy

    4 giorni fa

    Milano, Lombardia, Italia Marriott International A tempo pieno

    About UsCasa Brera is a luxury lifestyle hotel that offers an unparalleled experience for its guests. As a member of our pre-opening team, you will have the opportunity to be part of a dynamic and innovative environment that is redefining the hospitality industry.Job SummaryWe are seeking a highly skilled and experienced Guest Arrival Expert/Bellboy to join...

  • Guest Arrival Expert/Bellboy

    6 giorni fa

    Milano, Lombardia, Italia Marriott International A tempo pieno

    About UsCasa Brera is a luxury lifestyle hotel that offers an unparalleled experience for its guests. As a member of our pre-opening team, you will have the opportunity to be part of a dynamic and innovative environment that is redefining the hospitality industry.Job SummaryWe are seeking a highly skilled and experienced Guest Arrival Expert/Bellboy to join...

  • Guest Experience Host Part-time Milano

    3 mesi fa

    Milano, Italia HR Search A tempo pieno

    La HR Search, società specializzata nella ricerca e selezione di profili manageriali in campo alberghiero, ricerca per proprio cliente: **Guest Experience Host part time per Boutique Hotel raffinato nel cuore di Milano (#8784)** Si richiede: - Ottima conoscenza della lingua inglese (livello madrelingua, OBBLIGATORIO). - Esperienza precedente in piccoli...

  • Guest Arrival Expert

    4 settimane fa

    Milano, Italia Marriott International, Inc. A tempo pieno

    Additional Information Job Number 24133411Job Category Rooms & Guest Services OperationsLocation Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPart of the Luxury Group of Marriott International, Casa Brera is currently recruiting Guest Arrival Expert/Bellboy...

  • Guest Experience Agent/front Desk Agent

    2 settimane fa

    Milano, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** 24154427 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management Part of the Luxury Group of Marriott International, Casa Brera is currently...

  • Head of Guest Experience

    7 giorni fa

    Milano, Lombardia, Italia COREcruitment A tempo pieno

    Job Title: Director of LifestyleLifestyle Salary: €60,000 euros gross per annumThis luxury hotel is seeking a dynamic Director of Lifestyle to oversee and elevate the guest experience across key operational departments, including Front of House, Housekeeping, and Laundry.This role is critical in ensuring that every aspect of our guests' stay is flawlessly...