Guest Experience Expert

5 mesi fa

Milano, Italia Marriott International, Inc A tempo pieno

**N. Posizione** 24059043

**Categoria la Posizione** Rooms & Guest Services Operations

**Sede** Sheraton Diana Majestic Milan, Viale Piave, 42, Milan, Città Metropolitana di Milano, Italy VISUALIZZA SULLA MAPPA

**Tipologia** Full-Time

**Lavora da remoto?** N

**Trasferimento?** N

**Tipo posizione** Non-Management
***

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Agent take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Agent makes transactions feel like part of the experience.

**SOME TASKS**:
Handle all pre arrival preparations (room amenities, restaurant reservations, special occasions etc).

Greeting and assisting guests as they arrive.

Ensuring guests have a pleasant experience and will be willing to return or recommend the property to others.

Taking care of guests with special needs. This includes disabled guests, the elderly, children, and VIPs.

Handling complaints as they arise.

**CANDIDATE PROFILE**

High school diploma or degree in Hospitality/Tourism

At least 2 years in Front Office

Opera knowledge

Fluency in Italian and English is a must, a 3rd language will be considered as a plus

No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
- Marriott International applica una politica di pari opportunità. Crediamo nel valore di una forza lavoro diversificata e promuoviamo una cultura inclusiva che mette le persone al primo posto. Ci impegniamo a non operare discriminazioni in base a qualsiasi caratteristica personale protetta dalla legge, come disabilità o condizione di veterano, o dalla normativa vigente._

Quando entri a far parte della famiglia Sheraton diventi un componente della sua community globale. Dal 1937 siamo un luogo di incontro e di connessione. All'interno di Sheraton, i dipendenti creano un senso di appartenenza in oltre 400 comunità di tutto il mondo. Invitiamo, accogliamo e mettiamo in contatto gli ospiti attraverso esperienze coinvolgenti e un servizio attento. Se ami il lavoro di squadra e trovi motivazione dall'offrire un'esperienza significativa per gli ospiti, ti invitiamo a esplorare la tua prossima opportunità di lavoro con Sheraton. Unisciti a noi nella nostra mission di essere "il luogo di ritrovo per eccellenza". Entrando a far parte di Sheraton Hotels & Resorts ti unirai a un portfolio di brand con Marriott International. **Scegli** un ambiente dove puoi svolgere al meglio il tuo lavoro, **iniziare** il tuo percorso verso i tuoi obiettivi **entrare a far parte** di un fantastico team globale e **diventare** la versione migliore di te.

  • Guest Experience Manager

    3 giorni fa

    Milano, Italia Maximilian Hotel Praga A tempo pieno

    **Guest Experience Manager in Hotel Josef e Maximilian Hotel a Praga** Often the first hello and the last farewell, our guest experience team are the gatekeepers of Hotel Maximilian experience. Your passion and commitment to going above-and-beyond ensures a stay that is unforgettable. **Summary** Become part of a caring team of professionals striving for...

  • Guest Experience Lead

    3 settimane fa

    Milano, Lombardia, Italia Marriott International A tempo pieno

    Oversee Guest Experience at a Luxury HotelCasa Brera, a Marriott International property, seeks a Guest Experience Supervisor to join our pre-opening team. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences, from check-in to check-out.Key Responsibilities:Act as Duty Manager, overseeing the front desk and...

  • Guest Experience Expert

    5 mesi fa

    Milano, Italia Marriott International, Inc A tempo pieno

    **Job Number** 24018379 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Diana Majestic Milan, Viale Piave, 42, Milan, Città Metropolitana di Milano, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Experience Expert

    5 mesi fa

    Milano, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** 24018379 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** Sheraton Diana Majestic Milan, Viale Piave, 42, Milan, Città Metropolitana di Milano, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management *** Our jobs aren’t just about...

  • Guest Experience Ambassador

    4 settimane fa

    Milano, Lombardia, Italia Hyatt Corporation A tempo pieno

    Job SummaryPark Hyatt Milano is a 5-star luxury hotel seeking a skilled Guest Experience Agent to provide exceptional service to our guests. As a key member of our Front Office team, you will be responsible for ensuring a seamless and personalized experience for our guests from pre-arrival to departure.Main ResponsibilitiesWelcome guests in a friendly,...

  • Research Specialist

    4 settimane fa

    Milano, Lombardia, Italia Dorchester Collection A tempo pieno

    Il Principe di Savoiacerca per la propria struttura una figura in stage come Researcher.La persona che stiamo cercando si occuperà di raccogliere le informazioni relative ai nostri Ospiti e arricchire i relativi profili attraverso il nostro CRM, permettendo a tutti reparti di poterli conoscere già prima del loro arrivo e anticiparne le aspettative.La...

  • Guest Experience Expert/front Desk Agent

    3 mesi fa

    Milano, Italia Marriott International, Inc A tempo pieno

    **Job Number** 24154427 **Job Category** Rooms & Guest Services Operations **Location** Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Part of the Luxury Group of Marriott International, Casa Brera is currently recruiting Guest experience...

  • Concierge - Luxury Experience Expert

    3 settimane fa

    Milano, Lombardia, Italia Melia Hotels International A tempo pieno

    Delivering exceptional guest experiences is at the heart of Meliá Hotels International. As a Concierge, you will be the key to unlocking unforgettable memories for our customers. Key Responsibilities:Provide personalized services and products to meet the unique needs of each guestManage customer requests efficiently, applying upselling and cross-selling...

  • Luxury Hotel Guest Experience Specialist

    4 settimane fa

    Milano, Lombardia, Italia Marriott International A tempo pieno

    As a Guest Experience Agent at Casa Brera, you will be part of a dynamic pre-opening team that is redefining the luxury hotel experience in Milan. Reporting to the Front Desk Manager, you will be responsible for delivering exceptional guest service and ensuring a seamless stay for our discerning guests.Key Responsibilities:Organize and confirm guest...

  • Guest Experience Supervisor

    1 mese fa

    Milano, Lombardia, Italia Marriott International A tempo pieno

    At Marriott International, we are seeking a skilled Guest Experience Supervisor to join our team at Casa Brera, a luxury lifestyle hotel in the heart of Milan. As a key member of our pre-opening team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay.Key Responsibilities:Act as Duty Manager and be...

  • Luxury Hotel Guest Experience Professional

    4 settimane fa

    Milano, Lombardia, Italia Hyatt Corporation A tempo pieno

    Role Overview As a Guest Experience Agent at Park Hyatt Milan, you will be responsible for delivering exceptional service to our guests, ensuring a personalized and memorable experience throughout their stay. Key Responsibilities Greet guests in a friendly and professional manner, registering them and providing information on hotel services and room...

  • Guest Experience Host Part-time

    6 mesi fa

    Milano, Italia HR Search A tempo pieno

    La HR Search, società specializzata nella ricerca e selezione di profili manageriali in campo alberghiero, ricerca per proprio cliente: **Guest Experience Host part time per Boutique Hotel raffinato nel cuore di Milano (#8784)** Si richiede: - Ottima conoscenza della lingua inglese (livello madrelingua, OBBLIGATORIO). - Esperienza precedente in piccoli...

  • Guest Experience Agent

    3 mesi fa

    Milano, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** 24154423 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management Part of the Luxury Group of Marriott International, Casa Brera is currently...

  • Guest Experience Host

    6 mesi fa

    Milano, Italia HR Search A tempo pieno

    La HR Search, società specializzata nella ricerca e selezione di profili manageriali in campo alberghiero, ricerca per proprio cliente: **Guest Experience Host per Boutique Hotel raffinato nel cuore di Milano (#8603)** Si richiede: - Ottima conoscenza della lingua inglese. - Accogliere e gestire le richieste degli ospiti. - Agire come punto di riferimento...

  • Luxury Hotel Guest Experience Professional

    3 settimane fa

    Milano, Lombardia, Italia Marriott International A tempo pieno

    About This Opportunity:We're seeking a skilled Guest Experience Agent to join our pre-opening team at Casa Brera, a Luxury Group of Marriott International. As a key member of our hospitality team, you'll be responsible for delivering exceptional guest experiences and ensuring seamless interactions across our hotel's services.Key Responsibilities:Process...

  • Luxury Hotel Guest Experience Ambassador

    3 settimane fa

    Milano, Lombardia, Italia Hyatt Corporation A tempo pieno

    Main ResponsibilitiesAs a Guest Experience Agent at Hyatt, you will provide exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key DutiesWelcome guests with a friendly, professional demeanorRegister guests, issue room keys, and provide information on hotel servicesCreate personalized experiences for our guests through empathy...

  • Guest Experience Coordinator

    3 settimane fa

    Milano, Lombardia, Italia Meininger Hotels A tempo pieno

    Job SummaryWe are seeking a highly skilled and motivated Receptionist to join our team at MEININGER Milano Lambrate. As a key member of our front office team, you will be responsible for providing exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities* Act as a host and create memorable stays for our guests*...

  • Senior Guest Experience Coordinator

    3 settimane fa

    Milano, Lombardia, Italia Starhotels A tempo pieno

    Job SummaryStarhotels seeks a skilled Guest Relations Agent to join its Front Office Team at the Hotel Rosa Grand in Milan. As the main contact between hotel and guests, you'll provide exceptional service, ensuring a memorable stay for our visitors.Detailed Responsibilities• Be the key point of contact for guests, efficiently responding to inquiries and...

  • Guest Arrival Expert

    2 mesi fa

    Milano, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** 24170924 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management Casa Brera is currently recruiting Guest Arrival Expert/Bellboy to join a team...

  • Guest Experience Host Part-time Milano

    6 mesi fa

    Milano, Italia HR Search A tempo pieno

    La HR Search, società specializzata nella ricerca e selezione di profili manageriali in campo alberghiero, ricerca per proprio cliente: **Guest Experience Host part time per Boutique Hotel raffinato nel cuore di Milano (#8784)** Si richiede: - Ottima conoscenza della lingua inglese (livello madrelingua, OBBLIGATORIO). - Esperienza precedente in piccoli...