Guest Experience Agent

2 mesi fa


Milano, Italia Marriott International, Inc A tempo pieno

**N. Posizione** 24154423
**Categoria la Posizione** Rooms & Guest Services Operations
**Sede** Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VISUALIZZA SULLA MAPPA
**Tipologia** Full-Time
**Lavora da remoto?** N
**Trasferimento?** N
**Tipo posizione** Non-Management

Part of the Luxury Group of Marriott International, Casa Brera is currently recruiting Guest experience agent to join a team made of modern and authentic hospitality professionals in the newest luxury lifestyle hotel in Milan.

Reporting to Front Desk Manager, the role will cover both front desk and guest services tasks.
- This is full-time position, 5 days a week with 2 days off.
- The starting date is estimated in September.

**About us**

Casa Brera is an unexpected gateway in the heart of Brera.

Reinterpreted by Studio Urquiola, Casa Brera features 116 sophisticated guestrooms including 15 suites and the Milanese Suite. Hidden behind a rationalist façade, you will find a world of international elegance, transcending the traditional hotel experience. Our hotel promises cosmopolitan luxury, authentic lifestyle and a timeless Milanese elegance.

A Culinary hub, here flavors and sounds from different places seamlessly interlace. Odachi, showcases authentic Japanese cuisine in a cosmopolitan setting while those looking for a truly Italian experience can indulge at Scena by Michelin star Chef Andrea Berton. The Living is a welcoming space for guests to socialize over aperitivo and Milanese light bites. By night, the rooftop’s skybar transforms into an unmissable destination, with a pool and lounge areas providing the perfect spot to soak up the energy and skyline of the city.

Join Casa Brera, the new place to be in Milan, where an authentic and modern team crafts unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.

**The impact you’ll make**

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, they make transactions feel like part of the Casa Brera experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience - to get it right for our guests and our business each and every time.

**Join a newly opened lifestyle luxury hotel**

Working in a newly opened luxury lifestyle hotel is an incredible opportunity to gain strong expertise in hospitality and a great exposure to Marriott International EMEA leaders. This can remarkably accelerate your career growth within the company and provide you the right tools to be involved in other openings at national and international level. It is indeed a challenging experience but surely a rewarding one

**What you’ll do**

Front Desk:

- Organize, confirm and process guest check-ins/ check-outs according to LQA and Marriott International standards and adapt for any changes.
- Secure payment, verifying and adjusting billing as needed in Opera.
- Complete cashier and closing reports, counting the bank at the end of each shift securely.
- Enroll guests into Bonvoy, Marriott International Loyalty Program.
- Liaise with Housekeeping, Engineering, Reservations and Revenue to ensure smooth operations.
- Process and save daily contingency shift report.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Anticipate guests' service needs, including asking questions of guests to better understand their potential needs.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

Guest Experience
- Create unique and memorable moments for our guests using a variety of tools and material.
- Manage guest complaints following procedures and using internal software.
- Handle all internal and external phone calls answering within the third ring, guest and talent calls alike, log all calls in the internal CRM, and act as a dispatch to facilitate guest requests, including wake up calls, housekeeping and maintenance.
- Manage and coordinate guest chats, create, monitor and close cases using the appropriate Marriott tool.
- Escort guests to their room and offer orientation inside of the Hotel property
- Contact guests prior to arrival to assist with


  • Guest Experience Agent

    4 settimane fa


    Milano, Lombardia, Italia Marriott International A tempo pieno

    About the RoleWe are seeking a highly skilled and experienced Guest Experience Agent to join our team at Marriott International. As a Guest Experience Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide exceptional customer service to...

  • Guest Experience Agent

    3 settimane fa


    Milano, Lombardia, Italia Marriott International A tempo pieno

    About Casa BreraCasa Brera is a luxury lifestyle hotel located in the heart of Milan, offering a unique and authentic experience for its guests. As a Guest Experience Agent, you will be part of a team that crafts memorable moments for our guests, connecting them with the local heritage and culture.Job SummaryWe are seeking a highly skilled and enthusiastic...


  • Milano, Lombardia, Italia Marriott International A tempo pieno

    About Casa BreraCasa Brera is a luxury lifestyle hotel located in the heart of Milan, offering a unique and authentic experience for its guests. As a Guest Experience Agent, you will be part of a team that crafts memorable moments for our guests, connecting them with the local heritage and culture.Job SummaryWe are seeking a highly skilled and enthusiastic...


  • Milano, Lombardia, Italia Hyatt Corporation A tempo pieno

    Job SummaryWe are seeking a skilled Guest Experience Agent to join our team at Park Hyatt Milano. As a Guest Experience Agent, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Main ResponsibilitiesWelcome guests in a friendly and professional manner, registering them and...


  • Milano, Lombardia, Italia Hyatt Corporation A tempo pieno

    Job SummaryWe are seeking a skilled Guest Experience Agent to join our team at Park Hyatt Milano. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences from pre-arrival to departure.Main ResponsibilitiesWelcome guests with a warm and personalized approach, ensuring a seamless check-in...


  • Milano, Lombardia, Italia Hyatt Corporation A tempo pieno

    Job SummaryWe are seeking a skilled Guest Experience Agent to join our team at Park Hyatt Milano. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences from pre-arrival to departure.Main ResponsibilitiesWelcome guests with a warm and personalized approach, ensuring a seamless check-in...


  • Milano, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** 24154427 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management Part of the Luxury Group of Marriott International, Casa Brera is currently...


  • Milano, Lombardia, Italia Marriott International A tempo pieno

    About the RoleWe are seeking a highly skilled Guest Experience Agent to join our pre-opening team at Casa Brera, a luxury lifestyle hotel in the heart of Milan. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction with our guests is memorable and unique.Key...


  • Milano, Lombardia, Italia Hyatt Corporation A tempo pieno

    Job SummaryPark Hyatt Milano is a 5-star luxury hotel seeking a skilled Guest Experience Agent to provide exceptional service to our guests. As a key member of our Front Office team, you will be responsible for ensuring a seamless and personalized experience for our guests from pre-arrival to departure.Main ResponsibilitiesWelcome guests in a friendly,...


  • Milano, Lombardia, Italia Marriott International A tempo pieno

    Job Title: Guest Experience SupervisorAre you passionate about delivering exceptional guest experiences? Do you have a knack for leading high-performing teams? We're seeking a skilled Guest Experience Supervisor to join our pre-opening team at Casa Brera, a luxury lifestyle hotel in Milan.About the Role:As a Guest Experience Supervisor, you will be...


  • Milano, Lombardia, Italia Hyatt Corporation A tempo pieno

    Job SummaryWe are seeking a highly skilled Guest Experience Agent to join our team at Park Hyatt Milano. As a Guest Experience Agent, you will be responsible for delivering exceptional guest service and creating memorable experiences for our guests.Main ResponsibilitiesWelcome guests in a friendly, prompt, and professional manner.Register guests, issue room...


  • Milano, Italia Marriott International, Inc A tempo pieno

    **Job Number** 24154427 **Job Category** Rooms & Guest Services Operations **Location** Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Part of the Luxury Group of Marriott International, Casa Brera is currently recruiting Guest experience...


  • Milano, Lombardia, Italia Hyatt Corporation A tempo pieno

    Guest Experience AgentPark Hyatt Milano is a 5-star luxury hotel located in the heart of the city, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house.As a Guest Experience Agent, you will be responsible for guests' pre-arrival communications and experiences once at the hotel, ensuring the...


  • Milano, Lombardia, Italia Hyatt Corporation A tempo pieno

    Role Overview As a Guest Experience Agent at Park Hyatt Milan, you will be responsible for delivering exceptional service to our guests, ensuring a personalized and memorable experience throughout their stay. Key Responsibilities Greet guests in a friendly and professional manner, registering them and providing information on hotel services and room...


  • Milano, Italia Casa Brera A tempo pieno

    Partecipa al Career day Casa Brera – 8 Luglio 2024, Corso Giacomo Matteotti 2 Milano.Parte del Gruppo Marriott International, Casa Brera è una soglia inaspettata nel cuore di Brera a Milano che aprirà le sue porte nell'autunno 2024.Partecipa al nostro recruiting day in presenza in data 08 luglio.Reinterpretata dallo Studio Urquiola, Casa Brera dispone di...


  • Milano, Lombardia, Italia Marriott International A tempo pieno

    As a Guest Experience Agent at Casa Brera, you will be part of a dynamic pre-opening team that is redefining the luxury hotel experience in Milan. Reporting to the Front Desk Manager, you will be responsible for delivering exceptional guest service and ensuring a seamless stay for our discerning guests.Key Responsibilities:Organize and confirm guest...


  • Milano, Lombardia, Italia Hyatt Corporation A tempo pieno

    Guest Experience AmbassadorPark Hyatt Milano is a 5-star luxury hotel seeking a Guest Experience Ambassador to provide exceptional service to our guests. As a key member of our Front Office team, you will be responsible for creating memorable experiences for our guests through personalized service and attention to detail.Main ResponsibilitiesWelcome guests...


  • Milano, Italia Hotel Principe di Savoia A tempo pieno

    Il Principe di Savoia, storico e prestigioso hotel di Milano, che fa parte della Dorchester Collection, una delle migliori compagnie di hotel di lusso al mondo, cerca per la propria struttura una figura di Guest Experience Agent - Back of the House. La persona che stiamo cercando sarà il primo punto di contatto in Hotel per tutti i nostri Ospiti. Dovrà...


  • Milano, Lombardia, Italia Marriott International A tempo pieno

    About the RoleWe are seeking a highly skilled Guest Experience Supervisor to join our pre-opening team at Casa Brera, a luxury lifestyle hotel in Milan. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.Key ResponsibilitiesAct as Duty Manager and oversee front desk...


  • Milano, Italia Armani Hotel Milano A tempo pieno

    Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Service Agent to join our Lifestyle Department.• Be located in the Hotel Lobby in order to assist guests whenever required.• Welcome and handle all walk-ins.• Support the LSM and ALSM with any administrative duties.• Run required...