Head of Global Retail Training

4 settimane fa

Milano, Italia Diesel A tempo pieno

**Head of Global Retail Training**:
Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

**HEAD OF GLOBAL RETAIL TRAINING**

Directly reporting to the Global Insights & Retail Excellence Director, the Head of Global Retail Training will play a pivotal role in shaping and executing Diesel's retail training strategy across our global network of stores. This individual will be responsible for developing and delivering comprehensive training programs to enhance the skills and capabilities of our retail teams, ensuring exceptional customer experiences, driving sales performance, and support the brand repositioning to Alternative to Luxury.
Coordinating a team in HQ, Regional Retail Managers (functional reports) and Training ambassadors in stores, He/she will guarantee the deployment of learning solutions for retail training in collaboration with the relevant stakeholders in the HQ and in the Regions. He/she will carefully monitor and measure the impact and effectiveness of training initiatives in terms of business and people performance metrics, always aligned to the brand strategies and sales performances.

**KEY JOB RESPONSIBILITIES**
- Develop and implement a global retail training strategy aligned with Diesel's brand values, business objectives, and customer service standards - always balancing Regional needs vs Global standards consistency.
- Design, deliver, and continuously improve training programs for various retail roles, including sales associates, store managers, and regional trainers.
- Design, cascade and execute Diesel Global Retail Training governance, setting clear ownerships, roles & responsibilities, and clear tasks of all involved stakeholders.
- Own Global Training Calendar definition, execution and maintenance along the year.
- Collaborate with cross-functional teams, including retail operations, human resources, and merchandising, to identify training needs and opportunities for improvement.
- Collaborate, instruct and enable regional teams on a regular basis ensuring an efficient communication and consistency across the regions, in line with the worldwide training community ethos.
- Provide ongoing support and coaching to Retail Trainers (and if needed to store managers) to reinforce learning and development objectives. Create and animate a global network of store training ambassador, partnering with Regional Training and HR.
- Create engaging and interactive training materials, including presentations, e-learning modules, training manuals, training concepts, utilizing multimedia and innovative instructional techniques.
- He/she should be confident in covering five main training areas:

- Product knowledge and storytelling
- Soft skills and customer experience elevation
- Operational excellence
- Talent development - in partnership with HR Team (Global and Regional)
- Store staff onboarding programs - in partnership with HR Team (Global and Regional)
- In partnership with Regional referents, Conduct regular training sessions, workshops, and seminars for retail staff, both in-person and virtually, to ensure consistent delivery of brand messaging, product knowledge, and sales techniques.
- Evaluate the effectiveness of training initiatives through feedback mechanisms, performance metrics, and assessments, and make data-driven recommendations for enhancements.
- Is constantly informed about sell out performances, and together with other teams, is proactive in defining fast reaction to support business needs.
- Stay abreast of industry trends, best practices, and emerging technologies in retail training and incorporate relevant insights into training programs.
- Foster a culture of learning and excellence within the retail organization, promoting continuous development and career growth opportunities for employees.
- Serve as a brand ambassador and advocate for Diesel's values and mission, both internally and externally.

**PROFILE**
- Academic.
- Bachelor's degree in Business Administration, Human Resources, Education, or a related field; Master's degree may be a plus.
- International exposure may be a plus.

**Previous work experience**
- At least 5 years of experience in a similar managerial role in a well structured retail company and/or in a field training role.
- Previous experience in store is considered highly relevant.
- Previous exposure to luxury retail will be considered a plus, preferably fashion or lifestyle.
- Proven track record of designing and delivering effective training programs, with a focus on retail sales, customer service, and product knowledge.
- Demonstrated experience in

  • Global Head Of Retail Excellence

    3 settimane fa

    Milano, Italia Talented International A tempo pieno

    The Head of Retail Excellence will have the responsibility to develop the whole costumer experience in store, leveraging on several tools like the retail excellence model, services and and enriched customer journey.In particular you will:Define the Global Retail Excellence StrategyLead the development of the retail excellence model, adapting it to business...

  • Global Training Internship

    4 settimane fa

    Milano, Italia Diesel A tempo pieno

    **Global Training Internship**: Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide...

  • Head of Global Parametric Underwriting Governance

    4 settimane fa

    Milano, Italia Generali Global Corporate & Commercial A tempo pieno

    Generali Global Corporate & Commercial is the Generali Group unit that develops P&C business and insurance services for medium and large companies. The unit acts on a global scale and deploys an integrated approach at Group level with a central management team and specialized teams active in individual countries. Through GC&C, Generali aims to become a key...

  • Sales Training Manager

    3 giorni fa

    Milano, Italia RETAIL Experts A tempo pieno

    For our iconic client, a leading brand in the luxury Watch sector, we are currently searching for a dynamic Sales Trainer, to take the lead of the new Training department, the aim of which is to train and coach boutique sales staff throughout the Retail network in (northern) Italy. **POSITION Reporting directly to the General Manager Italy, the Training...

  • Head of Country

    1 mese fa

    Milano, Italia Carbon60 Global A tempo pieno

    **Head of Country (EPC) - Milan, Italy**Do you possess demonstrable experience as a Head of Country (EPC) and seeking your next meaningful move? A rare opportunity to join a global leader in the renewable energy sector has become available in my client's team in Milan, Italy. The Head of Country (EPC) role holds budgetary responsibility and is a permanent /...

  • Sales Training Manager, Luxury Watches

    3 giorni fa

    Milano, Italia RETAIL Experts A tempo pieno

    For our iconic client, a leading brand in the luxury Watch sector, we are currently searching for a dynamic Sales Trainer, to take the lead of the new Training department, the aim of which is to train and coach boutique sales staff throughout the Retail network in (northern) Italy. **POSITION** Reporting directly to the General Manager Italy, the Training...

  • Head of Global Marketing

    4 settimane fa

    Milano, Italia Vibram SpA A tempo pieno

    **Company** Vibram S.p.A. is an Italian multinational company, leader in the production and marketing of high-performance rubber soles. Vibram is the symbol of innovation and design. In addition to the Italian Headquarters and its central offices in Milan, Vibram boasts international locations with production sites, research & development centers and...

  • Bottega Veneta Head of Ww Retail Operations

    4 settimane fa

    Milano, Italia Groupe Kering A tempo pieno

    Summary Bottega Veneta - Inspiring individuality with innovative craftsmanship since 1966. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic. **Job Description**: We are currently seeking a Head of WW Retail...

  • Retail Training

    4 settimane fa

    Milano, Italia Ermenegildo Zegna A tempo pieno

    **BASIC PURPOSE OF THE JOB** He/she will be part of Zegna Global Retail Training team and will support in managing events, travels and business trips. **MAIN RESPONSIBILITIES** - Support the team across training activities - Support in coordinating vendors - Back office activities, such as events tracking - Support in travel and business trips management -...

  • Head of Global Service Procurement

    1 mese fa

    Milano, Italia Jakala A tempo pieno

    **General information**: **Office** Milano **Country** Italy **Date Published** 16-Feb-2024 **Ref #** 1073 **Area** Purchasing **Type of Presence** Hybrid **Description & Requirements**: **Descrizione azienda** **JAKALA** è la prima società **martech** italiana che offre ai propri clienti supporto in ambito strategico, analytics, digital e...

  • Head Of Strategy

    3 settimane fa

    Milano, Italia Culture Digitali Srl A tempo pieno

    _*"The world is yours with Meliá"*_ · Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are p ... _*"The world is yours with Meliá"*_ · Joining Meliá is to embark on a...

  • Head of Physics

    6 giorni fa

    Milano, Lombardia, Italia The British School of Milan A tempo pieno

    Job SummaryWe seek a well-qualified and inspiring Head of Physics to join a thriving Science Faculty.Rent-free accommodation is available for the first three months. The salary is competitive and tax-free for the first year if coming from the UK or Ireland.Experience of the IB curriculum, and certainly of Sixth Form teaching, would be an advantage.

  • Head Of Projects

    2 settimane fa

    Milano, Italia Kinetik Global A tempo pieno

    Our client is a leading Developer and EPC who recruiting a Head of Projects for their Engineering and Construction Team within the Solar PV sector. The ideal candidate will have experience in Project managing a portfolio of large utility scale Solar PV projects from Ready to Build to Operations stage within an engineering & construction...

  • Head of Global Press Relations

    4 settimane fa

    Milano, Italia Maison Valentino A tempo pieno

    **Location**: Milano, IT ID: 9016 A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each...

  • Retail Trainer

    4 settimane fa

    Milano, Italia Loro Piana A tempo pieno

    **Position**: The Retail Trainer will support the Retail Excellence team in ensuring the Training effectiveness and efficiency by providing field product and selling techniques training to Retail team according to the Retail Excellence roadmap, to reach the business targets in terms of Sales productivity and customer satisfaction. Main responsibilities: -...

  • Head of History

    6 giorni fa

    Milano, Lombardia, Italia The British School of Milan A tempo pieno

    Job SummaryWe seek a well-qualified and inspiring Head of History to join a thriving Humanities Faculty.Rent-free accommodation is available for the first three months. The salary is competitive, and tax-free for the first year if coming from the UK or Ireland.Experience of the IB curriculum, and certainly of Sixth Form teaching, would be an advantage.We...

  • Global Head of Product

    4 settimane fa

    Milano, Italia Vibram SpA A tempo pieno

    **Company** Vibram S.p.A. is an Italian multinational company, leader in the production and marketing of high-performance rubber soles. Vibram is the symbol of innovation and design. In addition to the Italian Headquarters and its central offices in Milan, Vibram boasts international locations with production sites, research & development centers and...

  • Head Of Kam

    4 settimane fa

    Milano, Italia Italian Branch Of A Multinational Company Of The Fmcg A tempo pieno

    Our customer is looking for a Head of Kam with a Bachelor/Master and a proven experience in similar role. Strong negotiation skills, customer orientation, financial acumen, team management, business focus, drive for results are required . Reporting directly to the Commercial Director, the candidate will be responsible of the key account strategy of the...

  • Head Of Marketing

    3 settimane fa

    Milano, Italia Culture Digitali Srl A tempo pieno

    We are looking to hire a brilliant HEAD OF MARKETING to join our amazing team at ITALIAN JOBS HUB in Milano. Growing your career as a Full Time HEAD OF MARKETING is a terrific opportunity to develop excellent skills. If you are strong in teamwork, creativity and have the right experience for the job, then apply for the position of HEAD OF MARKETING at...

  • Head of Legal

    16 ore fa

    Milano, Italia Amity A tempo pieno

    **Position Title**: Head of Legal **Location**:Milano - Italy **Join Amity!** At Amity, we believe that communities will save the world and we are on a mission to empower everyone to build their own. We do so by offering a suite of pre-built social features that companies can add to their apps or websites to easily launch their own social...