Customer Intelligence Manager
2 settimane fa
Country / Region : Italy
- City : Milan
- Business group: Fashion & Leather Goods
- Contract type: Permanent Job
- Function: Retail
- Experience required: Minimum 5 years
- Reference No.: LORP01714
- Date of publication: 2023.01.16
**Position**:
CRM is a key pillar to drive growth for Loro Piana with a significant step change over the next few years. It will be responsible for presenting key actions to all 6 zones to deliver growth in client KPI’s. The role will work cross functionally to drive change, innovation and instill best practices at a worldwide level.
**Purpose**:
The Customer Intelligence Manager will coordinate a team to analyze customer data from a 360 perspective along with external market intelligence to provide meaningful business insights to drive client actions to achieve customer KPI’s.
The Customer Intelligence Manager will also work closely with Go to Market, Merchandising, Product Development, Marketing and Retail to develop ad hoc client analysis to support the decision making process of the other departments. He/She will also work closely with IT teams and External Agencies to ensure constantly enhance our clients database and reporting.
The Customer Intelligence Manager will be responsible for developing monthly reports to monitor client KPI’s and recommending appropriate actions to all 6 zones Worldwide (Europe, China, South Asia, US, Japan and Korea).
**Responsibilities**:
Customer MIS Reports
- Evaluate and adjust Customer KPIs and Standard Reports
- Develop an Internal Communication and Training Programme
- Improve Customer Insight Process
- Create / Automate Standard Reports
Customer Analysis
- Predictive Modelling
- Customer Segmentation Model
- Ad-hoc analysis to aid business decisions
- Can question the database to find relevant insights and/or opportunities to grow the business
- Can represent analysis and findings into a management presentation - illustrative/visual way
- Can translate analysis to messages and proposed action plan
- Can work cross functionally with other teams to deliver actions from insights into customer campaigns and projects
Customer Knowledge
- Market Research / Intelligence
- Customer Knowledge
- Internal Customer Expert
- Customer Budget/KPIs Projections
- Can communicate and/or explain results in a simple way
Infrastructure
- Manage a team
- Collaborate with peers
- Define the infrastructure required to support his team’s activities
**Profile**:
- Education to degree and ideally Masters level (but not mandatory)
- Ideally previous +5 years experience in similar roles
- Able to inspire other teams in order to align objectives and drive change in different business areas
- Excellent team management and cross team management skills
- Ability to interrogate data and manage a team of analysts to present meaningful insights and business actions
- Excellent communication skills with gravitas to present to senior leadership team
- Fluent in English
- Willingness to travel (some travel will be required with the role)
**Additional information**:
**Main internal and external stakeholders**:
Internal
- Retail
- VIC
- IT
- IT Innovation
- Finance
- Strategy
- Marketing / PR / Events
- Product / Merchandising
External
Numerous Consultancy Agencies
-
Global Customer Intelligence Manager
1 settimana fa
Milano, Italia Amplifon Spa A tempo pienoWho we are Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 20,000 professionals every day in a network of 9,500 points of sale across 26 countries, give back the joy of hearing, feeling and living to thousands of people across the...
-
Artificial Intelligence Project Manager
4 settimane fa
Milano, Italia Gemmo A tempo pienoAre you passionate about technology and Artificial Intelligence? Do you want do develop experience in Artificial Intelligence project management ? If so, we have an exciting opportunity for you to join Gemmo.ai as a Project Manager in our Artificial Intelligence team. Gemmo.ai is a leading AI solutions provider, specializing in delivering cutting-edge AI...
-
Business Intelligence Manager
4 settimane fa
Milano, Italia HAYS A tempo pienoRare diseases - Analysis - sales force effectiveness manager - business intelligence manager **La tua nuova azienda** *** Our Client is an international and innovative biopharmaceutical company dedicated in rare diseases treatments. **Il tuo nuovo ruolo** *** We are looking for a business intelligence manager and commercial excellence. Key...
-
Business Intelligence
1 mese fa
Milano, Italia Adecco Italia A tempo pienoAdecco S.p.A. ricerca per Sanofi, multinazionale farmaceutica, una risorsa da inserire in stage nella sede di Milano (zona nord). Stage - Business Intelligence & Customer Insight La risorsa scelta sarà inserita all'interno della funzione Business Intelligence & Customer Insight, a supporto del team che gestisce l'implementazione di una nuova piattaforma...
-
Customer Service
7 giorni fa
Milano, Italia Hays A tempo pienoLa tua nuova azienda Per un importante realtà multinazionale italiana produttrice di una vasta gamma di prodotti innovativi, di alta qualità e sostenibilità nell’ambito del Food, siamo alla ricerca di una figura di Customer Service & Master Data che riporterà direttamente al Global Supply Chain Manager. Il tuo nuovo ruolo Il candidato sarà...
-
Customer Service
6 giorni fa
Milano, Italia Hays A tempo pienoLa tua nuova azienda Per un importante realtà multinazionale italiana produttrice di una vasta gamma di prodotti innovativi, di alta qualità e sostenibilità nell'ambito del Food, siamo alla ricerca di una figura di Customer Service & Master Data che riporterà direttamente al Global Supply Chain Manager. Il tuo nuovo ruolo Il candidato sarà coinvolto...
-
Customer Success Manager
1 mese fa
Milano, Italia W EXECUTIVE S.R.L. A tempo pienoAI-powered Decisioning Company builds artificial intelligence to create customizable algorithms for advanced privacy-friendly media buying, executed in the Demand-Side Platforms of your choice. Scibids’ tailored algorithms activate a brand’s proprietary planning, buying, and measurement inputs to optimize programmatic bidding decisions across multi-KPI...
-
Sr Manager, Market Intelligence
4 giorni fa
Milano, Italia Thermo Fisher Scientific A tempo pieno**Sr. Manager, Market Intelligence** **Location/Division Specific Information** Remote / Drug Product Division **How will you make an impact?** The purpose of this position is to enable effective decision-making and execution, guided by in-depth market and competitor intelligence, and leading and support of the growth initiatives and strategy generation...
-
Business Intelligence Manager
3 settimane fa
Milano, Italia Aretè & Cocchi Technology A tempo pienoIl tuo team In Sorgenia le persone sono davvero al centro. Nel tuo nuovo ruolo entrerai a far parte della Direzione di Generation & Energy Management. Stiamo ricercando uno/a risorsa da inserire all’interno della Direzione Generation & Energy management – area “Energy Risk & Quantitative Analysis” – funzione Business Intelligence – a diretto...
-
Business Intelligence Manager
3 settimane fa
Milano, Italia Aretè & Cocchi Technology A tempo pienoIl tuo team In Sorgenia le persone sono davvero al centro. Nel tuo nuovo ruolo entrerai a far parte della Direzione di Generation & Energy Management. Stiamo ricercando uno/a risorsa da inserire all’interno della Direzione Generation & Energy management – area “Energy Risk & Quantitative Analysis” – funzione Business Intelligence – a diretto...
-
Media Intelligence Analyst
4 settimane fa
Milano, Italia Volocom srl A tempo pieno**Descrizione dell'annuncio** Volocom, società leader nel Knowledge Management, sta espandendo i propri servizi di Monitoraggio e Analisi delle notizie in rete. Per potenziare la propria Business Unit, l'azienda cerca una risorsa da inserire all'interno del team Volo.Comm, responsabile del settore Media Intelligence Analysis & Communication, nella sede di...
-
Customer Service
7 giorni fa
Milano, Italia Hays A tempo pienoLa tua nuova azienda Per un importante realtà multinazionale italiana produttrice di una vasta gamma di prodotti innovativi, di alta qualità e sostenibilità nell’ambito del Food, siamo alla ricerca di una figura di Customer Service & Master Data che riporterà direttamente al Global Supply Chain Manager. Il tuo nuovo ruolo Il candidato sarà...
-
Business Intelligence Manager
3 settimane fa
Milano, Italia Aretè & Cocchi Technology A tempo pienoIl tuo team In Sorgenia le persone sono davvero al centro. Nel tuo nuovo ruolo entrerai a far parte della Direzione di Generation & Energy Management. Stiamo ricercando uno/a risorsa da inserire all'interno della Direzione Generation & Energy management – area "Energy Risk & Quantitative Analysis" – funzione Business Intelligence – a diretto riporto...
-
Business Intelligence Consultant
2 settimane fa
Milano, Italia Binetwork A tempo pienoWe are looking for a Consultant with experience in analytics project development for the Business Intelligence solutions business unit. The Consultant will be responsible for the following tasks: Interacting with end customers to understand their needs, also on international projectsRequirements analysis and development of BI applicationsCreation of...
-
Customer Support Operations Manager
4 settimane fa
Milano, Lombardia, Italia Cpl A tempo pienoOne of the leading global diabetes companies is looking to hire CUSTOMER SUPPORT MANAGER to manage their Customer Support Operations.ResponsibilitiesManaging customer service activities in accordance with KPI and performance metricsManaging Customer Support Operations DivisionDesigning new solutions and improve the business process flowsValidating the...
-
Customer Compliant Manager
7 giorni fa
Milano, Italia Iliad Italia S.p.A. A tempo pienoNel 2018 siamo arrivati in Italia con l'obiettivo di rivoluzionare il mercato delle telecomunicazioni e la vita di milioni di utenti. Per farlo, abbiamo messo al centro le persone costruendo relazioni basate su **trasparenza e fiducia** e promuovendo **innovazione, semplicità e qualità. In 5 anni abbiamo superato i 10 milioni di utenti, sviluppato una rete...
-
Ford Pro Intelligence
3 giorni fa
Milano, Italia Ford Motor Company A tempo pienoFord Pro is a new global business within Ford committed to commercial customer productivity and sustainability. Ford Pro delivers a work-ready suite of vehicles, products and services for virtually every vocation, backed by technology and engineered for uptime. A truly unique one-stop shop for customers, including Electric Vehicles, Charging Solutions,...
-
Business Intelligence Consultant
1 mese fa
Milano, Italia Binetwork A tempo pienoWe are looking for a Consultant with experience in analytics project development for the Business Intelligence solutions business unit. The Consultant will be responsible for the following tasks: Interacting with end customers to understand their needs, also on international projects Requirements analysis and development of BI applications Creation of...
-
Junior Customer Manager
1 mese fa
Milano, Italia Talent 4 People A tempo pienoSocietà leader nel suo settore, per il potenziamento della propria struttura Media, ricerca un/a **JUNIOR CUSTOMER MANAGER** La risorsa avrà il compito di gestire i clienti e contratti, coordinare la reportistica e la documentazione post-campagna e fornire supporto all’emissione delle fatture. **Nello specifico le responsabilità assegnate...
-
artificial intelligence specialist
1 settimana fa
Milano, Lombardia, Italia Techyon SRL A tempo pienoTechyon è il primo Head Hunter esclusivamente specializzato nella ricerca e selezione di professionisti senior e manager nel segmento Information Technology. I nostri Recruitment Engineer selezionano i migliori profili IT per prestigiose società di consulenza informatica, banche, aziende di servizi, gruppi manifatturieri, start-up di eccellenza e digital...