Clienteling Specialist

5 mesi fa

Milano, Italia Prada A tempo pieno

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.- Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.**JOB PURPOSE**
- The Clienteling Specialist will be responsible for supporting the development and implementation of all strategic initiatives and tools to enhance Clienteling in all the Brands of the Group.**RESPONSIBILITIES**
- Support the WW Clienteling Manager & Regional CRM Managers in achieving the CRM / Clienteling goals and strengthen the client-centric culture across the Company
- Build Regional calendars to coordinate all the initiatives and actions designed for our clients, interacting with internal partners (retail, merchandising, events, communication, CRM central team)
- Work closely with the Regional CRM to drive client-centric strategies and action plans to achieve high level of client retention & acquisition rates
- Collect needs and share Clienteling best practices across the regions
- Developing training materials and coaching programs for Regional CRM and Stores to help them implement Clienteling in their daily activities
- Run reports and analysis on Clienteling KPIs to propose initiatives to the Regional CRM Managers / to the Stores

**KNOWLEDGE AND SKILLS**
- Previous Clienteling / CRM experience- Experience in the Fashion & Luxury industry is a plus- Capable to set priorities and work in a fast-paced environment- Creative and out of the box thinker- Strong team player, adaptable and flexible to changes- Proactive, independent, responsible, creative and self-motivated- Good communication skills to inspiring excitement around the topic and spread Clienteling culture- Analytical skills with the ability of translating numbers into actionable insights- Strong business sense and passion for the field- Fluent in English

  • Client Engagement Specialist

    5 mesi fa

    Milano, Italia Maison Valentino A tempo pieno

    **Location**: Milano, IT ID: 8753 A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each...

  • CRM & Digital Retail Intern

    5 mesi fa

    Milano, Italia Prada A tempo pieno

    Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.- - Joining our Company means working in a creative and...

  • Junior Customer Experience Specialist Categorie

    5 mesi fa

    Milano, Italia DDW A tempo pieno

    JIL SANDER, the high-end luxury brand, is the epitome of modernity and sophistication. Its unconditional dedication to contemporary design combines elegance and purity with innovative materials and exceptional craftsmanship. The refinement of cuts and the perfection of details give form to a figure that stands out by its distinctive belief in excellence and...

  • High Watches Specialist per Luxury Boutique di Milano

    1 giorno fa

    Milano, Lombardia, Italia Gi Group S.P.A A tempo pieno

    Ricerca: Consulente Orologi di Alta gamma per Luxury Boutique di MilanoLa risorsa sarà inserita all'interno di una boutique di prestigioso marchio di lusso sul centro di Milano specializzato sul prodotto di alta orologeria.Si occuperà di offrire al cliente un servizio di consulenza approfondita, attraverso una vendita assistita e uno storytelling...

  • CRM Specialist Sales Assistant Luxury Boutique

    5 mesi fa

    Milano, Italia GIGROUP A tempo pieno

    Gi Group SpA, Agenzia per il Lavoro (Aut. Min. 26/11/04 Prot. n. 1101-SG) per la divisione Gi Group Fashion & Luxury, specializzata nei servizi per le risorse umane per le aziende del mondo della moda, della cosmetica, del lusso ricerca: CRM Specialist Sales Assistant _ Luxury Boutique _ Milano La risorsa sarà inserita all’interno della Boutique di un...

  • Software Developer Specialist Front End

    2 mesi fa

    Milano, Italia Engineering Industries Excellence A tempo pieno

    Cosa ti proponiamo? All'interno della divisione Enterprise nell'area di mercato Fashion & Retailer siamo alla ricerca di un Software Developer Specialist Front End da inserire all'interno della Business Unit Retail Platform per lo sviluppo di uno o più Prodotti, con un focus soprattutto in applicazioni di Clienteling.Quali saranno le tue attività e...

  • IT CRM Specialist

    5 mesi fa

    Milano, Italia Maison Valentino A tempo pieno

    **Location**: Milano, IT ID: 7661 WHY WORK FOR VALENTINO Founded in Rome 1960, Valentino is an Italian Maison de Couture that aims to provide uniqueness to our customers through mastery, creativity, intimacy and care. As of today, Valentino counts about 4.000 colleagues in 30 different Countries all over the world. Every branch of the Valentino universe is...

  • Collection Specialist Associate

    2 settimane fa

    Milano, Italia Michael Kors A tempo pieno

    Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! — Collection Specialist Passionate for Fashion and Fast Paced environment, our MK Ambassadors represent the vision of Michael. Empowered...

  • Collection Specialist Associate

    1 settimana fa

    Milano, Italia Michael Kors A tempo pieno

    Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!Collection Specialist Passionate for Fashion and Fast Paced environment, our MK Ambassadors represent the vision of Michael. Empowered individuals...

  • CRM Specialist

    3 settimane fa

    Milano, Lombardia, Italia Acqua di Parma A tempo pieno

    Job Title: CRM CoordinatorAt Acqua di Parma, we are seeking a highly skilled CRM Coordinator to join our Global E-Business & CRM Team. As a key member of our team, you will be responsible for creating and managing customer journeys online and offline to maximize conversion rates, traffic, and brand awareness.Key Responsibilities:Create and manage customer...

  • Beauty Advisor

    2 settimane fa

    Milano, Lombardia, Italia Puig A tempo pieno

    Beauty Advisor - Niche Brands SpecialistLocalità: Milano Puig è un'azienda di moda e fragranze di terza generazione a conduzione familiare con sede a Barcellona. La forza di Puig risiede nella sua capacità di costruire brand, di plasmare l'immagine dei brand attraverso la moda e di tradurre questa stessa immagine nel mondo delle fragranze attraverso lo...

  • Fashion Ambassador

    6 giorni fa

    Milano, Lombardia, Italia Michael Kors A tempo pieno

    Role OverviewWe are seeking a charismatic and fashion-forward individual to join our team as a Collection Specialist. As a key ambassador for Michael Kors, you will be responsible for delivering an exceptional customer experience, sharing brand heritage, and building relationships with clients.Key ResponsibilitiesCommunicate openly and work collaboratively...

  • Global Retail Training Development Manager

    4 settimane fa

    Milano, Italia Ermenegildo Zegna A tempo pieno

    At Ermenegildo Zegna the talents and passion of our people are the pillars of our success. Which is why we’re looking for a **Global Retail Training Development Manager **in **Milan** to contribute to our proud legacy and help shape our vibrant future. **What makes you, makes Zegna** The legacy of Zegna would not exist if it weren’t for the unique...

  • Global Retail Training Development Manager

    3 settimane fa

    Milano, Italia Ez Service Srl A tempo pieno

    At Ermenegildo Zegna the talents and passion of our people are the pillars of our success.Which is why we're looking for a Global Retail Training Development Manager in Milan to contribute to our proud legacy and help shape our vibrant future.What makes you, makes Zegna The legacy of Zegna would not exist if it weren't for the unique skills of every person...

  • Global Retail Training Development Manager

    3 settimane fa

    Milano, Italia Ermenegildo Zegna A tempo pieno

    At Ermenegildo Zegna the talents and passion of our people are the pillars of our success. Which is why we're looking for a Global Retail Training Development Manager in Milan to contribute to our proud legacy and help shape our vibrant future.What makes you, makes ZegnaThe legacy of Zegna would not exist if it weren't for the unique skills of every person...