Delivery Service
2 settimane fa
Company, Divisione Roma Direzionale, seleziona per Confidenziale Cliente leader nelle Telecomunicazioni
- DELIVERY SERVICE
Posizione
Le risorse garantiranno il presidio e il monitoraggio dell\'intero processo di Delivery della rete e la gestione ordini degli operatori.
Principali responsabilità e attività:
- Garantire l\'analisi qualità e quantità degli ordini in acquisto;
- Assicurare il monitoraggio e l\'appuntamento Contact Service - Customare Care e il Rispetto della Policy di ;
- Monitorare la saturazione Agende e i relativi adeguamenti in base \'inbound;
- Garantire la partecipazione ai tavoli tecnici e le SAL settimanali con gli operatori;
- Monitorare l\'Espletato Giornaliero, i Survey NPS | Servizi Accessori;
- Monitorare Survey Rinuncia Cliente, Consegna, Installazione apparati e Tubazione Ostruita con determinazione degli OL soggetti a penale verso i Fornitori;
- Garantire lo sviluppo e l\'automazione delle reportistiche operative;
- Garantire l\'inserimento a sistema degli appuntamenti a seguito di azioni direcupero ordinativi da fornitori - aree territoriali;
- Assicurare la gestione dei servi attivi e dei siti FWA.
Si richiede diploma di Perito Tecnico Industriale - Laurea in Materie Scientifiche, esperienza pregressa nel settore delle telecomunicazioni, conoscenza del funzionamento delle Importante Azienda TELCO, competenza nell'utilizzo dei proncipipali applicativi informatici
Completano il profilo flessibilità, attitudini al problem solving, gestione dello stress e dinamismo
Altre informazioni
Si offre contratto in somministrazione della durata di 6 mesi sostituzione maternità
CCNL Telecomunicazioni:
5 livello
Orario di lavoro:
Full-time 9:
00|18:
00 con 1 h di pausa
:
Roma Laurentina
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