Agent Inhouse Sales Mil

TASK RESPONSIBILITIES:
Ensure the timely answering of customer sales queries, their bookings and follow up:

- By prioritizing the incoming quotes as per set guidelines
- By following the set guidelines in terms of price offering in order to win the quote
- By swiftly responding to customers ad hoc(spot) requests utilizing the Cargolux’s tools (LEAP)
- By offering multiple options on a quote, so that the customers always find a suitable one (price, time)
- By coordinating special cargo with the relevant stakeholders (RM, Global Logistics,)
- By selling Cargolux’s value added services
- By re-directing customers to Cargolux’s digital sales channels to increase the awareness and utilization of such channels
- By assisting customers to confirm the bookings via the digital channels upon potential failure of booking
- By requoting the customers if certain parameters of the initial quotation have changed
- By updating all sectors of a booking pre-flight
- By ensuring the booking is correctly performed, including the applicable Rates, SCC’s, Additional Charges etc.
- By pro-actively following up on pending offers by phone and mail

Ensure Customer Service and Sales Activities
- By pro-actively contacting potential customers in case of short-noticed space availability
- By redirect received market information to the Sales Management
- By taking care of CV-Product/CV-Pricing requests in coordination with the relevant responsible team
- By coordination of CV-Product/CV-Pricing bookings with the appropriate internal departments according the agreed processes and in communication with the customer.
- By monitoring his/her daily work based on available/provided data and dashboards.

ESSENTIAL REQUIREMENTS FOR THE POSITION:

- Previous exposure in a cargo booking office environment is a necessity
- Operational knowledge
- Excellent level in written and spoken English
- Communicate effectively and assertively
- Excellent organizational skills
- Ability to meet tight deadlines and to adapt to a rapidly changing environment
- Results and target oriented
- People and team oriented and able to work independently
- Good numeracy and literacy skills
- Fully PC literate in word and excel

WORKING CONDITIONS:

- Position based in Milan Truccazzano
- Full time position
- Occasional travel may be required
- A certificate of good conduct will be required