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Wholesale Customer Service Representative

4 mesi fa

Pederobba, Italia The North Face A tempo pieno

The North Face is looking for an Account Coordinator fluent in German and English to join our Wholesale Customer Service Department in Pederobba (TV) and look after our Accounts across the EMEA Region.

Join The North Face Family

The North Face is the premier exploration company in the world. We spark curiosity.
We dare to disrupt. We create communities. And we lead with integrity.
We are a community of explorers and are constantly looking for new ideas, places and people
to connect with. The North Face is a subsidiary of VF, the world's largest apparel and footwear company comprised of over 30 brands

Let’s Talk about the Role

You will be the first point of contact for our Wholesale accounts, responsible for tracking the lifecycle of accounts from order entry to final delivery, along with being the first point of contact for the Team on Operational activities. You will engage and manage relationships with external and internal stakeholders to ensure smooth
orderbook management, with a main focus being optimizing conversion by utilizing pivotal connections with central and regional functions.

How You Will Make a Difference

You will understand and manage accounts across several markets in the EMEA region, and ensure timely orderbook conversion.

You will be responsible for compiling and generating Orderbook reports as they relate to customers.

You will interpret a variety of daily reports as needed by the business

You will follow the end-to-end order to shipment process, liaising with our DC to ensure timely shipping

You will work with sales operations and planning to track shortages and delays to supply, communicating to the customer where required in order to maintain a clean orderbook

Skills for Success

Outstanding English and German verbal and written communication

PC Literate

Strong Excel skills with the ability to interpret vast amounts of data and produce reports

Strong analytical skills with a flair for problem-solving

Understanding of logistics and DC activity

Ability to balance responsibilities in a dynamic and fast-paced environment

Free to Be, Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.

If you like what you have read and want to join our team then we would like to hear from you

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