Service Desk Supervisor

2 settimane fa

Napoli, Italia SAIC A tempo pieno

Job ID: 2315666

**Location**:NAPLES, Compania, IT

**Date Posted**:2023-11-17

**Category**:Information Technology

**Subcategory**:Technical Support

**Schedule**:Full-time

**Shift**:Day Job

**Travel**:No

**Minimum Clearance Required**:Secret

**Clearance Level Must Be Able to Obtain**:None

**Potential for Remote Work**:No

**Description**

SAIC is currently seeking a** Service Desk Supervisor** to support the Navy's Service Management, Integration and Transport Program (SMIT) in Naples, Italy.

**Responsibilities**:

- The Service Desk Supervisor (SDS) role is to enhance customer satisfaction by ensuring effective service delivery from the Service Desk and to act as an advocate for the account assigned
- The SDS is closely aligned to the Program Manager and Deputy PM and the needs of the client
- The SDS serves as an escalation point for issues related to current services and is accountable for improvement opportunities at the Service Desk
- The SDS is responsible for planning, developing, organizing and directing technical training of employees and customers in the installation, operation and maintenance of the company's products and services
- Works with Program Managers, technical support and all other program positions the successful operation of the service desk. Establishes, coordinates and manages employee onboarding, training, standards and schedules, and adherence to service desk metrics
- Analyzes trends and adjusts business operations as necessary and provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
- May be involved in customer installation and training and provides support to customer/users where the product is highly technical or sophisticated in nature
- Generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background
- Identifies and assembles the appropriate blend of resources to meet project needs and requirements, including sub-contractor selection. Plan, schedule, monitor, and report on activities related to the project
- Interacts with product support personnel and potentially the customer when the customer's problem cannot be resolved directly by first-level resources

LEADERSHIP AND MANAGEMENT: Manages experienced professionals (e.g., engineers, scientists, financial analysts) who exercise discretion and independent judgement performing assignments. Often heads one or more sections of a small department.

SCOPE: Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Provides guidance to subordinates within the latitude of established company policies. Recommends changes to policies and establishes procedures that affect immediate organization.

PROBLEM COMPLEXITY: Interprets and administers policies, processes, and procedures that may affect section.

Interacts frequently with internal personnel and outside representatives at various levels. Participates and presents at meetings. Interaction typically concerns resolutions of operational and scheduling issues. Often plays a key role in cooperative effort among members of a project team made up of representatives from other departments.

The SDS supervises in the management of the performance of the SD by:

- Actively participates in client status calls
- Keeps track of commitments, ensures SD performance against committed activities
- Ensures continuous process improvements to support improved performance levels
- Responsible for account profitability management as related to the service desk operations
- Primary account contact for the service desk operation
- Collaborates with PM and DPM to ensure customer satisfaction and service level attainment, while meeting financial goals
- Acts as first point-of-contact for breakdown in the problem escalation process
- Provides a single point-of-contact for day-to-day Service Desk activities, including service issues and questions
- Engages in proactive service delivery activities
- Participates in capacity/demand planning
- Collaborates with other groups in handling and responding to client issues, account problem analysis and making requested service improvements
- Updates Help Files per account based on technology and client changes
- Works with Knowledge Management to ensure Help Files and KM databases are accurate and reflective of the current processes, procedures, account requirements, and technical content
- Accountable for Business Continuity of Ac

  • Add. Service Desk

    2 settimane fa

    Napoli, Italia Jobbydoo A tempo pieno

    -Infrastructure Operation -Server management -Disaster recovery - Service Desk. Le risorse saranno inserite all'interno di un percorso di formazione e potranno vivere una importante crescita professionale. E' richiesta la presenza su sede Napoli. Attività svolta in modalità ibrida.

  • Service Desk

    6 giorni fa

    Napoli, Italia Openjobmetis S.p.A. A tempo pieno

    Openjobmetis S.p.A. ricerca per Azienda Cliente che lavora da oltre un ventennio nel mercato ICT un Service desk. **Posizione**: La risorsa ricercata, con competenze informatiche, si occuperà di risolvere e migliorare i processi IT presso l’azienda cliente. **Requisiti**: - Diploma informatica - conoscenza técnica per la soluzione di problematiche...

  • Service Desk Specialist

    4 settimane fa

    Napoli, Italia R-Store A tempo pieno

    R-Store spa è un rivenditore Apple leader che sviluppa e commercializza hardware, software e servizi per la clientela Consumer, Business oltre che per l’Education e la Pubblica Amministrazione. **Descrizione dell’offerta lavorativa**: Nel contesto di accoglienza, assistenza e gestione dei clienti e delle procedure di assistenza técnica e del supporto...

  • Service Desk Impiegato Per Supporto Informatico

    4 settimane fa

    Napoli, Italia Skynet Technology A tempo pieno

    Skynet Technology SPA è l’azienda specializzata in servizi di supporto per le **aziende Retail** nel mondo **Fashion & Luxury** con negozi, magazzini e branch office distribuiti a livello internazionale. Per implemento organico _sulla sede di Napoli, zona portuale_, stiamo cercando un nuovo talento da inserire all'interno del team con mansione di Service...

  • Service Desk Junior

    2 giorni fa

    Napoli, Italia VmWay S.r.l. A tempo pieno

    VmWay è una società che opera nel mondo Information and Communications Technology su tutto il territorio nazionale ponendosi come system integrator, sia per servizi di manutenzione che per quelli professionali. Le aree nelle quali opera sono contraddistinte in Business Unit “General Services”, “Manutenzione apparati informatici” e “Professional...

  • IT Service Desk Analyst

    4 settimane fa

    Napoli, Italia SAIC A tempo pieno

    Job ID: 2309561 **Location**:NAPLES, Compania, IT **Date Posted**:2023-07-11 **Category**:Information Technology **Subcategory**:Technical Support **Schedule**:Full-time **Shift**:Rotating **Travel**:Yes, 10 % of the Time **Minimum Clearance Required**:Interim Secret **Clearance Level Must Be Able to Obtain**:Secret **Potential for Remote...

  • IT Service Desk Analyst

    4 settimane fa

    Napoli, Italia SAIC A tempo pieno

    Job ID: 2309529 **Location**:NAPLES, Compania, IT **Date Posted**:2023-07-11 **Category**:Information Technology **Subcategory**:Computer Operator **Schedule**:Full-time **Shift**:Rotating **Travel**:No **Minimum Clearance Required**:Interim Secret **Clearance Level Must Be Able to Obtain**:Secret **Potential for Remote...

  • IT Service Desk Analyst

    4 settimane fa

    Napoli, Italia SAIC A tempo pieno

    Job ID: 2404284 **Location**:NAPLES, Compania, IT **Date Posted**:2024-03-20 **Category**:Information Technology **Subcategory**:Technical Support **Schedule**:Full-time **Shift**:Rotating **Travel**:Yes, 10 % of the Time **Minimum Clearance Required**:Interim Secret **Clearance Level Must Be Able to Obtain**:Secret **Potential for Remote...

  • IT Service Desk Analyst

    4 settimane fa

    Napoli, Italia SAIC A tempo pieno

    Job ID: 2309679 **Location**:NAPLES, Compania, IT **Date Posted**:2023-07-13 **Category**:Information Technology **Subcategory**:Technical Support **Schedule**:Full-time **Shift**:Rotating **Travel**:Yes, 10 % of the Time **Minimum Clearance Required**:Interim Secret **Clearance Level Must Be Able to Obtain**:Secret **Potential for Remote...

  • Service Desk Analyst – Offerta Di Lavoro – Napoli

    2 settimane fa

    Napoli, Italia Proconsul Group S.R.L. A tempo pieno

    Service Desk Analyst – Offerta di Lavoro – NapoliL'azienda Proconsul Group S.r.l. , operante da anni su tutto il territorio nazionale nel settore dell'Information and Communication Technology, ha contattato PC Academy  in quanto alla ricerca di figure da inserire nel proprio organico comeCompetenze Richieste:Ottima conoscenza di Office (conoscenza...

  • Service Desk Analyst – Offerta Di Lavoro – Napoli

    2 settimane fa

    Casalnuovo di Napoli, Italia Proconsul Group S.R.L. A tempo pieno

    Service Desk Analyst – Offerta di Lavoro – NapoliL'aziendaProconsul Group S.R.L., operante da anni su tutto il territorio nazionale nel settore dell' Information and Communication Technology, ha contattatoPC Academyin quanto alla ricerca di figure da inserire nel proprio organico comeCompetenze Richieste:Ottima conoscenza di Office (conoscenza avanzata...

  • Service Desk Analyst – Offerta di Lavoro – Napoli

    3 giorni fa

    Casalnuovo di Napoli, Italia Proconsul Group S.r.l. A tempo pieno

    Service Desk Analyst – Offerta di Lavoro – NapoliL’aziendaProconsul Group S.r.l., operante da anni su tutto il territorio nazionale nel settore dell’ Information and Communication Technology , ha contattatoPC Academyin quanto alla ricerca di figure da inserire nel proprio organico come Competenze Richieste: Ottima conoscenza di Office (conoscenza...

  • Full-Time Loss Prevention Supervisor

    2 settimane fa

    Napoli, Italia Kohl'S Peru A tempo pieno

    Full-Time Loss Prevention Supervisor page is loaded Full-Time Loss Prevention Supervisor Apply remote type On-Site locations Naples (1127) time type Full time posted on Posted Yesterday job requisition id R350902 Role Specific Information Improve company profitability by developing and maintaining effective LP programs to reduce exposure to theft and...

  • Service Desk Analyst

    2 settimane fa

    Casalnuovo di Napoli (NA), Italia Proconsul Group S.r.l. A tempo pieno

    Service Desk Analyst – Offerta di Lavoro – Napoli L’azienda Proconsul Group S.r.l. , operante da anni su tutto il territorio nazionale nel settore dell’ Information and Communication Technology , ha contattato PC Academy in quanto alla ricerca di figure da inserire nel proprio organico come Competenze Richieste: Ottima conoscenza di Office...

  • Full-Time Loss Prevention Supervisor

    4 settimane fa

    Napoli, Italia Kohl's Peru A tempo pieno

    Full-Time Loss Prevention Supervisor page is loaded Full-Time Loss Prevention Supervisor Apply remote type On-Site locations Naples (1127) time type Full time posted on Posted Yesterday job requisition id R350902 Role Specific Information Improve company profitability by developing and maintaining effective LP programs to reduce exposure to theft and...

  • Site Supervisor

    4 settimane fa

    Napoli, Italia Hitachi Vantara Corporation A tempo pieno

    Descrizione Hitachi Rail is looking for an enthusiastic self-motivated SITE SUPERVISOR who thrives in a fast-paced environment. The successful candidate is comfortable performing a wide range of tasks from administrative to strategic. The position is based in LECCE - IT . About us: . A career at Hitachi Rail will help create a legacy. With...

  • 2024 - Guest Service Agent (Turnante) - Hotel

    4 settimane fa

    Napoli, Italia STARHOTELS S.P.A. A tempo pieno

    Join Starhotels and become part of the Reception Team as **Guest Service Agent** at our **Hotel Terminus**_ _in the heart of **Napels**. As the first point of contact for our guests, you'll create memorable experiences during arrival, stay and departure. Your responsibilities include: - Being the friendly face that responds promptly to guest inquiries,...

  • Full-Time Loss Prevention Supervisor

    2 settimane fa

    Casalnuovo di Napoli (NA), Italia Kohl's Peru A tempo pieno

    Full-Time Loss Prevention Supervisor page is loaded Full-Time Loss Prevention Supervisor Apply remote type On-Site locations Naples (1127) time type Full time posted on Posted Yesterday job requisition id R350902 Role Specific Information Improve company profitability by developing and maintaining effective LP programs to reduce exposure to theft and...

  • Customer Service Specialist Madrelingua Spagnola

    1 settimana fa

    Napoli, Italia GRUPPO HCI SRL A tempo pieno

    KOINE' SRL ricerca per le proprie sedi di Napoli un Customer Care Specialist per servizio multilingue in lingua SPAGNOLA. La risorsa sarà inserita all'interno del team multilingue per attività inbound di assistenza rivolta a clienti internazionali. Si richiede competenza nella lingua SPAGNOLA. Si richiede inoltre padronanza della lingua...

  • Full-Time Loss Prevention Supervisor

    3 giorni fa

    Casalnuovo di Napoli, Italia Kohl's Peru A tempo pieno

    Full-Time Loss Prevention Supervisor page is loadedFull-Time Loss Prevention SupervisorApplyremote typeOn-SitelocationsNaples (1127)time typeFull timeposted onPosted Yesterdayjob requisition idR350902Role Specific Information Improve company profitability by developing and maintaining effective LP programs to reduce exposure to theft and increase associate...