Spa Director

1 giorno fa

Milano, Italia Mandarin Oriental Hotel Group A tempo pieno

**Position**: Spa Director (Full time #516639)

**Property / Office**: Mandarin Oriental, Milan

**Location**: Milan, Italy

**The Company**:
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Group now operates or has under development 41 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.

**The Hotel**

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms that benefit from natural daylight.

**Strategic Intent**

It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the Spa and Fitness operations, staff and functions.

**Duties and Responsibilities**
- Responsible for the development of the Spa and Fitness Yearly Budget
- Responsible for re-forecasting of the budget as and when is necessary
- Responsible for the financial performance of the spa and related departments.
- Responsible for the compilation of the Spa monthly profit and loss account and statistics
- Establish strategies for achieving the targets.
- Regular review of Therapist schedules, Therapists and Room Utilisation in order to maximize yield potential of the Spa
- Setting achievable goals for spa colleagues, to include both treatment and retail goals
- Sign off yearly Capex from Operations Manager
- Develop Spa marketing plan and its activities together with the Marketing & Communications Director and be responsible for the execution of the plan
- Responsible for the development of Marketing Strategies for the Spa and fitness department
- Responsible for the development of the Yearly Event Calendar
- Ensure regular market research studies are conducted in order to understand the market trends.
- Work in liaison with other Spa Directors in the group to develop attractive group promotions
- Perform annual performance review on all spa colleagues. Encouraging and coaching the development of employee potential
- To be responsible to oversee the recruitment, induction, training development, appraisal and discipline of all spa colleagues.
- Document attendance and follow up as necessary with attendance related issues (i.e. tardiness, excessive sick time).
- Ensure that SOP’s are continuously updated for all spa colleagues
- Regular review of treatments and SOPs.
- Responsible for maintaining the high standard of Treatment, Service and attention to detail within the spa
- Regular daily walkthroughs of the Spa and Fitness Centre to review all Standards and Procedures and operational status of the Spa
- Review stock checks at the end of month for financial reports
- Ensure that purchasing is aligned with budget
- Product line selection
- Replacement of items due to wear and tear
- It is essential to keep abreast of any developments in the spa industry
- Frequent competitor analysis is necessary
- Responsible for setting Spa’s annual goals by January each year. Responsible for communicating this plan with Spa Team.
- To prepare reports for the General Manager for the need for new developments or changes to existing policies or objectives to keep abreast of market developments and new projects/services available
- To prepare and present financial reports to the Financial Director to show the development and achievements of the Spa Business
- To prepare monthly revenue forecast and payroll forecast for Financial Director
- Work with budget goals and spreadsheets by understanding desired service/retail percentages and overall cost management

**Requirements**:

- Previous experience in Spa Management setting.
- Luxury Spa Experience
- Strong verbal and written communication skills in the English language
- Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
- Bachelor's degree in health, fitness or related field, preferred
- Must work in a safe, prudent and organized manner.
- Must have mathematical skills, technical aptitude and spa operation knowledge.
- Must have knowledge of current spa trends in the industry
- Must have excellent interpersonal and communication skills, able to network with contacts relevant to the spa.
- Lead by example and be a mentor fo

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