Sea Logistics Customer Care Specialist

2 mesi fa

Verona, Italia Kuehne+Nagel A tempo pieno

Are you a Sea Logistics Operational Care Specialist? Would you like to work for one of the most important Logistics Company in the world?
** Your Role**: Sea Logistics Customer Care Specialist is part of a team in the Operational Care Center responsible for coordinating transport activities.
** Your Responsibilities**:

- Handle customers request and complaints;
- Handle a variation of Export / Import and/or LCL shipments;
- Have regular contacts with the customers to define the best practices and offer advice if needed;
- Provide customers with quotes in collaboration with your manager or responsible person;
- Inform the customer correctly and in time about the course of the shipment;
- Follow the course of the shipment from the customer until the port of departure/arrival;
- Signal or correct mistakes and resolve issues, ambiguities, incompleteness’s that were escalated by employees whether or not in agreement with your direct manager;
- Optimize the operational and administrative processes for more efficiency within your department;
**Your Skills and Experiences**:

- Bachelor Degree or equivalent in Logistics / Supply Chain Management;
- Proven experience in Sea Logistics;
- Strong knowledge in Freight Forwarding;
- Proven experience in customer service;
- Advanced knowledge on industry specific guidelines and adherence to regulatory requirements;
- Ability to communicate persuasively whilst demonstrating adaptability and empathy;
- Problem-Solving and able to work under pressure;
- Languages: Native English and very good verbal and written knowledge of English.

**About Kuehne+Nagel***

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Daniele Rizzo

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