Sales Operations Specialist

4 settimane fa


Pratica di Mare, Italia Johnson & Johnson A tempo pieno

**“Caring for the worldone person at a time” **inspires and unites the people of Johnson & Johnson. This culture of caring is the focus of our corporate philosophy, that are anchored in the internationally applicable Credo. At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly based healthcare company, we are committed to using our reach and size for good. We strive to improve access and affordability, create healthier communities, and put a healthy mind, body and environment within reach of everyone, everywhere. Every day, our employees across the world are blending heart, science and ingenuity to profoundly change the trajectory of health for humanity.

At **Johnson & Johnson MedTech **, we are using our breadth, scale and experience to reimagine the way healthcare is delivered and help people live longer, healthier lives. In a radically changing environment, we are making connections across science and technology to combine our own expertise in surgery, orthopedics, and interventional solutions with the big ideas of others to design and deliver physician and patient-centric products and solutions. As pioneers in medical devices, we continually focus on elevating the standard of care - working to expand patient access, improve outcomes, reduce health system costs, and drive value. We create smart, people-centered healthcare to help the patients we serve recover faster and live longer and more vibrantly.

**What’s in it for YOU?**

You can join the Sales & Marketing Team for Johnson & Johnson Surgical Vision division as **Sales Operations Specialist** supporting the commercial processes, identifying in advance potential issues and proactively proposing solutions to improve customer satisfaction and experience.

She/he operates in a complex & multistakehoders internal structure, with a proactive approach and ownership, optimizing operational processes and procedures to maximize commercial efficiency and effectiveness in a very challenging environment.
The role scope is monitoring post-tender/deal compliance, identifying opportunities, interacting with customers, managing customer needs, escalating issues, proposing and implementing solutions.

**Key areas of responsibility**:

- Monitoring of order flow for key customers
- Collection/check orders (e-orders/ mail...)
- Monitoring post-tender commercial compliance
- Monitoring contract compliance and tracking of contract lifecycle (i.e. credit notes, expiring dates, renewals, etc.)
- Mapping contract Opportunities and Risks
- Validation of new consignments and extensions
- Supporting Consignment reconciliation
- Backorder management
- Management of product allocations among customers
- Support of product forecast management
- Customer communications (i.e. commercial offers/code changes/product information/etc.)
- Maintenance documentation for tenders

**Qualifications**:

- Degree preferable in Economics or equivalent;
- Minimum 2 years of experience in Medical Devices companies, covering a similar role;
- Strategic thinking, problem solving, proactiveness attitude and innovation drive;
- Evidence of navigate and network to a high degree of complexity in a matrix organization;
- Experience of public procurement and tendering will be considered as a plus;
- Excellent interpersonal (handle all levels), leadership, written & oral communication skills and teamworking;
- Strong analytical skills with ability to be detailed yet strategic;
- Fluent in English: minimum B2/Upper Intermediate level;
- Italian native speaker.

The person will be based in Rome.
For this role it will be offered a Permanent Contract.

**Our commitment to Diversity, Equity & Inclusion**:
For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo. We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences. That is why we in Italy are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will


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