Claims & Customer Service Associate

1 mese fa

Milano, Italia AXA A tempo pieno

AXA Partners Italy is looking for a Claims & Customer Service Associate based in Milan.

Type of contract: Fixed Term Contract

Reporting to the Operations for Credit & Lifestyle Protection, this role will be a member of the Claims & Customer Service Team.

According to skills, experience and performance Claims and Customer Associates are classified as follows: Entry Level Associate (Junior), Experienced Associate (EXP) and Senior Associate (Master)

**The Claims & Customer Service Associate **will have to demonstrate strong performance**:

- Provide good service to customers (Junior, EXP, Master)
- Achieve and surpass customer expectations (Junior, EXP, Master)
- Act as a point of reference for colleagues (Master)
- Champion and support change (Master)
- Act as a point of reference in the Manager’s absence (Master)
- Demonstrate ability to analyse and interpret data (EXP, Master)

Join a Company that helps protect forests At AXA Partners, we plant a tree for each new recruit (permanent) (To find out more about the Reforest program, click here).

**Vostro Profilo**
**Education, Professional Qualifications and Experience**
- Experience in a similar function or in a customer call centre will be a plus
- Customer service orientated and able to work under pressure
- High degree of responsibility, analytical and able to think “out of the box”
- Experience in claims handling will be a plus
- English Speaker
- Energetic with commitment to deliver

**About AXA**
Il Gruppo AXA è leader mondiale del settore assicurativo e della gestione patrimoniale. Proteggiamo e consigliamo i nostri clienti in ogni fase della loro vita, offrendo prodotti e servizi che soddisfano le loro esigenze nei settori dell'assicurazione, della protezione personale, del risparmio e della gestione patrimoniale. AXA è il marchio assicurativo leader a livello mondiale, con oltre 100 milioni di clienti. Ci stiamo trasformando "da payer a partner" per i nostri clienti, con una forte attenzione alla prevenzione dei rischi.

La nostra missione: Consentire alle persone di vivere una vita migliore.

I nostri valori: Customer First, Courage, Integrity e One AXA.

**About the Entity**
AXA Partners è una business unit trasversale di AXA che offre un ampio ventaglio di soluzioni di servizi di assistenza, assicurazioni viaggio e protezione del credito.

Il ruolo di AXA Partners è anche quello di implementare le soluzioni innovative sviluppate dalla divisione Innovazione di AXA.

Progettiamo e forniamo soluzioni in tutto il mondo per Partner e Communities, unendo passione e competenze avanzate. Proteggiamo ciò che conta, quando è importante.
**What We Offer**
Entrando in AXA Partners, lavorerete in un'azienda responsabile, che offre una vera cultura della competenza e della diversità. Il nostro obiettivo è quello di accelerare lo sviluppo delle competenze di tutti, offrendo al contempo una retribuzione interessante e competitiva e opportunità professionali di sviluppo e di crescita. Inoltre, in AXA, lavoriamo per fare la differenza nei confronti delle persone - quando accadono cose sorprendenti e quando creiamo opportunità per una vita migliore, il sentimento di orgoglio è straordinario.

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