Customer Quality Specialist

6 mesi fa

Vittuone, Italia ABB A tempo pieno

**Customer Quality Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
The Customer Quality Specialist has the role of deploying and facilitating the quality culture in ELECTRIFICATION Smart Buildings Division, ensuring and controlling quality to exceed customer expectations while ensuring sustainable operations, and representing the customer’s voice within local teams, providing customer experience feedback and input. In this role you will provide assistance with and maintain the quality management system, managing all aspects in line with guidance from ABB Group/division/business area.

**Your responsibilities**:

- Ensuring the resolution of customer issues, failures and non-conformities, by coordinating with sales, operations, supply chain management, and other internal and/or external teams.
- Ensuring a positive customer experience throughout the entire process, monitor the status of complaints and ensure that inquiries are resolved.
- Preparing and analyzing regular statistics using available tools and collecting relevant customer quality information.
- Developing, implementing and maintaining customer support processes. Assist in the implementation of effective internal controls to verify that processes will meet customer and stakeholder requirements.
- Support Continuous improvement of internal processes leveraging on digital solutions connected to existing internal platforms.
- Support new product development process by sharing lessons learned and customer experience on existing solutions to ensure portfolio will meet expectations throughout their lifecycle.

**Your background**:

- Master Degree in Management Engineering or Electric/Electronics.
- New graduates or 1-2 years of experience in Quality/Customer Care Field.
- Deep Knowledge of Excel and Microsoft Office Platform, knowledge of Power BI is considered a plus.
- Knowledge of Italian and English.
- Availability to travel if needed.
- A collaborative, solution-focused approach and strong written and spoken communication skills.

**More about us**:

  • Internship - Quality Control Specialist

    6 mesi fa

    Vittuone, Italia ABB A tempo pieno

    **Internship - Quality Control Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Order Handling Specialist

    8 mesi fa

    Vittuone, Italia ABB A tempo pieno

    **Order Handling Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Internship - Customer Technical Support

    6 mesi fa

    Vittuone, Italia ABB A tempo pieno

    **Internship - Customer Technical Support**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Sales Support Specialist

    6 mesi fa

    Vittuone, Italia ABB A tempo pieno

    **Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • R&d Testing

    2 mesi fa

    Vittuone, Italia ABB A tempo pieno

    **R&D Testing & Lab Specialist**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB...

  • Service Sales Specialist

    6 mesi fa

    Vittuone, Italia ABB A tempo pieno

    **Service Sales Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Internship - Product Specialist

    8 mesi fa

    Vittuone, Italia ABB A tempo pieno

    **Internship - Product Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...

  • R&d Testing

    1 mese fa

    Vittuone, Italia ABB A tempo pieno

    **R&D Testing & Lab Specialist Internship**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB...

  • Product Specialist- Energy Distribution

    6 mesi fa

    Vittuone, Italia ABB A tempo pieno

    **Product Specialist - Energy Distribution**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Global Product Specialist

    12 ore fa

    Vittuone, Italia ABB A tempo pieno

    **Global Product Specialist**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**: **This...

  • Buyer

    6 mesi fa

    Vittuone, Italia ABB A tempo pieno

    **Buyer**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey...

  • R&D Testing

    4 settimane fa

    Vittuone (MI), Italia ABB Schweiz AG A tempo pieno

    R&D Testing & Lab Specialist Internship At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story. ...

  • Local Division

    2 settimane fa

    Vittuone, Italia ABB A tempo pieno

    **Local Division & Service Supply Unit Manager-Motion Service**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next...

  • Buyer

    1 settimana fa

    Vittuone (MI), Italia ABB Schweiz AG A tempo pieno

    Buyer At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story. This position reports to Procurement...

  • Local Division

    1 settimana fa

    Vittuone (MI), Italia ABB Schweiz AG A tempo pieno

    Local Division & Service Supply Unit Manager-Motion Service At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of...