Guest Service Agent

Join Starhotels and become part of the Front Office team at one of our **Hotels **in the heart of **Florence**.
- Hotel Tuscany
- Hotel Muchelangelo
- Hotel Vespucci

If you have any preference for a particular hotel, please specify it in the cover letter.

As a** Guest Service Agent** you'll be the first point of contact for our guests, creating memorable experiences during arrival, stay and departure.

Your responsibilities include:

- Being the friendly face that responds promptly to guest inquiries, providing information and assistance.
- Handling check-in, check-out activities as well as other related tasks.
- Efficiently managing guest messages and requests.
- Support the team during the night shifts, embracing the night charm.
- Staying updated about hotel services, guest needs, and special events.
- Ensuring lobby and Front Desk standards and safety compliance.
- Adhering to policies and procedures when working front of house equipment and property management systems.

Exceed expectations revealing:

- A unique personality and a true passion for hospitality.
- Previous experience in the role.
- Familiarity with Opera PMS for efficient operations.
- Excellent communication skills.
- Ability to anticipate and resolve challenges and complaint resolution finesse.
- A commitment to delivering a high level of customer service.
- Impeccable grooming standards.
- Versatility in handling various work scenarios.
- Enthusiasm when being assigned to both individual and team-oriented tasks.
- Mastery of the local area, enhancing guest experiences.

Embrace global diversity by speaking:

- Italian - fluently
- English - fluently
- Additional languages are a plus.

Unlock a world of benefits, including:

- Exclusive discounted stays within the group.
- Discounts with our partners.
- Stylish uniforms with complimentary laundering.
- Ticket Restaurants for delightful dining.

Embrace growth with:

- Exceptional career advancement opportunities through our Performance Management Program.
- An attractive compensation package based on your experience.
- The chance to be a part of an ambitious, caring organization.
- Join us to shape your outstanding career_