Guest Assistant

3 mesi fa

Roma, Italia Lungarno Collection A tempo pieno

Lungarno Collection is pleased to share the opportunity for a talented Guest Assistant to be part of the Portrait Roma team. Our research is aimed at professionals with the innate ability to be impeccable "hosts", to offer excellent service, combining spontaneity and personalization.
- Hospitality is an art and Portrait Roma has made it a masterpiece.
In a new concept of bespoke tourism, we have transformed uniform luxury into spontaneous personalisation. Live a private mansion with the services of a 5 star hotel built around Rome, a suite tailored to you and experiences crafted to your lifestyle.
Let us make your stay in our luxury hotel in Rome a portrait of you. And let us make it better than perfect.
For the fifth year in a row Portrait Roma - together with Portrait Firenze - is one of the hotels awarded with the prestigious _**5 star Forbes**_._

**Portrait requirements**:
Energy and determination, desire to commitment towards a project, love for the city of Florence, attitude to smile, perseverance, and sense of elegance.

**Responsibilities and Duties**
- Collaborate with colleagues in the same and other departments: communicating with the Lifestyle team for baggage handling and delivery, with F&B for room services, with the housekeeper and the kitchen for the communication of the guest's preferences;
- Coordinate with the Lifestyle team the reception of guests including calling and management of arrivals with transfers or taxis in order to improve the quality of service
- Be at the service of the guest for any need or preference that may arise during the stay
- Personalize the guest's stay by creating a welcoming environment. Adopt excellent communication skills combined with kindness and courtesy, in order to make guests feel at home, in compliance with company standards.

**Requirements**:

- Previous experience in similar positions for international luxury hotels
- Fluency in English; the knowledge of Russian, Chinese or Arabic will be considered a plus
- Excellent interpersonal skills
- Problem Solving
- Team working

We also require passion, enthusiasm, customer orientation, good planning and attention to detail, flexibility, and adaptability.

**Benefit Lungarno Collection**:

- Dedicated Staff and Family & Friends rates for stays at the company's properties
- Discount for the SPA and the company's F&B outlets
- Welfare plan AON
- Annual incentive plan
- Staff celebrations
- Free entrance to Salvatore Ferragamo Museum
- Discounts for rates in the LHW and GHA Discovery circuit

Contratto di lavoro: Tempo pieno

Orario:

- Turni

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