Parts Manager
6 mesi fa
_Siamo alla ricerca di un Responsabile ricambi._
**Scopo della mansione**:
Assicurare il raggiungimento degli obiettivi di vendita di Ricambi ed Accessori definiti dal Responsabile Post Vendita, attraverso la gestione ottimale del rapporto con i Clienti.
**Fasi di processo**:
1. Gestione degli ordini e vendita di Ricambi e accessori
2. Gestione stoccaggio di Ricambi e accessori
**Conoscenze richieste**:
- Tecniche di accoglienza e di contatto della clientela (vendite al banco)
- Conoscenza del Jaguar Land Rover Electronic Parts Catalogue system e degli altri portali per la gestione di ricambi e accessori
- Procedure aziendali e dei sistemi utilizzati (utilizzo del PC; sistemi di gestione aziendale, come il DMS ed il Database dei Clienti, e di collegamento con il Costruttore).
- “Regolamento e Procedure di Garanzia” del Costruttore.
- Tecniche di vendita di ricambi ed accessori e montaggio di questi ultimi
- Conoscenza del mercato dei Ricambi ed Accessori e dei comportamenti della concorrenza
- Struttura organizzativa della Società e referenti interni/locali, per ottimizzare le comunicazioni istituzionali e la soluzione di problematiche tecniche e di garanzia.
- Valori del/i marchio/i rappresentato/i).
- Programmi del Costruttore per la Soddisfazione e Fidelizzazione della clientela).
- Disposizioni di legge e orientamenti guida riguardanti la salute e la sicurezza sul lavoro e la tutela dell’ambiente, secondo le informazioni e le istruzioni impartite dal Titolare, compresa gestione delle emergenze, corretta movimentazione dei carichi, gestione delle sostanze pericolose, infiammabili ed esplosive.
**Caratteristiche personali e formazione**:
- Approccio analitico al lavoro
- Attenzione alla qualità del lavoro e dei dettagli
- Capacità di coordinamento
- Orientamento al Cliente: modi educati, approccio positivo e credibile
Formazione richiesta:
- Diploma di maturità técnica o adeguata
- Esperienza in magazzino o servizi di assistenza
- Aggiornamento tecnico continuo
- Utilizzo del PC
Contratto di lavoro: Tempo pieno
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