Programme Management, Custom Groups, Director

1 giorno fa

Milano, Italia On Location A tempo pieno

Who We Are:
On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.
- Support the Program Management. Custom Groups team in every facet of strategic planning to develop a scope, structure and budget for Custom Individual hospitality programs
- Act as the dedicated primary contact and deliver end-to-end account management; present solutions, manage the day-to-day relationships, identify opportunities for enhanced program design and offer exemplary customer service to Client(s)
- Lead Client’s successful program operations planning and delivery
- Develop and track budgets against financial targets.
- Report to client any expenses deviating from approved budgets so appropriate adjustments can be made to keep budget on track
- Establish and implement account management routines (weekly call, weekly/monthly reports etc.) with Client on all hospitality-related matters as required
- Develop strong positive relationships with Client key contacts based upon clear and frequent communication, mutual trust, and ability to meet Client’s needs
- Develop detailed and comprehensive itineraries for all client waves and for all constituents maximizing the use of all assets
- Closely coordinate and liaise with OL Games Services FAs and OCOGs (Organizing Committees of Olympic Games) to develop, allocate, and deliver appropriate assets and systems to Client in order to successfully manage their hospitality efforts and programs, including but not limited to:
o Accommodations - support hotel selection process; conduct and coordinate hotel site inspections with the On Location Accommodations team and/or Paris 2024; monitor and maintain additional rooms requests, pre/post, function space rentals, and F&B; room attrition; lead all phases of hotel operations (inventory, rooming list, function space, hotel resume, BEO, menus, etc.); finalize function space utilization plan

o Ticketing - develop a ticketing and in-venue hospitality strategy with Client; place hospitality order in On Location’s hospitality request portal (if relevant) or other system; assign seat blocks and tickets / passes for each event group within the various groups and programs; disseminate information on the use of digital tickets and passes; manage supplemental or changing requests against desired itinerary; order and manage any physical tickets or hospitality passes; if required, organize the safe ticket collection, transfer, and store any non-digital tickets or passes

o Games Hospitality (In-Venue Hospitality or “IVH”, Off-Venue Hospitality or “OVH”, and Hospitality Houses or “HH”) - Advise Client on options; develop strategy for use to complete program ticket needs and/or substitutions and/or supplement hotel food & beverage / function space usage; place hospitality request order, if relevant; finalize operational plans (inventory, allocation, bespoke requirements, integration with other assets, etc.); coordinate with Event Production team for all customized décor and design

o Event Production - Enable the collaboration between Client and On Location Production Manager for the delivery of all aspects of the creative design and optional build-out of all program hospitality venues and spaces (IVH, OVH, HH, hospitality lounges at hotels, private restaurant spaces, iconic venues, etc.)

o Experiences - Curate authentic, personalized, exclusive, and immersive experiences in collaboration with the On Location Experiences team and/or Custom Groups, as directed by Client; manage customized itineraries and fulfill special requests, coordinate all logistics

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