Events & Groups Executive - Acjv Italy

5 mesi fa

Milano, Italia Marriott International, Inc A tempo pieno

**Número de Empleo** 23191804

**Categoría de Empleo** Food and Beverage & Culinary

**Ubicación** AC Hotel Milano, Via Tazzoli 2, Milan, Milan, Italy VER EN MAPA

**Horario** Full-Time

**¿Ubicación remota?** N

**¿Reubicación?** N

**Tipo de Posición** Non-Management

**JOB SUMMARY**

The Events & Groups Executive is responsible for incoming enquiries (electronic & telephone); from conversion through to transition to the hotel sales team for event execution. There will be a particular focus on short lead meeting & group enquiries that require a quick and efficient turnaround as well as small groups requests. The Events & Groups Executive will provide excellent customer service during every element of the event or group enquiry process, taking the initial enquiry, qualifying, negotiating rates and group contracting. They will need to be dynamic and have good attention to detail coupled with strong selling, negotiation & organizational skills. Good communication skills are required to coordinate with relevant hotel departments as well as the customer to ensure a seamless and consistent high level of service throughout the sales & event cycle. They will recognize opportunities to maximize revenue through upselling, conversion, and drive repeat business. The Events & Groups Executive takes personal responsibility to adhere to sales and event brand standards for enquiry handling, event planning, pre & post-event.

**CANDIDATE PROFILE**

**Experience**
- Background in customer service role, sales, event management ideally within a hotel environment preferred

**Skills and Knowledge**
- Effective sales skills
- Knowledge of meetings & event management
- Effective communication (verbal, listening, writing) and negotiation skills
- Strong customer development and relationship management skills
- Strong organization skills
- Knowledge of contract management and legalities
- Knowledge of event technology products and services
- Knowledge of current trends in event management and event technology
- Knowledge of overall hotel operations as they affect department
- Ability to execute against an agreed event and group strategy
- Strong problem-solving skills; encourages new innovative solutions when appropriate
- Effective influence skills
- Effective decision-making skills

**Education or Certification**
- Bachelor’s Degree or equivalent required

**SPECIFIC DUTIES**
- Ownership for the management and conversion of assigned enquiries
- Coordination of all customer requirements, including communication and completing verbally and in writing with the customer the details of an event up to handover to the hotel sales department.
- Expertise in meeting room set ups, audiovisual and banquet service standards.
- Correct use of systems process to ensure booking integrity, consistency & accuracy.
- Sells to a pre-determined event and group strategy
- Works within brand standards & systems processes
- Generate incremental revenue and deliver excellent guest service.
- Effectively manages bedrooms blocks and meeting space inventory for assigned groups
- Conducts compelling show rounds to win the business
- Proactively resolicits previous customers and event bookers for future opportunities

**Guest Satisfaction**
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
- Provides excellent customer service. Ensures all associates involved in and event or booking understand expectations and parameters.
- Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
- Conducts pre
- and post-event meetings as required to review/communicate group needs and feedback.
- Actively solicits feedback from the hotel departments to identify areas for improvement to enhance the Event Planner’s experience.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Sales and Revenue Management**
- Delivers a compelling sales experience to drive conversion and repeat business
- Provides appropriate feedback to overcome obstacles to selling, including pricing, inventory availability and event execution
- Effectively up sells products and services throughout the event process.
- Effectively manages customer budgets to maximize revenue and meet customer needs.
- Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.

**Other**
- Performs other duties as assigned to meet business needs.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

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