Events & Groups Executive - Acjv Italy

4 mesi fa

Milano, Italia Marriott International, Inc A tempo pieno

**Número de Empleo** 23191804

**Categoría de Empleo** Food and Beverage & Culinary

**Ubicación** AC Hotel Milano, Via Tazzoli 2, Milan, Milan, Italy VER EN MAPA

**Horario** Full-Time

**¿Ubicación remota?** N

**¿Reubicación?** N

**Tipo de Posición** Non-Management

**JOB SUMMARY**

The Events & Groups Executive is responsible for incoming enquiries (electronic & telephone); from conversion through to transition to the hotel sales team for event execution. There will be a particular focus on short lead meeting & group enquiries that require a quick and efficient turnaround as well as small groups requests. The Events & Groups Executive will provide excellent customer service during every element of the event or group enquiry process, taking the initial enquiry, qualifying, negotiating rates and group contracting. They will need to be dynamic and have good attention to detail coupled with strong selling, negotiation & organizational skills. Good communication skills are required to coordinate with relevant hotel departments as well as the customer to ensure a seamless and consistent high level of service throughout the sales & event cycle. They will recognize opportunities to maximize revenue through upselling, conversion, and drive repeat business. The Events & Groups Executive takes personal responsibility to adhere to sales and event brand standards for enquiry handling, event planning, pre & post-event.

**CANDIDATE PROFILE**

**Experience**
- Background in customer service role, sales, event management ideally within a hotel environment preferred

**Skills and Knowledge**
- Effective sales skills
- Knowledge of meetings & event management
- Effective communication (verbal, listening, writing) and negotiation skills
- Strong customer development and relationship management skills
- Strong organization skills
- Knowledge of contract management and legalities
- Knowledge of event technology products and services
- Knowledge of current trends in event management and event technology
- Knowledge of overall hotel operations as they affect department
- Ability to execute against an agreed event and group strategy
- Strong problem-solving skills; encourages new innovative solutions when appropriate
- Effective influence skills
- Effective decision-making skills

**Education or Certification**
- Bachelor’s Degree or equivalent required

**SPECIFIC DUTIES**
- Ownership for the management and conversion of assigned enquiries
- Coordination of all customer requirements, including communication and completing verbally and in writing with the customer the details of an event up to handover to the hotel sales department.
- Expertise in meeting room set ups, audiovisual and banquet service standards.
- Correct use of systems process to ensure booking integrity, consistency & accuracy.
- Sells to a pre-determined event and group strategy
- Works within brand standards & systems processes
- Generate incremental revenue and deliver excellent guest service.
- Effectively manages bedrooms blocks and meeting space inventory for assigned groups
- Conducts compelling show rounds to win the business
- Proactively resolicits previous customers and event bookers for future opportunities

**Guest Satisfaction**
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
- Provides excellent customer service. Ensures all associates involved in and event or booking understand expectations and parameters.
- Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
- Conducts pre
- and post-event meetings as required to review/communicate group needs and feedback.
- Actively solicits feedback from the hotel departments to identify areas for improvement to enhance the Event Planner’s experience.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Sales and Revenue Management**
- Delivers a compelling sales experience to drive conversion and repeat business
- Provides appropriate feedback to overcome obstacles to selling, including pricing, inventory availability and event execution
- Effectively up sells products and services throughout the event process.
- Effectively manages customer budgets to maximize revenue and meet customer needs.
- Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.

**Other**
- Performs other duties as assigned to meet business needs.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

En AC Hotels, creemos que la atención a los de

  • Events & Groups Executive - Acjv Italy

    4 mesi fa

    Milano, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** 23191804 **Categoria la Posizione** Food and Beverage & Culinary **Sede** AC Hotel Milano, Via Tazzoli 2, Milan, Milan, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management **JOB SUMMARY** The Events & Groups Executive is responsible for incoming enquiries...

  • Executive for Groups and Events

    6 giorni fa

    Milano, Lombardia, Italia Armani Hotel Milano A tempo pieno

    Armani Hotel Milan: Seeking a Skilled Events & Groups ExecutiveWe are looking for a highly motivated and organized Events & Groups Executive to join our Sales & Marketing Department at Armani Hotel Milan. As a key member of our team, you will be responsible for delivering exceptional customer service and driving revenue growth through effective group...

  • Groups And Events Executive

    2 settimane fa

    Milano, Italia Armani Hotel Milano A tempo pieno

    Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for an Events & Groups Executive to join our Sales & Marketing Department. Reporting directly to the Director of Sales & Marketing. We are looking for a candidate who has a passion for delivering great customer service and excellent communication...

  • Groups And Events Executive

    2 settimane fa

    Milano, Italia Armani Hotel Milano A tempo pieno

    Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for an Events & Groups Executive to join our Sales & Marketing Department.Reporting directly to the Director of Sales & Marketing.We are looking for a candidate who has a passion for delivering great customer service and excellent communication...

  • Groups and Events Coordinator

    2 settimane fa

    Milano, Lombardia, Italia Armani Hotel Milano A tempo pieno

    Job Title: Groups and Events ExecutiveAbout the Role:We are seeking a highly motivated and experienced Groups and Events Executive to join our Sales and Marketing Department at Armani Hotel Milano. As a Groups and Events Executive, you will be responsible for handling and executing group bookings, soliciting business, and maximizing revenue.Key...

  • Groups and Events Coordinator

    2 settimane fa

    Milano, Lombardia, Italia Armani Hotel Milano A tempo pieno

    Job Title: Groups and Events ExecutiveAbout the Role:We are seeking a highly motivated and experienced Groups and Events Executive to join our Sales and Marketing Department at Armani Hotel Milano. As a Groups and Events Executive, you will be responsible for handling and executing group bookings, soliciting business, and maximizing revenue.Key...

  • Groups & Events Executive

    4 mesi fa

    Milano, Italia Emaar Hotels & Resorts SRL (Armani Hotel Milano) A tempo pieno

    PRINCIPAL ACCOUNTABILITIES: - Work together with Executive Chef, F&B Department, Housekeeping and Lifestyle to monitor standards and services, suggest and implement necessary changes. - Maintain mutual understanding with all other hotel departments. - Keep and maintain the general filing systems as well as all other filings as designated. - Provide the...

  • Groups Sales

    3 mesi fa

    Milano, Italia Mandarin Oriental Hotel Group A tempo pieno

    **Position**: Groups Sales & Events Manager (Full time #535210) **Property / Office**: Mandarin Oriental, Milan **Location**: Milan, Italy **The Company**: Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. The Group now operates or has under development over 40 hotels with...

  • Groups And Events Executive

    1 settimana fa

    Milano, Italia Armani Hotel Milano A tempo pieno

    Armani Hotel Milan, a 5-star luxury hotel located in the heart of the famous Milan fashion district, is looking for an Events & Groups Executive to join our Sales & Marketing Department. Reporting directly to the Director of Sales & Marketing, we are seeking a candidate who has a passion for delivering great customer service and excellent communication...

  • Groups And Events Executive

    2 mesi fa

    Milano, Italia Armani Hotel Milano A tempo pieno

    Armani Hotel Milan, a 5-star luxury hotel located in the heart of the famous Milan fashion district, is looking for an Events Groups Executive to join our Sales Marketing Department.Reporting directly to the Director of Sales Marketing, we seek a candidate who has a passion for delivering great customer service and excellent communication skills.PRINCIPAL...

  • Groups And Events Executive

    4 settimane fa

    Milano, Italia Armani Hotel Milano A tempo pieno

    Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for an Events & Groups Executive to join our Sales & Marketing Department.Reporting directly to the Director of Sales & Marketing. We are looking for a candidate who has a passion for delivering great customer service and excellent communication...

  • Group Sales Executive

    2 settimane fa

    Milano, Lombardia, Italia Radisson Blu Hotel - Milan - Meeting & Events A tempo pieno

    About Radisson Blu Hotel - Milan - Meeting & EventsWe are one of the world's largest hotel groups, with nine distinctive hotel brands and over 1,400 hotels in operation or development in 120 countries. Our overarching brand promise is 'Every Moment Matters' with the signature service ethos 'Yes I Can'.Our employees are at the center of our business success...

  • Groups And Events Executive

    2 mesi fa

    Milano, Italia Armani Hotel Milano A tempo pieno

    Armani Hotel Milan, a 5-star luxury hotel located in the heart of the famous Milan fashion district, is looking for an Events & Groups Executive to join our Sales & Marketing Department. Reporting directly to the Director of Sales & Marketing, we seek a candidate who has a passion for delivering great customer service and excellent communication...

  • Executive of Groups and Events

    1 settimana fa

    Milano, Lombardia, Italia Armani Hotel Milano A tempo pieno

    Job DescriptionArmani Hotel Milan, a 5-star luxury hotel located in the heart of the famous Milan fashion district, is seeking a highly skilled Events and Groups Executive to join our Sales and Marketing Department.The ideal candidate will have a passion for delivering exceptional customer service and excellent communication skills, with a strong ability to...

  • Groups, Events

    1 mese fa

    Milano, Italia Mandarin Oriental Hotel Group Limited A tempo pieno

    The Company Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. The Group now operates or has under development over 40 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.The Hotel Ideally located on the charming Via Andegari, Mandarin...

  • Groups, Events

    1 mese fa

    Milano, Italia Mandarin Oriental Hotel Group Limited A tempo pieno

    The Company Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts.The Group now operates or has under development over 40 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.The Hotel Ideally located on the charming Via Andegari, Mandarin...

  • Meeting & Events Sales Executive

    3 giorni fa

    Milano, Lombardia, Italia Radisson Hotel Group A tempo pieno

    Join Our Team as a Meeting & Events Sales ExecutiveWe are seeking a highly motivated and organized Meeting & Events Sales Executive to join our dynamic team at Radisson Hotel Group. As a key member of our Group M&E Sales Cluster, you will be responsible for selling groups and events to our German hotels.About the RoleManage customer inquiries and lead...

  • Groups & Events Specialist

    3 mesi fa

    Milano, Italia Cosmo Hotel spa A tempo pieno

    Palazzo Parigi Hotel & Grand SPA, struttura 5 stelle lusso nel cuore di Milano, è alla ricerca di un/una Groups & Events Specialist, ad integrazione del proprio ufficio commerciale. **La risorsa si occuperà delle seguenti attività**: Gestione dei contatti con aziende, agenzie e potenziali clienti; “Site inspections” con i potenziali...

  • Meeting & Events Sales Executive

    1 settimana fa

    Milano, Lombardia, Italia Radisson Hotel Group A tempo pieno

    **About Radisson Hotel Group**We are one of the world's largest hotel groups, with nine distinctive hotel brands and over 1,400 hotels in operation or in development across 120 countries. Our overarching brand promise is 'Every Moment Matters,' with a signature service ethos of 'Yes I Can.'**Our Culture**At Radisson Hotel Group, our employees are at the...

  • Meeting & Events Sales Executive

    2 settimane fa

    Milano, Lombardia, Italia Radisson Hotel Group A tempo pieno

    **About Radisson Hotel Group**We are one of the world's largest hotel groups, with nine distinctive hotel brands and over 1,400 hotels in operation or in development across 120 countries. Our overarching brand promise is 'Every Moment Matters,' with a signature service ethos of 'Yes I Can.'**Our Culture**We believe that our employees are at the heart of our...