Customer Service Agent Excellent English
5 giorni fa
col-wideJob Description:
Our client is a company with a Customer Services Centre in Milan - Italy. We are looking for:
International customer service
excellent english - spanish/german/french
This is the role assigned to provide Customer Service through direct or indirect interaction with Customers, both inbound (mainly) and outbound. has the primary responsibility to generate the highest levels of customer satisfaction, always in compliance with the required KPIs.
ACTIVITIES:
Manages complaints, within the scope of its competence defined by the Company, and immediately reports new issues to the Team Leader
Tracks the contacts received, correctly, accurately and completely, in the tracking systems
THE IDEAL CANDIDATE:
- is fluent in the languages mentioned (both written and spoken, level C1/C2)
- High School Diploma or directly related work experience.
- has a strong customer focus with the ability to deal empathetically with customers
- Preferably over 2 years of experience in the role, for medium/large structured customer service, deliveringpresales and sales services.
Opening hours are between Monday and Friday from am till pm on shifts
We offer a 12 month-contract that can be extended with an annual Gross Income of 27K - 12 ticket restaurant.
Relevant training will be provided working hours english. Initial training is scheduled for the first 2 weeks.
Place of work:
Milan (Cadorna)
Data inizio prevista:
//
Categoria Professionale:
Call Center / Customer Care
Settore:
SERVIZI/ TERZIARIO
Citt:
Milano (Milano)
Esperienza lavorativa:
Operatore customer service multicanale (sms, web meeting,, mail) - 24 mesi
Conoscenze linguistiche:
Tedesco
Parlato:
Ottimo
Scritto:
Ottimo
Comprensione:
OttimoFrancese
Parlato:
Ottimo
Scritto:
Ottimo
Comprensione:
OttimoInglese
Parlato:
Ottimo
Scritto:
Ottimo
Comprensione:
Ottimo
Disponibilit oraria:
Full Time
Disp. Turni senza notte
- (Aut. Min. Prot. N.1100-SG del..).
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