Customer Account Officer

4 settimane fa


Milano Centro, Italia Monigold Solutions A tempo pieno

My client is a is a company dealing in pallet and container pooling services, serving customers in a range of industrial and retail supply chains.

Due to expansion and growth, they are looking to hire a Customer Accounts Officer. They have operations in 60 locations.

**Please note this is a fixed term position with a minimum of 6 months**

**Bonus and benefits package in place.**

**-Job Responsibilities for the Customer Accounts Officer**:
Responsible for the contact for proactive analysis on customer support to the Account management and deal with in-depth and complex issues on customer accounts in a competent and professional manner
- Ensure customer satisfaction is maximised.
- Account Analysis and Control - Using specific tools: undertake account analysis to identify trends in customer activity and possible deviations on asset productivity. Using BW, track account stocks and flows, such identify issues on declarations of equipment movements.
- Perform account performance reviews and define and develop continuous improvement plan in collaboration with customer and Account Managers
- Manage Audits Analyse, Communicate/negotiate outcomes to maintain accuracy in customer balances.
- Account Reporting and monitoring Management of all activities related to payment including invoice checking and corrections and indexation process for emitter customers.

**Qualifications/ Skills for the Customer Account Officer**:

- Minimum 1-3 years of work experience in customer facing role
- Worked with objectives, measures and KPIs
- Analysis on Customer’s performance
- Experience in the use of SAP, BW, Outlook and Microsoft office package (advanced level of Excel using), Salesforce, Power BI
- Fluent English and Italian written and spoken
- Bachelor or equivalent in Economics or related fields.

**Job Type**: Contract
Contract length: 6 months

**Salary**: €23,000.00 - €27,000.00 per year

Work Location: One location



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