Head Concierge

**Head Concierge - PALAZZO CORDUSIO GRAN MELIA' Milano**

**_“The world is yours with Meliá”_**

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

**MISSION: The Head Concierge, as an expert prescriber and true ambassador of the destination, is responsible for the department and defines, develops and implements the destination experiences for customers, always providing them with unique and personalised services and products and committing to the optimisation of economic and human resources under their responsibility**

**OPERATIONS**

Manage the Concierge team, ensuring that they efficiently comply with the department's daily operational processes, always ensuring the customer experience, customising their stay, anticipating their needs and exceeding their expectations.

Define, develop and implement the destination experiences strategy, offering customers unique and bespoke experiences according to their preferences.

Manage customer incidents, following the established protocols.

Be knowledgeable of the Brand philosophy, ensuring optimal implementation of the standards, operations manuals and identity applicable to their department.

Be knowledgeable of and share with their team the Voice of the Customer goals and ensure their fulfilment, creating and defining improvement plans if necessary.

Be knowledgeable of the Sensory Architecture defined for their areas and ensure compliance with it.

Approve material orders, following the marked product guidelines, for the best optimisation of economic resources, ensuring optimal control of their department’s inventories.

Search and analyse information on the competitors to maintain the hotel positioning.

Research and develop innovative experiences and services that keep the hotel at the forefront.

Manage the hotel's seasonal closure and reopening processes.

Coordinate, implement and analyse the pilots that are determined in their area.

**Requirements**:

- Degree in Tourism, social sciences, PR, or similar.
- Advanced English and a second language would be an asset.
- Excellent knowledge of the destination.
- Knowledge of hotel operations.
- Vocation for service.
- High orientation to the luxury segment.
- Excellent communication skills.
- Organisation and planning.
- Proactivity and Innovation

**Because belonging to the great Meliá family is being VIP**

You will enjoy **My MeliáRewards** which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the **My MeliáBenefits** programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you

**At Meliá we are all VIP**

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, **VIP** **People.
- We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company._

If you want to be “**Very Inspiring People**“, follow us on:
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