Public Sector Lead Italy

4 settimane fa

Roma, Italia Microsoft A tempo pieno

Microsoft’s Enterprise Team focuses on empowering customers on their digital journey, from envisioning new possibilities to delivering solutions that result in targeted business outcomes and a great customer experience and revenue growth for Microsoft.

As Public Sector Leader and senior member of the area leadership team, you will build and accelerate the momentum of digital transformation for enterprise customers and partners, as well as for Microsoft and deliver on short-term and long-term financial goals and responsibilities. As a senior leader and sales coach, you will be fluent in sales-leadership practices and lead with vision, simplicity, and execution on a determined strategy. Collaborate with key leaders/stakeholders across the organization to build a sustaining growth engine that is cohesive, resilient, and optimized. Drive joint, continuous business planning and alignment with internal and external audiences. In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
As the Public Sector Lead, you will lead an organization of technical and non-technical sales executives and industry specialists to create and foster long-term relationships, delivering value to enterprise customers. You will be considered a leader in the following areas:
People Management
- Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
- Model - Live our culture; Embody our values; Practice our leadership principles.
- Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
- Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

Driving Business Growth by Customer and Partner Obsession
- Leads the development of high-impact innovative solutions that enable digital transformation across the customer set and drive outcomes that create business value for customers. Inspires their organization to integrate strategies that showcase the value added by digital transformation based on specific account needs, industry trends, and thought leadership related to transformation. Ensures high-profile line-of-business wins are captured (e.g., press release, video), referenced, and socialized across regions and industries, and showcases the impact of those solutions for broader distribution. Sets expectations on how to achieve full alignment within organization in order to execute effectively.
- Empowers virtual teams to define strategies, objectives, and a rhythm of business (ROB) for account planning across the customer set, clearly articulating standards and priorities. Directs and coaches team(s) or manager(s) where and how to invest account management resources and other stakeholders. Oversees and directs maintenance of periodic coaching rhythm with sellers. Coaches, inspires, and influences engagements between internal and external senior decision makers on long-term business planning, the development of scalable strategic plans, and anticipating customer trends and needs across aggregate accounts.
- Defines and drives long-term strategies aimed at maintaining levels of customer satisfaction, and manages and leverages key executive relationships across books of business to understand systematic drivers of satisfaction and/or dissatisfaction. Oversees and directs business portfolio management to contribute to overall business growth. Holds teams accountable for customer (dis)satisfaction issues and coaches teams on best practices for resolving those issues. Ensures internal and external executives are aligned on success measures, and drives orchestration across teams to anticipate customer satisfaction issues/risks, determine the root cause of problems, remove blockers, and establish recovery action plans to improve customer's overall experience. Drives customer engagement across organizations by participating Microsoft advisory boards, etc. to provide feedback.
- Drives the development and implementation of scalable strategies for maximizing selling and customer add opportunities across teams in their organization. Holds teams accountable for optimally leveraging storytelling strategies, ensuring plans highlight Microsoft's and partners' solutions to elevate customers' business, and driving customers to expand budget allocated to Microsoft. Drives growth, revenue, and adoption by sharing best practices across teams and leveraging expertise across teams to identify a

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