Sales & Operations Specialist

2 mesi fa

Roma, Italia Wandrian A tempo pieno

Are you ready to embark on a journey where you'll blend your passion for Italy with your knack for crafting unforgettable travel experiences?

Here at Wandrian, working directly with our esteemed brand, ItaliaTours, you'll step into the role of Sales & Operations Specialist, where you'll be instrumental in supporting our operations and sales channels.

**WHAT YOU CAN EXPECT FROM US**

At Wandrian, we foster a dynamic environment that champions creativity and innovation. As a valued member of our team, you'll have the opportunity to delve into a diverse array of projects, continuously expanding your skill set and knowledge base. We prioritize the health and well-being of our employees and offer full health benefits alongside various team-building activities, both virtual and in person. Join our global family and seize the chance to experience the wonders of Italy firsthand

**WHO YOU ARE**

We're seeking an individual with at least 2 years of experience in the tours and activities sector, ideally with a physical presence in Rome and a profound knowledge of Italy's geography. Fluent English and excellent communication skills are a must, coupled with a penchant for creative problem-solving and a sales-oriented mindset. You thrive in fast-paced environments, meticulously managing multiple tasks while maintaining a keen eye for detail. Embracing a culture of continuous improvement, you're unafraid to make mistakes and seize every opportunity to learn and grow. Collaboration is key, and you excel in fostering win-win outcomes through teamwork and openness to new ideas.

**WHAT YOU WILL DO**

**Operations Management**
- You will collaborate closely with our Rome-based in-destination team to oversee day-to-day tour operations.
- Deliver unparalleled customer service throughout all stages of the guest experience, from pre-sale inquiries to in-destination support.
- Craft captivating and conversion-focused travel itineraries, ensuring each proposal meets the highest standards of visual appeal and customer satisfaction.
- Liaise with suppliers to coordinate and fulfill all third-party services, while adeptly managing disruptions and emergencies with grace and efficiency.
- Assist in ticket procurement, organization, and distribution, maintaining accurate records of tour costs in collaboration with the finance team.

**Guide and Coordination Support**:

- You will act as a primary point of contact for our tour guide team, providing timely support and assistance in the event of last-minute changes or emergencies.
- Collaborate closely with our ground ops team, offering guidance, support, and passenger lists on a daily basis. Provide hands-on assistance with meet-and-greet and check-in operations as needed, ensuring seamless execution of every tour experience.

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