Quality and Customer Experience Manager

2 mesi fa

Porcia, Italia Hager Lumetal Spa A tempo pieno

**Why Join the High Current Project Business?**

We are looking for our future Quality and Customer Experience Manager to be based in Blieskastel (Saarbrücken, Germany) or Porcia (Pordenone, Italy) on a permanent contract, reporting directly to the Quality Development Senior Director/Vice President Special Missions MDS, & Project Business.

**Your Mission**

As the Quality Development Manager, you will:

- Lead the Development Quality Organization for Project Business to meet key objectives, by building an efficient quality structure, assessing and implementing operational needs as the high-current project business evolves.
- Define and implement quality processes tailored to this new strategic business area, ensuring compliance with relevant critical certifications standards (e.g., IEC 61439-1, IEC TS63107).
- Drive customer satisfaction by analyzing and addressing feedback, improving product quality and service standards.
- Manage crisis situations and coordinate with engineering teams for rapid issue resolution.
- Collaborate with internal and external partners, ensuring top-notch quality management from product inception through delivery.

**What You Bring**
- An entrepreneurial mindset with a proactive approach, fostering engagement with both internal stakeholders and external clients & partners.
- Proven leadership with analytical skills, resource and budget management experience, and the flexibility to adapt and evaluate evolving project needs.
- Educational background in engineering or a related field, with experience in panel building, protection/enclosure systems, power switchgear, and controlgear assemblies.
- Strong expertise in quality processes, such as FMEA, paired with solid analytical and communication skills.
- To ensure the success in project business across the relevant sites, willingness to travel (30-35% to Obernai, Blieskastel, Porcia, and Emmenbrücke) as well as fluent English skills will enable you to carry out your role smoothly. German or Italian could also be helpful.

**What we offer?**
- Personalized onboarding experience program designed to make your first days smooth
- Opportunities to learn and grow through Hager Group's awarded Hi University.
- Internal career opportunities, over 25% of our recruitments are through internal mobility

**What are the recruitment stages?**
- Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
- You will be invited for a first interview with the hiring manager & the recruiter
- A second Interview will be then organized with the hiring manager's manager & the HR manager

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