Demand/service Manager

6 mesi fa


Milano, Italia Gruppo Sincrono A tempo pieno

**Skill richieste**:

- Buona conoscenza dei processi IT
- Esperienza in analisi funzionali
- Esperienza in raccolta dei requisiti
- Ottima conoscenza Pacchetto Microsoft Office

**Soft skill**:

- Determinazione
- autonomia
- propensione al lavoro in team

**Skill accademiche**:

- Laurea triennale in materie tecnico scientifiche o economiche

**Attività**:

- Identificare e comprendere i bisogni delle diverse Line of Business, per contribuire alla loro soddisfazione
- Presidiare i processi dell'area di riferimento e proporre azioni migliorative per gli stessi
- Presidiare l'erogazione dei servizi applicativi/informativi svolgendo un ruolo di interfaccia verso il Cliente interno
- Supporto alla pianificazione degli interventi di manutenzione correttiva ed evolutiva
- Raccogliere i requisiti di alto livello interfacciandosi con i vari stakeholders
- Redigere verbali nelle riunioni
- Interfacciarsi con i gruppi tecnici al fine di prioritizzare le attività in funzione delle esigenze del cliente
- Monitorare lo stato di avanzamento delle attività e predisporre il riepilogo mensile da inviare al cliente

**Seniority**: +3 anni

**Sede di lavoro**: Milano (Smart working parziale: presenza in sede 1 gg a settimana)

L'offerta è rivolta a personale maschile e femminile ai sensi della legge 903/77.

Contratto di lavoro: Tempo pieno, Tempo indeterminato

Benefit:

- Buoni pasto
- Computer aziendale

Tipi di retribuzione supplementare:

- Tredicesima

Domande di preselezione:

- Saresti disponibile a recarti presso la sede del Cliente su Milano 1 volta a settimana?

Istruzione:

- Laurea triennale (Obbligatorio)

Esperienza:

- Demand/Service Manager: 3 anni (Obbligatorio)

Lingua:

- Italiano (Obbligatorio)


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