Banqueting Operations Manager

3 settimane fa


Venezia, Italia Belmond Management A tempo pieno

An exciting opportunity for the Season 2024 has arisen for a Banqueting Operations Manager role at Hotel Cipriani, a Belmond Hotel to support the Events team and provide excellent and personalized guest experiences, while leading and coordinating the banqueting teams.

This is a season position starting latest mid March 2024.

The Banqueting Operations Manager reports to the Executive Assistant Manager in charge of F&B, and will:

- Provide an excellent and personalized guest experience according to our service standards
- Lead and coordinate the banqueting team (outsourced);
- Organize and supervise all banqueting operations as planned by the Events Office and / or F&B Manager;
- Manage and develop staff in everyday operations according to our standard and procedures;
- Maintain a professional relationship with guests and colleagues;
- Anticipate guests needs and handle guest complaints;
- Inventory and requisitions: assist in monitoring stock levels and ordering replacement deliveries;
- Comply with health and safety regulations.

**Competencies required**:

- Effective communication
- Emotional intelligence
- Collaboration
- Drive results
- Adaptability
- Global perspective

**Requirements**:

- Strong communication skills (verbal and written) in Italian and English; a third language, in particular French, is preferred;
- Excellent organizational and interpersonal skills;
- Professional knowledge of Italian cuisine and Italian & International wines;
- Minimum 3 years of professional experience within the same role in a luxury environment;
- Exceptional customer service skills;
- Passion for hospitality and ambition to grow professionally;
- Flexibility to work on weekends and rotating schedule.

**Benefits**

Seasonal Labour contract according to C.C.N.L. Settore Turismo;
Lodging for non residents in Venice (the Staff House is in the hotel premises, with staff canteen and gym);
Welfare Programme;
Learning & development activities;
Career opportunities within our Belmond collection.

**Location**:

- Italy, Venice

Department:

- Food & Beverage

Employment type:

- Full-time

**Experience**:

- Mid-Senior level



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