Operations Coordinator

2 mesi fa

Bologna, Italia Tiffany & Co. A tempo pieno

Tiffany & Cothe name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For more than 180 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. _

The Operations Coordinator will work full-time with a temporary employment contract for maternity replacement.

The Operations Coordinator functions as the lead operations professional. The Operations Coordinator effectively assist in managing the operational functional of a store including Administration, Inventory Control, Customer Service, and Shipping/ Receiving in order to elevate the client experience, preparing and maintaining the right ground for sales professionals to manage sales at their best.

**YOUR RESPONSIBILITIES**:
**Oversee store merchandise**:

- Receive merchandise and prepare transfers to other locations.
- Ensure store inventory accuracy and availability to optimize client service (including Carnet merchandise and Travel Collections).
- Monitor the Daily High Value count and maintain the returns report.
- Lead and coordinate cycle count and physical inventory prep work. Oversee the yearly physical inventory.
- Lead and coordinate price changes, merges, re-classes and ticket changes.
- Process merchandise requests and follow-up on special orders/back orders.

**Post sales client service**:

- Provide superior client service for all post sales service.
- Ensure repair/engraving orders are entered, monitored, and completed in a timely manner, entering, and communicating estimates when needed.
- Assist management in the visual presentation of merchandise by conducting scheduled cleaning and inspection of store inventory.

**Sales and client support**:

- Assist on the sales floor as needed while providing the Tiffany Experience.
- Partner with the sales team by processing merchandise orders in line with procedure.
- Assist with the planning and coordinating of store events.
- Partner with Marketing by processing Marketing specific merchandise requests like press shooting requests, etc.

**Administration**:

- Manage all store supplies including sundries, packaging, and hospitality.
- Daily tracking of necessary invoice approvals, verification of daily inventory reports
- Function as the liaison with facilities and IT, follow up on audit issues and manage record retention.
- Perform daily cashier functions including accounts payable and cash related functions.
- Act as Security and Health & Safety liaison for the store.
- Assist in the maintenance and implementation of operational support systems e.g., Inventory systems, suppliers ordering, etc.

**Requested Qualifications**:

- Previous experience in Retail, in Operations (stock management, back of the hous activities)
- Microsoft Word and Excel, IT knowledge.
- Ability to work well with clients, peers, and management.
- Ability to understand and adhere to Tiffany & Co. standards.
- Ability to manage project works and to meet deadlines.
- Flexibility to perform different tasks based on day-to-day business needs.
- Italian and English speaking abilities are mandatory, a third language is an appreciated plus.

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