Regional Operations Manager

6 mesi fa

Milano, Italia Glovo A tempo pieno

If you're here, it's because you're looking for an **exciting ride**.

A ride that will fuel up your ambitions to take on a **new challenge and stretch yourself beyond your comfort zone.**

We'll deliver a **non-vanilla culture built on talent, where we work to amplify the impact on millions of people**, paving the way forward together.

**Not your usual app**. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

**What makes our ride unique?**

**Our culture and strong values.**
- We have an ''office-first'' culture and we place collaboration at the center of everything we do
- We have a non-vanilla personality and feedback mindset. We don't shy away from difficult conversations - we see them as a gift
- We work with high intensity and have fun along the way. We also celebrate the wins (a lot).
- We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.

**Our career development philosophy.**
- We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
- We take ownership of our career development. We don't believe in linear and predictable career paths - we create the job of our dreams
- We embrace opportunities to move the needle and make an impact beyond our scope.

**Our commitment to being a force for good.**
- Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
- We invest in doing good by dedicating time and resources into social and environmental initiatives.
- We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision**:To give everyone easy access to anything in their cities. **And this is where your ride starts.

**YOUR MISSION**

As a Regional Operations Manager, you will be responsible for the operational metrics and supply status of Centre regions of Italy, reporting to a Senior Operations Manager; you will also lead a team of one Operations Analyst. The couriers are a key player in Glovo's marketplace, and you will need to ensure the long-term sustainability of the fleet, as well as its daily performance.

**THE JOURNEY**
- Analyze daily and weekly operational metrics with a macro view for the long-term success of all cities in the region
- Lead regional projects to increase efficiency, reduce delivery time, keep under control costs and improve quality
- Define and implement regional processes and campaigns for the acquisition and conversion of couriers
- Define and execute high-impact regional engagement and retention projects
- Understand, deep-dive and have complete awareness of the region's supply situation at all times
- Make data-driven decisions to identify best practices and improve regional performance
- Liaise with the national Ops team to improve regional processes

**WHAT YOU WILL BRING TO THE RIDE**
- Master's degree in a technical discipline (e.g. Engineering, Economics, Business Administration or similar)
- 3+ years of experience in highly demanding roles or analytical positions (operations, consulting, investment banking, finance, logistics, Six Sigma, analytics, strategy, etc.)
- Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions and recommendations and drive actions
- A creative problem-solving mindset that enjoys experimentation
- The ability not only to plan an initiative but also to execute it
- Results-oriented, **autonomous** and efficient
- Expertise in MS Excel
- Proficiency in English
- Experience in on-demand delivery (highly appreciated) Willingness to travel: this role is based in Milan and requires frequent business trips (up to 50% of time).

**We believe driven talent deserves**:

- An enticing equity plan that lets you own a piece of the action.
- Top-notch private health insurance to keep you at your peak.
- Monthly Glovo credit to satisfy your cravings
- Cobee discounts on transportation, food, and even kindergarten expenses.
- Discounted gym memberships to keep you energized.
- ️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year
- Enhanced parental leave, and office-based nursery.
- Online therapy and wellbeing benefits to ensure

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