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Digital Coordinator: Travel and Service Programmes

4 mesi fa

Milano, Italia AIG A tempo pieno

Digital Coordinator: Travel and Service Programmes

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

Corporate operations provide a wide range of services to the organization such as finance, internal audit, communications, security and human resources.

About the role

The responsibilities for this role include:
Digital Sales Travel and Service Programmes:
Stretegy definition on digital channels and execution including:
a) Content creation, management and inclusion, using Company tools (especially AEM); Text optimization based on SEO requirements; Social network activity: monitoring of content, new pages; Link building activity; manage website: monitoring, pages optimization, purchase path maintenance, digital tools monitoring (SessionCam, A/B tests)

b) Development of new partnerships with aggregators and affiliates agreed with the Lines managers and support to Service Programmes Line for designing and executing digital sales

c) Ownership of the Digital campaign P&L under coordination of the Consumer Lines managers

d) Support international programs localization in collaboration with relevant stakeholders at local and regional level

e) Updated and implement policy wording as per underwriters, legal and compliance instructions

Customer Service Travel including back up activity on all direct business:
Guidance and management of Customer Service activities through contact centre

Vendors management

a) Manage all aspects of the relationship with Vendors servicing the Travel Business

What we’re looking for:

- University degree (law or economics)
- Basic technical insurance (a&h, liabilities, insurance contracts)
- computer's literacy (exp excel+ basic knowledge of internet technologies)
- ability to cope with numbers
- good level of English

A look at our Benefits

We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.

We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit:

- Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:
SM - Sales & Marketing

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Europe S.A. General Representative for Italy