Stage Consumer Engagement

3 settimane fa

Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

**Position Snapshot**
- Nestlé in Italy, Assago HQ
- Undergraduates or graduates in Communication/Marketing
- Full-time internship (6 months)
- Starting date: April 2024

**Position Summary**

Interpreting the brand voice for Nestlé Brands and deliver engaging responses to consumers.

Identifying and proactively leveraging opportunities for engagement and responding to influencer interactions.

Assisting in generating social monitoring reports and collecting consumer contacts. These reports are shared with internal stakeholders to help different departments take necessary actions to satisfy consumers.

Utilizing internal technical tools to extract and analyze consumer data.

**A day in the life **
- Manage consumer contacts of specific categories (Tone of voice, brand guidelines, categories drivers, compliance) to preserve brand reputation.
- Analyse consumer contacts data.
- Perform Social Listening monitoring on brand relevant topic and communication pre and post campaign.
- Provide answer aligned to the Brand tone of voice for request and complaints.
- Supporting in creating reporting, social listening, dashboard, to provide relevant evidences from consumer data.
- Collaborate with external partner, help on Agent training on procedure/process/product brand promo & communication info.
- Collaborate with main stakeholders: Marketing, Corporate Affairs, Regulatory, Quality Assurance, creative agencies and Media.

**What will make you successful?**
- Proactive and curious attitude.
- Service orientation to support Categories stakeholders.
- Flexibility to manage priorities.
- Excellent analytics skills to translate the voice of consumer into actionable initiatives.
- Teamworking and collaborative attitude to act within internal and external (Call Center) stakeholders and partners.
- Advanced in English (B2/C1)
- Very Good Knowledge of Excel and Power Point
- Very good Social Media /Community Management knowledge/experience (Tik Tok, Instagram, Facebook, Twitter)
- Good knowledge of the tools (Facebook Business Manager, Sprinkler, Salesforce Engage, Linktree)

**We are Nestlé. We are the Good food, Good life company**
- Good food, Good life_ is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them **_Good People_**.

At Nestlé, we believe that **recognition, inclusion and valorization of diversity** can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee **equal opportunities** for everyone and at all organizational levels. We believe **diversity is a winning factor** and we always encourage our people to share ideas and collaborate.

Here at Nestlé you will also be able to be part of the **Emotional Communities**, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. **LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism** are just some of the communities that you can be part of.

**Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.

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