Housekeeping Supervisor

4 settimane fa

Lago di Como, Italia Mandarin Oriental Hotel Group A tempo pieno

**Position**: Housekeeping Supervisor - Season 2023 (Full time, Temporary / Seasonal #535988)

**Property / Office**: Mandarin Oriental, Lago di Como

**Location**: Lake Como, Italy

**Duties & Responsibilities**:

- It is part of your role to understand and comply with all Corporate and Hotel policies and standard operating procedures.
- MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations and other requirements.
- Support and adhere to all Policies & Procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
- Carry out any additional duties requested by management, related to hotel operational activities.
- Inspect, check and release hotel rooms for arrivals in accordance with set MO standards.
- Spot-check and monitor stayover rooms and vacant rooms in order to guarantee highest service standards at all time.
- Have an overview of the daily occupancy, arrivals, departures, traces and important guests in house.
- Create daily task sheets for room attendants with special projects and traces.
- Conduct daily briefings and trainings for room attendants.
- Monitor stock in pantries and act accordingly if refill is needed.
- Coordinate with other departments in order to guarantee timely released for arrivals.
- Managing and overlook daily operation on assigned floors.
- Train, coach and motivate room attendants in order to achieve highest quality standards.
- Be customer focused.
- Always help the guests and anticipate their needs.
- Recognize preferences and guests' needs and communicate them to the respective departments.
- Comply with all MOHG Pillars, Department LQE’s and Guiding Principles.

**Requirements**:

- Minimum of 3 years housekeeping experience and 2 year in a supervisory position, in a luxury resort or hotel.
- Ability to communicate efficiently, respectfully and fairly in a diverse environment.
- Flexibility is paramount as it relates to the schedule for this position (AM, MID, Evening Shifts).
- Proficiency in English, Italian and an additional language.
- Passion for luxury environment and details.

**Advertised**: 03 Aug 2023 W. Europe Daylight Time
**Applications close**:

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