Customer Support Specialist Cch Tagetik

1 settimana fa


Lucca, Italia Wolters Kluwer A tempo pieno

You will:
- Manage customers’ requests relating to the use of our software products- Use good judgement to make sound decisions in identifying, resolving & escalating issues when necessary- Manage communication between customer and other internal support teams-
- Interact with the customers about the issues and monitor the resolution process providing frequent feedback about the status of each incident- Anticipate unpleasant situations and quickly escalate critical issues- Resolve well known cases independently

You have:
- Degree in Business, Accounting, Information Technology or similar background- Experience working with CCH Tagetik or experience in a set of processes or features.- Minimum 2 years experience of customer service for Software product- Strong ability to document troubleshooting and solutions material- Good organizational and planning abilities including incident management skill- Good problem-solving skills, ability to work on own initiative- Strong empathy and ability to work with all types of customer personalities- Strong collaboration skills- Fluency in Italian and English

Financial/Business administration experience and/or solid knowledge of financial concepts (Consolidation, closing, planning, budgeting) is a strong plus.

What do we offer you at CCH Tagetik part of Wolters Kluwer?- Flexible working hours where you can start between 8:00 and 10:00 and flexible working policy- English classes and full access to E-learning platforms such as Pluralsight, LinkedIn Learning and Udemy.- Continuous training plans provided through in-person courses, certifications, training-on-the-job, webinars.- Performance plans where we would like to determine which career path you prefer to follow. Annual performance and salary reviews.- Community and teambuilding events like the global code games, network events and Wolters Kluwer value days.

LI-remote



  • Lucca, Italia WOLTERS KLUWER | CCH TAGETIK A tempo pieno

    Posizione CCH Tagetik is currently looking for enthusiastic new graduates or graduating students to start and build a fulfilling career within our dynamic Customer Support function in our offices in Lucca. At CCH Tagetik you will offer solutions for our customers’ challenges, while working on your own career and personal growth ambitions. You will...


  • Lucca, Italia WOLTERS KLUWER | CCH TAGETIK A tempo pieno

    Posizione CCH Tagetik is currently looking for enthusiastic new graduates or graduating students to start and build a fulfilling career within our dynamic Customer Support function in our offices in Lucca. At CCH Tagetik you will offer solutions for our customers’ challenges, while working on your own career and personal growth ambitions. You will...


  • Lucca, Italia Tagetik Software S.r.l. A tempo pieno

    CCH Tagetik is currently looking for enthusiastic new graduates or graduating students to start and build a fulfilling career within our dynamic Customer Support function in our offices in Lucca. At CCH Tagetik you will offer solutions for our customers’ challenges, while working on your own career and personal growth ambitions. You will learn and...


  • Lucca, Italia Tagetik Software S.r.l. A tempo pieno

    CCH Tagetik is currently looking for enthusiastic new graduates or graduating students to start and build a fulfilling career within our dynamic Customer Support function in our offices in Lucca. At CCH Tagetik you will offer solutions for our customers’ challenges, while working on your own career and personal growth ambitions. You will learn and...


  • Lucca, Italia Wolters Kluwer A tempo pieno

    Here at CCH Tagetik (part of Wolters Kluwer's Corporate Performance & ESG Division) we are looking for a Junior Customer Success Specialist. In this role, you will report to the Senior Customer Success Specialist. You will have an in-depth understanding of customers' overall business requirements and on how the various CCH Tagetik solutions and features...

  • ESG Solution Specialist

    3 settimane fa


    Lucca, Italia WOLTERS KLUWER | CCH TAGETIK A tempo pieno

    Posizione We are looking for a Solution Specialist ESG who will work in our Team “Financial Service Global Solution” following Sustainability & ESG engagements. You will be working on regulatory reporting area and create high-value solution for clients. You will be working at the forefront of innovation and cooperate with well-known clients as well...

  • ESG Solution Specialist

    3 settimane fa


    Lucca, Italia WOLTERS KLUWER | CCH TAGETIK A tempo pieno

    Posizione We are looking for a Solution Specialist ESG who will work in our Team “Financial Service Global Solution” following Sustainability & ESG engagements. You will be working on regulatory reporting area and create high-value solution for clients. You will be working at the forefront of innovation and cooperate with well-known clients as...

  • ESG Solution Specialist

    3 settimane fa


    Lucca, Italia WOLTERS KLUWER | CCH TAGETIK A tempo pieno

    Posizione We are looking for a Solution Specialist ESG who will work in our Team “Financial Service Global Solution” following Sustainability & ESG engagements. You will be working on regulatory reporting area and create high-value solution for clients. You will be working at the forefront of innovation and cooperate with well-known clients as...

  • ESG Solution Specialist

    3 settimane fa


    Lucca, Italia WOLTERS KLUWER | CCH TAGETIK A tempo pieno

    Posizione We are looking for a Solution Specialist ESG who will work in our Team “Financial Service Global Solution” following Sustainability & ESG engagements. You will be working on regulatory reporting area and create high-value solution for clients. You will be working at the forefront of innovation and cooperate with well-known clients as well...


  • Lucca, Italia Tagetik Software S.r.l. A tempo pieno

    As CCH Tagetik Global Region Financial Planning & Analysis (FP&A) Director , you will play a pivotal role in steering the financial strategy of our organization by collaborating closely with the CCH Tagetik Global Sales Vice President. Your leadership will be instrumental in driving financial efficiency, optimizing resource allocation, and ensuring...


  • Lucca, Toscana, Italia Wolters Kluwer A tempo pieno

    CCH Tagetik is currently looking for enthusiastic new graduates or graduating students to start and build a fulfilling career within our dynamic Customer Support function in our offices in Lucca. At CCH Tagetik you will offer solutions for our customers' challenges, while working on your own career and personal growth ambitions. You will learn and develop a...

  • Customer Support

    1 settimana fa


    Lucca, Toscana, Italia Wolters Kluwer A tempo pieno

    Customer Service ( Internship ) Have you just finished or about to finish University and would like to kick start your career? We would like to give you the chance to start/boost your career and learn more about Customer Service_- ??_What are your responsibilities as Customer Service?- Support to provide excellent customer service to internal and external...


  • Lucca, Italia Wolters Kluwer A tempo pieno

    CCH Tagetik is currently looking for enthusiastic new graduates or graduating students to start and build a fulfilling career within our dynamic Customer Support function in our offices in Lucca. At CCH Tagetik you will offer solutions for our customers’ challenges, while working on your own career and personal growth ambitions. You will learn and develop...

  • ESG Solution Specialist

    1 settimana fa


    Lucca, Toscana, Italia Tagetik Software S.r.l. A tempo pieno

    We are searching for a Solution Specialist focused on ESG to join our dynamic Team called "Financial Service Global Solution", dedicated to Sustainability & ESG initiatives. In this role, you will be involved in the regulatory reporting domain, crafting valuable solutions for our clients. Operating on the cutting edge of innovation, you will collaborate...

  • Customer Support

    2 mesi fa


    Lucca, Italia Wolters Kluwer A tempo pieno

    Customer Service ( Internship ) - Have you just finished or about to finish University and would like to kick start your career? We would like to give you the chance to start/boost your career and learn more about Customer Service_ - ??_ What are your responsibilities as Customer Service?- Support to provide excellent customer service to internal and...

  • Business Analyst, Banking

    1 settimana fa


    Lucca, Italia Wolters Kluwer | Cch Tagetik A tempo pieno

    Posizione Are you a graduate or graduating student and understand the right impact that technology solutions can have on the success of a business? Then why not join CCH Tagetik, one of most successful and fastest growing technology and consulting company that prides itself on its ability to deliver results in the most complex and challenging business...


  • Lucca, Italia Wolters Kluwer | Cch Tagetik A tempo pieno

    PosizioneAre you a graduate or graduating student and understand the right impact that technology solutions can have on the success of a business?Then why not join CCH Tagetik, one of most successful and fastest growing technology and consulting company that prides itself on its ability to deliver results in the most complex and challenging business...

  • Business Analyst, banking

    2 settimane fa


    Lucca, Italia WOLTERS KLUWER | CCH TAGETIK A tempo pieno

    Posizione Are you a graduate or graduating student and understand the right impact that technology solutions can have on the success of a business? Then why not join CCH Tagetik, one of most successful and fastest growing technology and consulting company that prides itself on its ability to deliver results in the most complex and challenging business...

  • Sales Support Specialist

    2 settimane fa


    Lucca, Italia Wolters Kluwer A tempo pieno

    CCH Tagetik is looking for a Sales Support Specialist to join the Go-to-Market Corporate team! Reporting to the Go-to-Market Global Strategy Director, the Sales Support Specialist will be part of GTM Corporate team and will primarily focus on commercial support globally leading and commercial support team in executing on strategic sales priorities and...

  • Product Management

    3 settimane fa


    Lucca, Italia Tagetik Software S.r.l. A tempo pieno

    The focus of the position is to understand the marketplace then, align with CCH Tagetik priorities and lead the product management for the CCH Tagetik Extended Planning offering, with emphasis on Financial Planning & Analysis (FP&A) and to support a successful Go-to-market-execution. We operate on a global scale with direct and indirect operations around...