Field Application Scientist

4 settimane fa

Milano, Italia QuidelOrtho A tempo pieno

**The Opportunity**:
QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

Your New Role:
This position is highly technical, providing focused training of new sales personnel, distributors, and customers at all levels of use on the QuidelOrtho Point of Care and Molecular Products. In addition, this position provides product implementation and troubleshoots customer concerns, facilitating the resolution of customer problems. The location of this role is based on business needs, with the primary support region for this role being Italy. However, if the occasion arises there may be the potential for travel outside of France, therefore this position requires an individual to have and maintain a valid passport. It is estimated at approximately 90% within Italy.

What you will be doing:

- Assists Customers in adopting QuidelOrtho’s Molecular and Point of Care products
- Provides on-site customer and/or distributor training and helps with protocol and product validations Organizes and develops test materials, training materials (documents, protocols, evaluation tools, job aids, etc.), and personnel requirements at Company and/or client sites prior to training. Works to resolve deficiencies prior to training.
- Provides technical and other Sales support to Account Managers and Distributors
- Troubleshoots customer concerns and product issues.
- Works with customer to set up site visit to address product concerns complex in nature.
- Communicates any product complaints to Technical Support for documentation in QForce.
- Travels with Account Managers, Distributors, and other member of the Commercial team to understand sales opportunities and ensure successful customer fit.
- Defines testing requirements within the laboratory. Performs assays accurately in laboratory settings.
- Continually improves the installation process while keeping in mind a goal of bringing customers online with their new products as professionally and quickly as possible.
- Analyzes qualification data and technical site visits, and information from customer user groups within an account, and reports as required.
- Utilizes customer data to provide telephone support personnel with improved troubleshooting tips and techniques.
- May act as the primary technical liaison and works collaboratively with the EMEA Technical Services team regarding case data management.
- Presents and teaches others how to present products professionally, answers unmet customer needs, displaces competitive products, and introduces new products as developed by the Company

What you need to succeed:

- BS or BA in life sciences or equivalent experience.
- 3 Years of experience in a technical/sales and/or training role, preferably in the medical device/diagnostic market, with experience in a clinical laboratory setting strongly preferred.
- Experience in a microbiology, virology, or an immunology laboratory desired.
- Registration(s) as a medical technologist, microbiologist, or specialist virologist preferred.
- Fluency in Italian and English is required
- Strong communications, selling, and negotiation skills.
- Excellent presentation skills with ability to explain complex concepts in a clear and thoughtful manner.
- Attention to detail, with sustained accuracy in contact records.
- Ability to work autonomously, and at the same time promote and facilitate a team effort.
- High degree of ethics and professionalism while interacting with customers, vendors and co-workers.
- Ability to think strategically and bring a high level of creativity to the organization.
- Ability to uphold and support individual and company values.
- A positive attitude demonstrated during company functions and public events to encourage team camaraderie and enthusiasm to drive growth in market share and revenue.
- Personal ethics and integrity that embodies best practices and supports highest corporate values.
- Works on problems of moderate and occasionally diverse scope where analysis of data requires a review of identifiable factors.
- Exercises judgment within generally defined practices and policies in selected methods and techniques for obtaining solutions.
- Will often be called upon to troubleshoot customer problems to determine the nature of the problem and

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