Customer Success Manager

6 mesi fa

Roma, Italia Carrot Fertility A tempo pieno

**About Carrot**:
Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. Whether there is a need for care through fertility preservation, male-factor infertility, pre-pregnancy, IVF, pregnancy and postpartum, adoption, gestational surrogacy, or menopause, Carrot supports members and their families through many of the most memorable and meaningful moments of their lives. With Carrot, you can pursue your possible.

**The Role**:
Carrot is seeking a Customer Success Manager to support new and existing Carrot customers, helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction. The Customer Success Manager acts as a trusted advisor to HR benefits leaders, helps communicate the value of the Carrot product, and responds to customer needs, questions and requests.

**Our Customer Success Managers**:

- Proactively engage with customers to understand their needs, challenges, and objectives.
- Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership. From onboarding through the full customer lifecycle
- Develop a deep understanding of the customer's business and industry to provide tailored solutions and advice.
- Work closely with customers to create and execute a success plan that aligns with their business objectives and maximizes the value they receive from our solutions.
- Act as a customer advocate within the company, representing their feedback and needs to relevant teams.
- Ensure timely resolution of customer issues, working closely across Carrot teams.
- Provide education and resources to customers to enable them to effectively use our products/services.
- Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings.

**Minimum Qualifications**:

- 3+ years of professional experience in a Customer Success, Account Management, or Project Management role, ideally in a high-growth, start-up environment
- Enthusiasm for Carrot Fertility's mission and eagerness to become a part of our collaborative, friendly, and dynamic team
- Detail-oriented with strong analytical, writing, and communication skills
- Must be able to develop and grow relationships with customers
- Track record of high customer satisfaction
- Experience working with full lifecycle of customer success
- Fluency in written and spoken English

**Preferred Qualifications**:

- Experience with Salesforce or other CRM
- Some familiarity with Carrot's buyers (HR benefits leaders) is preferred, but not required
- Comfortable working in an fast paced environment; organized, diligent, and self-motivated
- Process-oriented with an automation/efficiency mindset; experience developing best practices, creating scalable systems and automating routine processes
- Ability to adopt a continuous improvement mindset and actively contribute to the processes and procedures of the Customer Success team

**Compensation**:
Carrot is committed to providing a competitive and holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, short
- and long-term incentives, parental leave, family-forming resources, and a competitive compensation package. Actual compensation is commensurate with experience and confirmed job-related skills.

**Why Carrot?**

Carrot has received national and international recognition for its pioneering work, including Best Diversity, Equity, & Inclusion Product from the Anthem Awards, Fast Company's Most Innovative Companies, CNBC's 100 Barrier Breaking Startups, and more. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, healthcare innovation and diversity, equity, and inclusion, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more.

  • Customer Success Manager

    1 mese fa

    Roma, Lazio, Italia Genesys A tempo pieno

    Customer Success Manager Role OverviewAt Genesys, we're seeking a skilled Customer Success Manager to establish long-term relationships with our customers. As a key member of our team, you'll be responsible for advising and equipping customers to achieve their customer experience (CX) vision.Key Responsibilities:Manage a portfolio of customers, serving as...

  • Customer Success Manager

    2 mesi fa

    Roma, Italia iKO Media Group A tempo pieno

    We are hiring a full-time Customer Success Manager to join our team, based in our office in Rome. This role is pivotal in ensuring client satisfaction and success with our products/services. As a Customer Success Manager, you will collaborate closely with clients, understand their needs, and maximize the value they receive. Responsibilities: Cultivate...

  • Customer Success Manager

    1 mese fa

    Roma, Lazio, Italia Panoptyc A tempo pieno

    About PanoptycPanoptyc is a pioneering company that leverages AI and manual review to detect theft at over 15,000 markets in the US. We serve a diverse range of clients, from Fortune 500 companies to small and medium-sized businesses. Our fully remote team has experienced rapid growth, and we're now looking to expand our team with top talent from around the...

  • Customer Success Manager

    2 mesi fa

    Roma, Italia Experian Health A tempo pieno

    Ready to make a difference? Experian has evolved into a global tech company and specialized in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're a member of the FTSE 30 and for more than 125 years we've helped economies and communities...

  • Customer Success Manager

    6 mesi fa

    Roma, Italia Destination Italia Group A tempo pieno

    Descrizione azienda: nata dal successo di Destination Italia e Portale Sardegna è una software house dedicata al mondo del turismo, rappresenta un mix di tradizione e innovazione all'avanguardia nei mercati B2B e B2C. Il nostro nucleo è l'innovazione costante, che combina l'intelligenza artificiale con un'ampia esperienza nel settore del turismo. Il nostro...

  • Customer Success Manager

    4 settimane fa

    Roma, Italia Clarivate Analytics A tempo pieno

    We are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk, and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived...

  • Customer Success Manager

    2 settimane fa

    Roma, Italia 3C Deutschland GmbH A tempo pieno

    Ready to make a difference? Experian has evolved into a global tech company and specialized in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're a member of the FTSE 30 and for more than 125 years we've helped economies and communities flourish –...

  • Customer Success Manager

    3 settimane fa

    Roma, Italia Experian Health A tempo pieno

    Ready to make a difference? Experian has evolved into a global tech company and specialized in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're a member of the FTSE 30 and for more than 125 years we've helped economies and communities flourish –...

  • Customer Success Manager

    2 mesi fa

    Roma, Italia Experian A tempo pieno

    **Company Description** Ready to make a difference? Experian has evolved into a global tech company and specialized in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're a member of the FTSE 30 and for more than 125 years we've helped economies and...

  • Customer Success Manager

    1 settimana fa

    Roma, Italia Experian A tempo pieno

    Company Description Ready to make a difference? Experian has evolved into a global tech company and specialized in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. We're a member of the FTSE 30 and for more than 125 years we've helped economies and...

  • Manager, Customer Success

    5 mesi fa

    Roma, Italia Netskope A tempo pieno

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...

  • Customer Success Manager

    2 mesi fa

    Roma, Italia Translated Srl A tempo pieno

    About Translated Translated is a leading company in AI-enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language. Our success stems from a unique blend of the world’s #1 adaptive neural machine translation technology (IDC MarketScape 2022), the largest network of vetted, native-speaking...

  • Customer Success Manager

    5 mesi fa

    Roma, Italia Infocert A tempo pieno

    **InfoCert** è la più grande Certification Authority e Qualified Trust Service Provider (QTSP) in Europa e risponde alle esigenze di evoluzione digitale di Imprese ed Enti pubblici, disegnando soluzioni digitali che migliorano ed accelerano la trasformazione digitale dei processi aziendali. InfoCert è una realtà che opera a livello internazionale e...

  • Customer Success Manager

    5 mesi fa

    Roma, Italia Salesforce A tempo pieno

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Customer Success Manager

    1 mese fa

    Roma, Lazio, Italia Translated Srl A tempo pieno

    About TranslatedWe are a leading company in AI-enabled translation services, dedicated to breaking language barriers and empowering global communication. Our mission is to provide innovative solutions that enable everyone to understand and be understood in their own language.Job DescriptionWe are seeking a highly skilled Customer Success Manager to join our...

  • Customer Success Manager

    2 settimane fa

    Roma, Italia Infocert A tempo pieno

    InfoCert è la più grande Certification Authority e Qualified Trust Service Provider (QTSP) in Europa e risponde alle esigenze di evoluzione digitale di Imprese ed Enti pubblici, disegnando soluzioni digitali che migliorano ed accelerano la trasformazione digitale dei processi aziendali. InfoCert è una realtà che opera a livello internazionale e...

  • Customer Success Manager

    1 mese fa

    Roma, Italia Pixyl SA A tempo pieno

    Get notified about new Account Manager jobs in Italy . National Key Account Manager - HoReCa channel Key Account Manager Large Scale Distribution & Shoe Retailers - Maternity Leave Regional Sales Manager | Southern Europe Customer Success Account Manager (Europe) Bologna, Emilia-Romagna, Italy 22 hours ago National Account Manager - GDO - Categoria Fresco...

  • Customer Success Manager

    1 mese fa

    Roma, Italia Infocert A tempo pieno

    InfoCert è la più grande Certification Authority e Qualified Trust Service Provider (QTSP) in Europa e risponde alle esigenze di evoluzione digitale di Imprese ed Enti pubblici, disegnando soluzioni digitali che migliorano ed accelerano la trasformazione digitale dei processi aziendali. InfoCert è una realtà che opera a livello internazionale e...

  • Customer Success Manager Italy

    2 mesi fa

    Roma, Italia Trellix A tempo pieno

    Trellix is the cybersecurity company transforming security operations with artificial intelligence (AI), analytics, and automation to create a resilient digital world. Our market-leading AI-powered XDR Platform learns and adapts to disrupt active threats and empower CISOs with living security. The platform’s open architecture and broadest set of native...

  • Customer Success Manager Italy

    1 mese fa

    Roma, Italia Trellix A tempo pieno

    About Trellix: Trellix is the cybersecurity company transforming security operations with artificial intelligence (AI), analytics, and automation to create a resilient digital world. Our market-leading AI-powered XDR Platform learns and adapts to disrupt active threats and empower CISOs with living security. The platform’s open architecture and broadest...