Client Liaison

5 mesi fa


Milan, Italia Artlogic Media A tempo pieno

**About the role**:
Transforming how the art world works online starts with you. As the popularity of our template websites continues to grow, Artlogic is looking for an enthusiastic, knowledgeable and visually-astute Client Liaison - Website Specialist to join our team. This role focuses on onboarding new clients and providing ongoing support to existing clients. You will also work closely across teams to process client feedback to inform future development. This would be a great chance for someone who is a natural communicator and passionate about client services to develop their skills from a previous-entry level job in the art world.

**About you**:
- 2+ years of experience in a client facing role.
- An enthusiastic, self-starter who thrives on human interactions and has a desire to help people and find the best solution possible using your knowledge and creative problem-solving skills.
- Able to work calmly under pressure towards the goal of resolving support requests in a timely and efficient manner.
- Aware of the operational and commercial needs of galleries.
- Industry knowledge of the art market, key artists, art galleries, sales platforms and art fairs will be very valuable, though training will be provided.
- Passionate about technological advancements with a high degree of computer literacy.
- Methodical in helping test systems, troubleshooting issues, and finding answers or suggesting workarounds to help our clients reach their goals and hit deadlines in creating, gathering and inputting their material.
- Able to operate with absolute discretion when dealing with our client’s confidential information.

**Key responsibilities**:

- Setting up and delivering database and website accounts once sales have been confirmed. This will involve cross-team collaboration and communication with technical and sales teams.
- Acting as a dedicated account manager for designated template website clients after delivering their accounts as they build and finally launch their websites.
- Providing training to new and existing clients or offering screen sharing sessions to help familiarise clients with the products as they get setup.
- Assessing our current systems and contributing to streamlining process, refining client-facing aspects of the product and saving time where possible.
- Creating help notes and, in due course, hosting webinars for our products to help us build up our self-service resources for our clients.

**What we offer**:

- 35 days of annual leave (including bank holidays) plus long service entitlement.
- Flexible working, work from home option (min 2 days in-office per week)
- Company pension scheme
- A focus on continued professional development including access to courses and training programmes
- Cycle to Work scheme & season ticket loans
- Beautiful London offices in a warehouse conversion with showers and secure bike storage
- Regular team and whole company social events

**How to apply**:

- Your CV
- Covering letter

You will need to have the legal right to live and work in the UK to be considered for this role.

**Artlogic is an equal opportunities employer**:

- We are committed to valuing diversity and seek to provide all staff with the opportunity for employment, career and personal development on the basis of ability, qualifications and suitability for the work as well as their potential to be developed into the job.



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