Contract Manager

2 settimane fa

Roma, Italia Ericsson A tempo pieno

**Position purpose**:
In recent years, Ericsson has been very successful in winning key deals within the IT domain, including some of the largest digital transformation projects globally that are allowing service providers to upgrade and renew their business and operations systems.

As we continue to digitalize our customers through new cloud and automation projects, the Contract Manager position is critical to ensuring we obtain the right terms for these deals by leading negotiations with our customers and securing profitability through robust contract scoping.

At the same time the Contract Manager shall also support the delivery teams with professional and effective management of the customer contracts that are under execution, protecting Ericsson’s rights and ensuring proper performance of the respective party’s obligations.

With a high level of internal and external exposure, these positions are challenging and rewarding and will also open future opportunities for career progression across our global organization. Depending on your interests and preferences, you can shape your career within Ericsson

**Your team**

You will be part of a diverse and international team of Contract Managers located across Europe, Northern Africa and Latin America, reporting directly to the regional Contract Management Hub Head. As part of this team, you will also benefit from access to the broad knowledge and ICT contract management expertise of your colleagues.

**Main accountabilities You + Ericsson**:
In this role, you will be primarily focused on the Italy-based customers, plus to a certain extent also on customers on Southeast Mediterranean area.

The main responsibilities for this role will include both Pre-Sales and Post-Sales Contract Management activities.

**On the Pre-Sales side, you will**
- Build strong relationships internally across our functions and externally with customers
- Engage early with the account team to provide commercial advice on the structuring of deals and negotiation tactics
- Be responsible for establishing contract documents for inclusion within commercial offers, ensuring alignment with Ericsson policies and mitigation of all identified risks
- Managing our customer contracts through leading complex negotiations on agreements across all areas of Ericsson’s Digital Services business, including Telecom Core, IT & Cloud, ADM as well as MS IT, ensuring compliance with company policies and directives
- Provide guidance and assistance on the interpretation of contractual clauses and obligations as required by the business with reference to Group Legal when necessary

**On the Post-Sales side, you will**
- Secure a consistent and professional approach to the effective management of the customer contract
- Impact the success of our customer contract through complex negotiations
- Protect Ericsson’s rights under the contract and ensure the proper performance of the respective party’s obligations
- Ensure strict contractual scope bounding is established to protect against any profit leakage through scope creep, e.g. via agreed change control
- Provide internal guidance on mitigation claims and resolve any escalations via commercial governance
- Maintain knowledge of operational issues which could result in commercial disputes
- Advise operational teams on commercial risk mitigation strategies
- Negotiate and resolve commercial disputes and settlements relating to the contracted scope
- Secure the profitability of existing agreements during the contract execution phase through professional claim and risk-management
- Provide certain Post-Sales support activities as required within the local country/area
- Share with your Contract Management team colleagues your experiences and your lessons learned

**Technical & soft skills**:

- University degree in Business/Economics/Law (or similar/equivalent)
- At least 2 years of experience in Telecom or IT industries in commercial/contract management or legal environment
- Experienced and confident in dealing with the Customer and internal stakeholders at all levels up to senior management
- Experience with negotiations
- Relationship development skills
- Strong written and verbal communication skills
- Thorough understanding of contract terms and conditions: their meaning, associated risks & costs, etc.
- Previous exposure to Digital Business Systems / IT portfolio
- Good appreciation of operational and financial issues
- Creative, innovative mindset to spot opportunities and synergies
- Tenacious, determined, and self-managing
- Previous exposure to and understanding of the IT/Telecom market in Italy from sales, contracting or sourcing perspective would be an additional asset
- Good general PC knowledge (MS Outlook, Word, Excel, PowerPoint, etc.)
- ** Fluent in written and spoken Italian and English is a prerequisite**

**What we offer**:

- You will be valued for your competencies and will live daily our core values: Professionalism, Respect, P

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