Team Supervisor

1 mese fa

Venezia, Italia Hermès Italie SpA A tempo pieno

**11.04.2024**

Team Supervisor - Boutique Venezia

Contract type: Regular position

Country/Region: Italy

City: Venezia, Venice

Job: Retail

Experience: Minimum 6 years

Company: Hermès Italie SpA

***

Job description

**GENERAL ROLE**

As Hermès role models for the colleagues in store, Team Supervisors lead their team to ensure the most memorable customer experience, to develop sales and build long lasting relationships with clients through heartfelt and bespoke attention, with highest integrity.

**MAIN RESPONSABILITIES**

**Hermès Ambassador and Role Model**
- Act as Hermès Role Model, embodying values and culture, showing highest integrity and ethical behavior, proactively promoting the same attitude and passion within the team, ensuring they follow Hermès standards.

**People Management**
- Support the store management in setting objectives and assigning tasks to their team;
- Observe their team on the floor and provide ongoing feedback and coaching, supporting their personal development;
- Create a positivesense of team spirit, discipline and mutual respect, encouraging open communication.

**Sales and Customer Experience**
- Supervise and support their team in reaching sales targets;
- Foster client culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities;
- Develop and maintain a relevant customer portfolio through a proper client discovery and bespoke experience to foster loyalty and establish long-term relationships, developing new clients;
- Personally develop sales beyond their own product category to satisfy clients’ needs and ensure the most memorable omnichannel experience, in line with Hermès image and company procedures;
- Assist clients during aftersales activities (e.g. product returns, product changes, repairs, product reservations) reassuring them throughout the whole process, acting as a reference point whenever needed.

**Business performance overview**
- Actively contribute to business development through proposal of commercial actions leveraging experience on product knowledge, market trends, customer feedback and best practice and monitor business performance indicators.

**Operations**
- Support store management in organizing staff rotas, ensuring proper floor coverage and supervision;
- Collaborate with operations team and store management to improve end to end processes in store.

**PROFILE**:

- Bachelor’s degree preferably with a fashion/linguistic focus;
- Fluency in Italian and English. A third language will be considered an advantage;
- Professional background: strong career in the direct sales to clients, preferably in a luxury good boutique, an international experience will be considered a plus;
- Have excellent leadership attitude and ability to lead and motivate a team;
- Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

- Excellent interpersonal and communication skills, with a customer service orientation;
- Team player mentality to build meaningful relationships and ability to work autonomously;
- Availability, flexibility and dynamism to function in a high-pace environment;
- Determined to be part of an innovative retail project, for which is required passion, motivation for selling and a strong aesthetic sense.

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