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Snr Customer Service Representative Ii

1 mese fa

Milano, Italia ASM International A tempo pieno

**Job Description: Customer Service Representative**

**Location**:ASM Italy Milan**

**Customers**
- Collaborate with business development and account teams on customer agreement for Spares service levels and execute processes accordingly
- Responsible for meeting Spares and Logistics customer commitments
- Maintain good relationship with customers

**Operations/Infrastructure**
- Establish customer supply chain solution and drive operational excellence for Spares parts/tools and refurbish operations, as well as reverse supply chain
- Drive improvement on the basis of agreed KPI and maintain regular reporting and review of performance
- Develop opportunities in continuous achievement of efficiency gains
- Drive improvement on agreed KPI with team members, co-work with Global Logistics department
- Support account sales/ engineering and comply with business growth

**Strategy**
- Develop and sustain an optimal infrastructure for Taiwan region, aligned with company and functional strategy to support account team approach
- Manage trade off business decisions that is needed to support company and global business unit strategy

**Experience**
- 5 years relevant experience in a large international Semiconductor or IT company, with Supply Chain Management, Customer Service or Procurement/Sales background
- Experienced in managing Spares, Customer Fulfillment, and Logistics operations
- Ability to influence decisions or processes impacting KPI performance
- Structured and collaborative problem-solving skills leveraging analytics
- Knowledge of business complexity, supply chain and relevant markets
- A strategic thinker with strong interpersonal and communication skills, decision making skills, people management skills, project management skills
- Experience with change management and Continuous Improvement Programs
- Bachelor’s degree or higher
- Familiar with ERP, SAP experience is must

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