Guest Services Manager

About Us

CHG – Caracciolo Hospitality Group S.R.L. is a hospitality management company with a portfolio of various accommodations, including hotels and apartments, throughout the Campania Region.

Our goal is to extend hospitality, service, and care beyond the boundaries of our business. Alongside a strong commitment to environmental, social, and civic responsibility, these values guide every decision and activity of our group.

By valuing people and managing resources responsibly, the company aims to engage its communities, creating – through a relationship of mutual growth – shared value.

We are looking for De Bonart Naples, A Curio Collection by Hilton, for a Hotel Front Office Manager to join the équipe.

The ideal candidate will have 5+ years in a supervisory role within the Hotel industry, open availability, great work ethic and a strong passion for team-building. Preferably looking for someone with Hilton background, ONQ experience, front desk experience, cash handling/audit experience and training experience.

The profile must include a deep knowledge of the Italian tax system and invoicing. Moreover, he/she should know how to process departmental SOPs (in addition to the predefined chain ones).

Eventually, it would be preferable for the candidate to have previous experience in an hotel-opening context.

As a Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

- Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, system use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation;

- Monitor and develop team member performance to include providing supervision, scheduling, conducting, counseling and evaluations and delivering recognition and reward;

- Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly;

- Ensure compliance with Company standards;

- Meetand greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolve guest concerns;

- Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue;

- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events;

- Complete audit procedures, as needed;

- Recruit, interview and train team members;

- Highleadership skills;

GENDER EQUALITY, DIVERSITY, EQUITY AND INCLUSION POLICY

At CHG, we aim to extend hospitality, service, and care beyond our own boundaries. By valuing people and making conscious use of resources, the Company seeks to engage with its communities, creating – through a relationship of mutual growth – shared value.

Our recruitment processes are based on each candidate’s professional experience, attitude, and talent. We adopt tools to prevent all forms of gender discrimination and to counter any act that undermines dignity. We value diversity in every company process.

SUSTAINABILITY POLICY

We are committed to minimizing our environmental impact and promoting positive social change. By monitoring our emissions, waste, and energy consumption, using recycled and recyclable packaging, eco-friendly detergents, and adopting anti-waste policies, we strive to reduce our footprint. At the same time, we collaborate with local, national, and international social organizations to create events, partnerships, and charitable initiatives that truly make a difference in our communities and beyond.

To learn more, visit our dedicated careers page.

By applying for this position at our company, you accept the privacy policy published on our website.

This job posting is open to candidates of all genders, in accordance with Italian Legislative Decree 198/2006.