IT & Data Support Engineer
3 settimane fa
Job Responsibilities
The IT & Data Support Engineer will join Danfoss and be responsible for the Support and Analysis of incidents and customer requests related to SaaS and IoT systems.
Key Responsibilities
- Support customers and colleagues with SaaS platform issues.
- Analyze incidents with the capacity to investigate and resolve.
- Maintain and troubleshoot IT incidents with a focus on the back end of the cloud infrastructure.
- Customize and configure software for new customer onboarding.
- Be available on a rotating on-call basis for emergencies.
- Scripting and automation of processes to be used in solving incidents and improvement of daily flows.
- Work with the Development Team and have a clear overview of items being developed and bug-fixing status.
- Aid software developers on identifying deliverables from the operations team from a technical perspective.
- Participating in testing our software solutions using appropriate methods.
Background & Skills
- Educational background in the IT field or equivalent area.
- Strong experience gained in medium-structured companies or in IT Consultancy organizations.
- Good experience with remote analysis of incidents.
- Good experience with Linux Servers.
- Experience with: Azure Cloud, Kubernetes, and Grafana.
- Experience with managing SQL Databases.
- Excellent knowledge of English and Italian languages (written and spoken).
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