IT & Data Support Engineer

3 settimane fa


Venezia, Veneto, Italia Danfoss A tempo pieno

Job Responsibilities

The IT & Data Support Engineer will join Danfoss and be responsible for the Support and Analysis of incidents and customer requests related to SaaS and IoT systems.

Key Responsibilities

  • Support customers and colleagues with SaaS platform issues.
  • Analyze incidents with the capacity to investigate and resolve.
  • Maintain and troubleshoot IT incidents with a focus on the back end of the cloud infrastructure.
  • Customize and configure software for new customer onboarding.
  • Be available on a rotating on-call basis for emergencies.
  • Scripting and automation of processes to be used in solving incidents and improvement of daily flows.
  • Work with the Development Team and have a clear overview of items being developed and bug-fixing status.
  • Aid software developers on identifying deliverables from the operations team from a technical perspective.
  • Participating in testing our software solutions using appropriate methods.

Background & Skills

  • Educational background in the IT field or equivalent area.
  • Strong experience gained in medium-structured companies or in IT Consultancy organizations.
  • Good experience with remote analysis of incidents.
  • Good experience with Linux Servers.
  • Experience with: Azure Cloud, Kubernetes, and Grafana.
  • Experience with managing SQL Databases.
  • Excellent knowledge of English and Italian languages (written and spoken).


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