Service Readiness Specialist

2 settimane fa

Genoa, Liguria, Italia Philips A tempo pieno
Job Title: Service Readiness Engineer

At Philips, we're committed to delivering exceptional service to our customers. As a Service Readiness Engineer, you'll play a critical role in ensuring our services are ready for launch, meeting the highest quality standards.

Key Responsibilities:
  • Execute service expert testing and validation plans to support commercialization programs.
  • Coordinate and verify WW service plans and activities with the global service community.
  • Work closely with the Service Readiness Lead to review new programs and software versions, assessing service delivery requirements, resources, and training needs.
  • Update and support the Customer Support Product Plan (CSPP).
  • Define service training requirements for assigned products or programs.
  • Gather and improve product serviceability as input for upcoming program requirements.
  • Create and review commercialization deliverables, including service documentation, customer documentation, and training packages.
  • Perform validation of software releases by FCO process.
  • Manage the First of Kind (FOK) installation as a Subject Matter Expert (SME) and provide relevant feedback to stakeholders.
  • Implement improvement opportunities based on Service feedback associated with customer experience, product, and operations.
  • Assume a SME role for third-party Software and solutions.
  • Responsible for service readiness of new platform service deliverables.
Requirements:
  • University Degree/Master Degree or equivalent in IT, technical field, or related field.
  • 1-3 years experience in Service/Technical engineering, preferably related to radiology informatics.
  • Strong ability to collaborate with internal and external stakeholders.
  • Strong team player attitude.
  • Good flexibility and positive attitude towards changes.
  • English language skills in addition to Italian as a local language.
About Philips:

We're a health technology company built on the belief that every human matters. Our purpose is to improve people's lives through meaningful innovation. Join us in making a difference.

Learn more about our business, rich history, and purpose.

We encourage you to apply, even if you don't meet all the requirements. We value diversity and inclusion.

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